Jurnal Publikasi Ilmu Manajemen
Vol. 5 No. 1 (2026): Jurnal Publikasi Ilmu Manajemen

Analisis Tingkat Kepuasan Kerja Karyawan pada Bidang Pelayanan Kedukaan di Rumah Duka Sentra Medika Cibinong

Isnan Munawirsyah (Sekolah Tinggi Agama Islam Syekh Abdur Rauf Aceh Singkil)
Metya Lutviani (Politeknik LP3I Jakarta)
Aurellia Mardiani (Politeknik LP3I Jakarta)



Article Info

Publish Date
30 Mar 2026

Abstract

This study analyzes employee job satisfaction in the bereavement service unit of Sentra Medika Cibinong Funeral Home and identifies the main areas requiring improvement. A quantitative descriptive approach was used, with questionnaires distributed to 28 employees. Data were collected through questionnaires, observation, and documentation, then analyzed by comparing actual and ideal scores. The reported overall job-satisfaction score was 65%, classified as high according to the assessment intervals used in the manuscript. However, salary and benefits emerged as the principal concern; the item measuring the competitiveness of salary and benefits received the lowest score, at 39%. These findings suggest that management should review compensation and pay attention to other work-related aspects that received moderate or low ratings. The study is expected to provide practical input for management in developing initiatives to improve employee job satisfaction and support service quality.

Copyrights © 2026






Journal Info

Abbrev

jupiman

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

bidang manajemen dan bisnis dalam perspektif ekonomi konvensional maupun ekonomi syariah dan Manajemen SDM Keuangan Akutansi Ekonomi ...