This study analyzes employee job satisfaction in the bereavement service unit of Sentra Medika Cibinong Funeral Home and identifies the main areas requiring improvement. A quantitative descriptive approach was used, with questionnaires distributed to 28 employees. Data were collected through questionnaires, observation, and documentation, then analyzed by comparing actual and ideal scores. The reported overall job-satisfaction score was 65%, classified as high according to the assessment intervals used in the manuscript. However, salary and benefits emerged as the principal concern; the item measuring the competitiveness of salary and benefits received the lowest score, at 39%. These findings suggest that management should review compensation and pay attention to other work-related aspects that received moderate or low ratings. The study is expected to provide practical input for management in developing initiatives to improve employee job satisfaction and support service quality.
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