Article Per Year (5 Year)
p-Index From 2021 - 2026
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All Journal Jurnal Publikasi Ilmu Manajemen
Aurellia Mardiani
Politeknik LP3I Jakarta
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analisis Tingkat Kepuasan Kerja Karyawan pada Bidang Pelayanan Kedukaan di Rumah Duka Sentra Medika Cibinong Isnan Munawirsyah; Metya Lutviani; Aurellia Mardiani
Jurnal Publikasi Ilmu Manajemen Vol. 5 No. 1 (2026): Jurnal Publikasi Ilmu Manajemen
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/jupiman.v5i1.7211

Abstract

This study analyzes employee job satisfaction in the bereavement service unit of Sentra Medika Cibinong Funeral Home and identifies the main areas requiring improvement. A quantitative descriptive approach was used, with questionnaires distributed to 28 employees. Data were collected through questionnaires, observation, and documentation, then analyzed by comparing actual and ideal scores. The reported overall job-satisfaction score was 65%, classified as high according to the assessment intervals used in the manuscript. However, salary and benefits emerged as the principal concern; the item measuring the competitiveness of salary and benefits received the lowest score, at 39%. These findings suggest that management should review compensation and pay attention to other work-related aspects that received moderate or low ratings. The study is expected to provide practical input for management in developing initiatives to improve employee job satisfaction and support service quality.
Co-Authors Isnan Munawirsyah Metya Lutviani