Kualitas Hidup Pasien Penyakit Gagal Ginjal Kronik dan Kepuasan Pelayanan di Unit Hemodialisis Rumah Sakit Alia Depok: Studi Mixed-Methods

Kusumo, Bimo
Permanasari, Vetty Yulianty

Jurnal ARSI : Administrasi Rumah Sakit Indonesia
Vol. 12, No. 3

The prevalence of chronic kidney disease (CKD) in Indonesia remains a high-incidence condition and most of it underwent hemodialysis in Hospital. This study aims to analyze the quality of life of patients with chronic kidney disease and satisfaction with services in the hemodialysis unit. This study is a mixed-methods study with a quantitative study using the World Health Organization Quality of Life (WHOQOL-BREF) and Service Quality (SERVQUAL) questionnaires, and a qualitative study with in-depth interviews related to hospital services from both service providers (healthcare professionals) and service recipients (patients). The study found predominantly moderate scores on the WHOQOL-BREF and poor scores on the quality of hemodialysis unit services on several points across all domains. This study provides recommendations for improving the quality of hemodialysis unit services to enhance patient quality of life.