<![CDATA[Background: Digital transformation is increasingly important for improving primary healthcare services, yet evidence regarding its relationship with patient-perceived service quality in Indonesian public health centers remains limited. Objective: This study examined the associations between four dimensions of digital transformation readiness (DTR) and healthcare service quality at Tebet Public Health Center, South Jakarta, Indonesia. Methods: A cross-sectional survey involving 150 purposively selected patients was conducted from February to June 2026. Data were collected using a five-point Likert-scale questionnaire and analyzed through multiple linear regression using SPSS 26. Results: The model explained 45.5% of service quality variance (R² = 0.455; adjusted R² = 0.440; p < .001). Digital Process Readiness (β = 0.338, p < .001), Digital Access and Infrastructure Readiness (β = 0.284, p < .001), and Staff Digital Readiness (β = 0.257, p < .001) were significant positive predictors. Digital Support and Communication Readiness was not statistically significant (β = 0.126, p = .066). Conclusion: Digital process integration, infrastructure readiness, and staff digital competencies are positively associated with patient-perceived service quality. These findings provide empirical evidence to inform digital transformation priorities in Indonesian primary healthcare facilities.]]>
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