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All Journal Medicor : Journal of Health Informatics and Health Policy Data : Journal of Information Systems and Management Novatio : Journal of Management Technology and Innovation
Zohaib Hassan Sain
The Occupational Safety and Health Association
Computer Science & IT Decision Sciences, Operations Research & Management Health Professions Public Health

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SRIKANDI Management Capability and Administrative Performance: Mediating Roles of Information Quality and Decision Effectiveness in Bandung City Government Agencies Zohaib Hassan Sain; Dedi Setyawan; Andini Dwi Arumsari
Data : Journal of Information Systems and Management Vol. 4 No. 2 (2026): April 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/data.v4i2.2004

Abstract

Digital governance reforms in Indonesian local government increasingly depend on integrated information systems for archival and administrative management. However, the mechanisms by which information system management capability translates into improved administrative performance remain insufficiently understood, particularly in the context of SRIKANDI (Sistem Informasi Kearsipan Dinamis Terintegrasi), the mandatory digital records management application deployed across Indonesian government agencies. This study examines whether information quality and decision effectiveness sequentially mediate the relationship between SRIKANDI management capability and administrative performance in Bandung City Government agencies. A quantitative cross-sectional survey was conducted with 180 civil servants actively involved in SRIKANDI operations across multiple local government units (perangkat daerah) in Bandung City during February–June 2026. Data were analysed using ordinary least squares regression and serial mediation analysis (PROCESS Macro Model 6, n = 2,500 bootstrap samples) in IBM SPSS Statistics 29. Results revealed that all six direct relationships were statistically significant and positive, explaining 52.6% of variance in administrative performance. Serial mediation analysis confirmed that information quality and decision effectiveness function as sequential mediators (indirect effect = 0.078, 95% Boot CI [0.041, 0.123]), alongside parallel mediation pathways through each variable independently. These findings advance information systems management theory by demonstrating that the performance benefits of digital records system capability are channelled through a sequential informational and decisional mechanism. Practical implications centre on strengthening user competence, data consistency governance, and evidence-based administrative decision-making within SRIKANDI.
Supervisor Safety Leadership and Safety Voice as Multilevel Predictors of Near-Miss Reporting among Employees at PT Petrokimia Gresik Abdul Rahim Zumrah; Zohaib Hassan Sain; S. Makesh; Azlyn Ahmad Zawawi
Novatio : Journal of Management Technology and Innovation Vol. 4 No. 3 (2026): July 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/novatio.v4i3.1981

Abstract

Near-miss reporting provides information about emerging hazards, yet employees’ reporting behavior may depend on both their willingness to speak and the supervisory context shared by their work team. This study examined individual safety voice, team-level supervisor safety leadership, and their cross-level interaction among production-related employees at PT Petrokimia Gresik, East Java. The supplied study documentation describes a cross-sectional Google Forms survey conducted within January–May 2026 using multistage purposive sampling and electronic informed consent. Analyses included 300 employees nested within 30 teams of 10. Eight leadership items were aggregated after examining within-team agreement and intraclass correlations; safety voice and reporting behavior were measured with six items each. Maximum-likelihood hierarchical linear models separated within-team and between-team variation. The null-model intraclass correlation was .240. In the full random-slope model, safety voice was positively associated with reporting behavior (b = 0.484, SE = 0.043), as was team leadership (b = 0.290, SE = 0.087). The cross-level interaction was positive (b = 0.129, SE = 0.041, p = .002); voice slopes were 0.349 and 0.619 at leadership one standard deviation below and above the team mean. Residual and intercept variances decreased by 35.4% and 29.3% relative to the null model. A simpler fixed-slope interaction model had lower information criteria and similar estimates. Findings support considering supervisor responsiveness alongside employee communication initiatives, while remaining limited by self-report measurement, cross-sectional design, and 30 purposively sampled teams.
Technology Standardization and Process Coordination as Predictors of Product Quality Consistency at PT Unilever Indonesia Tbk’s Skin Care Factory in Cikarang Zohaib Hassan Sain; P. Natarajan
Novatio : Journal of Management Technology and Innovation Vol. 4 No. 3 (2026): July 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/novatio.v4i3.2030

Abstract

Consistent product quality depends on the repeatability of technical operations and the coordination of interdependent production activities. This study examined the individual and joint associations of technology standardization and process coordination with perceived product quality consistency at PT Unilever Indonesia Tbk’s Skin Care Factory in Cikarang, Indonesia. A quantitative cross-sectional survey was conducted during the March–July 2026 research period. Purposive sampling yielded 160 employees, who completed an 18-item questionnaire through Google Forms after providing electronic informed consent. Each construct was measured using six five-point Likert items. Analyses included internal consistency assessment, Pearson correlations, and multiple linear regression, supplemented by diagnostic and sensitivity analyses. Cronbach’s alpha ranged from .914 to .922. Technology standardization and process coordination were positively correlated with perceived product quality consistency (r = .422 and .548, respectively; both p < .001). Both remained significant in the adjusted model: technology standardization, B = 0.290, β = .292, 95% CI [0.162, 0.418]; process coordination, B = 0.449, β = .467, 95% CI [0.325, 0.574]. The model explained 37.9% of outcome variance, F(2, 157) = 47.963, p < .001. Process coordination had the larger standardized coefficient, although the coefficient difference was not statistically significant. These findings support examining technical standardization and organizational coordination together when assessing perceived quality consistency. Longitudinal research linking employee assessments to objective production indicators is needed to evaluate causal mechanisms and operational improvements.
Visual Safety Briefing Program and Occupational Safety Outcomes among Production Employees: A Quasi-Experimental Study at PT Semen Indonesia Tuban Plant Abdul Rahim Zumrah; Zohaib Hassan Sain; Zelynda zeinab Malizal; Azlyn Ahmad Zawawi
Novatio : Journal of Management Technology and Innovation Vol. 4 No. 2 (2026): April 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/novatio.v4i2.2034

Abstract

Background. Cement production exposes employees to machinery, moving equipment, energy, and material-handling hazards. Routine safety briefings may not strengthen hazard recognition in realistic situations. Objective. To evaluate whether a four-week Structured Visual Safety Briefing Program improved hazard recognition, safe-work compliance, near-miss reporting readiness, and safety response confidence more than existing briefing practice. Methods. A non-equivalent control group pretest–posttest quasi-experiment was conducted among 120 production employees (60 per group; purposive sampling) at PT Semen Indonesia (Persero) Tbk, Tuban Plant, from March to July 2026. The intervention comprised 12 sessions over four weeks using hazard images, colour-coded cues, and scenario questions. Outcomes, collected through Google Forms, were self-reported hazard recognition (HR), a 10-item objective visual hazard recognition test (HRT), safe-work compliance (SWC), near-miss reporting readiness (NMR), and safety response confidence (SRC). Difference-in-differences (DiD) with participant-clustered standard errors was the primary analysis, supplemented by ANCOVA. Results. All 120 participants provided matched data. The intervention group improved more than the comparison group on every outcome (DiD: HR = 1.01, 95% CI [0.79, 1.23]; HRT = 2.20 points, [1.45, 2.95]; SWC = 0.88; NMR = 0.92; SRC = 0.78; all p < .001; Hedges’ g = 1.04–1.64). Results were robust to adjustment for baseline scores, tenure, prior training, and shift status. Conclusion. Adding structured visual content to routine safety briefings was associated with larger short-term gains in hazard recognition and related readiness outcomes than existing practice. Non-random allocation, self-reported outcomes, and immediate posttesting limit causal inference; the program should supplement, not replace, formal training and engineering controls.
The Effect of Digital Transformation Readiness on Healthcare Service Quality at Tebet Public Health Center, Jakarta Zohaib Hassan Sain; Hesty Widyasih; Dr. Joel Rey U. Acob; Mohammad Wasil
Medicor : Journal of Health Informatics and Health Policy Vol. 4 No. 3 (2026): July 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/medicor.v4i3.1972

Abstract

Background: Digital transformation is increasingly important for improving primary healthcare services, yet evidence regarding its relationship with patient-perceived service quality in Indonesian public health centers remains limited. Objective: This study examined the associations between four dimensions of digital transformation readiness (DTR) and healthcare service quality at Tebet Public Health Center, South Jakarta, Indonesia. Methods: A cross-sectional survey involving 150 purposively selected patients was conducted from February to June 2026. Data were collected using a five-point Likert-scale questionnaire and analyzed through multiple linear regression using SPSS 26. Results: The model explained 45.5% of service quality variance (R² = 0.455; adjusted R² = 0.440; p < .001). Digital Process Readiness (β = 0.338, p < .001), Digital Access and Infrastructure Readiness (β = 0.284, p < .001), and Staff Digital Readiness (β = 0.257, p < .001) were significant positive predictors. Digital Support and Communication Readiness was not statistically significant (β = 0.126, p = .066). Conclusion: Digital process integration, infrastructure readiness, and staff digital competencies are positively associated with patient-perceived service quality. These findings provide empirical evidence to inform digital transformation priorities in Indonesian primary healthcare facilities.
Perceived Accessibility, Service Integration, and Responsiveness as Predictors of Patient Satisfaction at Sangurara Public Health Center, Palu Azlyn Ahmad Zawawi; Mohammad Wasil; Zohaib Hassan Sain; Fadly Umar; Dr. Joel Rey U. Acob; Multy Syaddam Nirwan
Medicor : Journal of Health Informatics and Health Policy Vol. 4 No. 3 (2026): July 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/medicor.v4i3.1975

Abstract

Patient satisfaction in primary healthcare is influenced by accessibility, service integration, and responsiveness, yet their independent contributions remain insufficiently explored in Indonesian public health centers. This study examined the associations between these dimensions and patient satisfaction at UPTD Puskesmas Sangurara, Palu, Indonesia. A quantitative cross-sectional survey involved 200 adult patients recruited through consecutive sampling from February to June 2026. Data were collected using a 20-item, five-point Likert-scale questionnaire and analyzed through descriptive statistics, Pearson correlation, and multiple linear regression using IBM SPSS Statistics. All constructs were rated in the Good category (mean = 3.53–3.71), with satisfactory reliability (Cronbach’s α = 0.862–0.911). Regression results indicated that perceived accessibility (β = 0.181, p = .002), service integration (β = 0.426, p < .001), and responsiveness (β = 0.248, p < .001) significantly and positively predicted patient satisfaction. The model explained 45.4% of satisfaction variance (R² = 0.454, F(3, 196) = 54.35, p < .001). Service integration emerged as the strongest predictor. These findings highlight the importance of coordinated service delivery, accessible care, and responsive personnel in strengthening patient satisfaction within Indonesian primary healthcare facilities.
Exploring Patients’ Experiences, Trust, and Barriers in Using Telehealth Services at Sidotopo Wetan Public Health Center, Surabaya: A Qualitative Study Dr. Joel Rey U. Acob; Zohaib Hassan Sain; Ratih Hesty Utami Puspitasari
Medicor : Journal of Health Informatics and Health Policy Vol. 4 No. 3 (2026): July 2026
Publisher : PT Penerbit Ilmiah Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61978/medicor.v4i3.2041

Abstract

Telehealth has improved healthcare accessibility, yet patients’ experiences, trust, and practical barriers remain insufficiently explored in Indonesian primary healthcare settings. This study examined patients’ experiences and perceptions of telehealth services at Sidotopo Wetan Public Health Center, Surabaya, Indonesia. A qualitative descriptive approach was employed, involving 11 patients recruited through purposive sampling. Data were collected through semi-structured in-depth interviews and analyzed using Braun and Clarke’s thematic analysis framework. Five themes emerged: (1) access and convenience, emphasizing time savings and reduced waiting; (2) trust in telehealth, shaped by professional communication and clear clinical explanations; (3) communication and clinical limitations, highlighting the continued importance of physical examinations; (4) digital and technical barriers, including connectivity issues and limited digital skills; and (5) telehealth as complementary care, reflecting preferences for virtual consultations for minor conditions and follow-ups while maintaining face-to-face care for complex health concerns. These findings demonstrate that telehealth acceptance depends on convenience, trust, communication quality, and perceived clinical limitations. The study highlights the importance of integrated care models, reliable digital infrastructure, and improved digital health literacy to support sustainable telehealth implementation in Indonesian primary healthcare facilities.
Co-Authors Abdul Rahim Zumrah Arumsari, Andini Dwi Azlyn Ahmad Zawawi Dedi Setyawan Dr. Joel Rey U. Acob Fadly Umar Hesty Widyasih Mohammad Wasil Multy Syaddam Nirwan P. Natarajan Ratih Hesty Utami Puspitasari S. Makesh Zelynda zeinab Malizal