<![CDATA[This study aims to identify the English language learning needs of employees at Dolce Cafe in serving international customers and to determine the English skills and materials required to support effective workplace communication. Empirical evidence on local cafe contexts in Mataram remains limited; this study addresses that gap by providing a context-specific ESP needs analysis. This study used a qualitative descriptive design with a needs analysis approach. Data were collected through observation, semi-structured interviews, and questionnaires involving five employees, consisting of one supervisor, one cashier, and three frontline staff members. The data were analyzed using the Hutchinson and Waters framework, which includes necessities, lacks, wants, and learning needs. The findings reveal that: 1) employees need English for several workplace communication tasks, including greeting customers, explaining menu items, taking orders, giving recommendations, handling complaints, and processing payments; 2) the main English skills needed are speaking and listening, supported by vocabulary mastery, pronunciation, and polite professional expressions; and 3) employees prefer practical and interactive learning materials, particularly role-play, dialogue practice, menu vocabulary, pronunciation practice, and listening activities related to fast speech. The study concludes that English for Specific Purposes instruction for cafe employees should be designed based on real workplace communication demands so that the materials and activities match employees’ immediate needs in serving international customers.]]>
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