<![CDATA[Digital government transformation in Palembang City has followed a non-linear trajectory. The Electronic-Based Government System (SPBE) index remained relatively stagnant at 2.66 during 2021–2023 before increasing to 3.51, categorized as very good, in 2024. This study examines how digital governance developed as a policy agenda of the Palembang City Government during 2021–2026 using the Multiple Streams Framework (MSF). A qualitative approach was employed through literature review and document analysis of scholarly articles, regulations, performance reports, SPBE evaluation results, and local planning documents. Evidence was coded into the problem, policy, and politics streams, as well as policy window, policy entrepreneur, and coupling. The findings indicate that the problem stream was shaped by SPBE stagnation, fragmented applications, limited interoperability, human resource constraints, and weaknesses in service standardization and monitoring. The policy stream developed through stronger SPBE regulation, data integration, digital public services, e-complaint, e-SAKIP, and electronic licensing. The politics stream was influenced by national digital-government policies, SPBE evaluation, bureaucratic reform priorities, and institutional coordination. The 2023–2024 period can be interpreted as a policy window in which the three streams increasingly converged, marked by Palembang Mayor Regulation No. 25/2023 and the improved 2024 SPBE score. Nevertheless, coupling has not yet produced full cross-organizational integration. The study concludes that Palembang’s digital governance agenda is shifting from sectoral digitization toward integrated governance, while stronger interoperability, organizational capacity, and cross-agency policy orchestration remain necessary.]]>
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