The Influence of Job Resources on Work Engagement Mediated by Psychological Capital

I Wayan Surnantaka (Udayana University Denpasar)
Ida Bagus Ketut Surya (Udayana University Denpasar)
I Gede Riana (Udayana University Denpasar)
Ayu Desi Indrawati (Udayana University Denpasar)

Formosa Journal of Science and Technology (FJST)
Vol. 5 No. 1 (2026): January 2026

The low quality of public services remains a challenge in bureaucratic reform in Indonesia, related to low employee work engagement. This study examines ASN and P3K employees at the Badung Samsat Office, focusing on the influence of job resources on work engagement and psychological capital, as well as the mediating role of psychological capital. A quantitative survey with PLS-SEM analysis was employed. The results indicate that job resources have a positive and significant effect on both work engagement and psychological capital. Psychological capital also positively affects work engagement and partially mediates the relationship. These findings strengthen the Job Demands–Resources (JD-R) model and provide practical implications for improving public service quality through the development of job resources and employee psychological capital.