Best Journal of Administration and Management
Vol 4 No 4 (2026): Best Journal of Administration and Management

The Effects of Perceived Enjoyment, Digital Brand Loyalty, and Personalized Marketing on Social Commerce Purchase Behavior among Marketplace Application Users

Firstianty Wahyuhening Fibriany (Universitas Bina Sarana Informatika)
Vivid Violin (Politeknik Maritim AMI Makassar)
Basuki Winarno (SIMT ITS)
Anugriaty Indah Asmarany (Universitas Gunadarma)
Sukma Irdiana (Institut Teknologi dan Bisnis Widya Gama Lumajang)
Fahrina Mustafa (Universitas Hasanuddin)



Article Info

Publish Date
20 Oct 2026

Abstract

The present study aims to investigate the effect of perceived enjoyment, digital brand loyalty and personalized marketing on social commerce purchase behavior of marketplace application users. The research was done through a survey method among users of the marketplace application in Indonesia. The respondents are active users of marketplace apps, buying products and engaging with the social commerce features like live shopping, product reviews, ratings, short videos, interactive content, and product recommendations. The respondents were selected by using purposive sampling technique. Data were collected using an online questionnaire via Google Forms and analyzed using multiple linear regression. The results indicate that Social Commerce Purchase Behavior is positively and significantly impacted by Perceived Enjoyment, Digital Brand Loyalty and Personalized Marketing. Based on the findings, it is recommended that marketplace app providers should focus on creating interactive and enjoyable shopping experiences, fostering long-term user relationships and improving data-driven personalization of products, content and promotions while maintaining transparency and safeguarding user data to sustainably increase Social Commerce Purchase Behavior.

Copyrights © 2026






Journal Info

Abbrev

Bejam

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Best Journal of Administration and Management is a periodical scientific journal published based on scientific journal principles aimed at publishing scientific works resulting from research, development and literature studies in the field of Administration and Management, and Scope this journal: ...