The Effect of Equality and Respect, Tolerance for Diversity, and Workforce Justice (Diversity Management) on Organizational Citizenship Behavior among Employees at the BKPSDM Office, Malang City

Melda Aprilia Nur Cahyani (Management, Faculty of Economics, University of Tribhuwana Tunggadewi, Malang, Indonesia)
Willy Tri Hardianto (Management, Faculty of Economics, University of Tribhuwana Tunggadewi, Malang, Indonesia)
Noviana Yaniar Suprajitno (Management, Faculty of Economics, University of Tribhuwana Tunggadewi, Malang, Indonesia)

IRDH International Journal of Social Sciences & Humanities (IRDH IJSCH)
Vol. 3 No. 3 (2026): October

In the era of globalization, organizations face increasingly complex diversity, requiring human resource management through the implementation of Diversity Management. This study aims to analyze the influence of Equality and Respect, Tolerance of Diversity, and Employee Fairness as indicators of Diversity Management on Organizational Citizenship Behavior of employees at the BKPSDM Office in Malang City. This study uses a quantitative approach with data collection techniques through questionnaires to all 47 employees. Data analysis was carried out using multiple linear regression with the help of SPSS. The results of this study indicate that Tolerance of Diversity has a positive and significant effect and is a dominant factor on Organizational Citizenship Behavior. Meanwhile, Equality and Respect and Employee Fairness do not have a significant effect on Organizational Citizenship Behavior. With a contribution value of 58.8%, it can be explained by the three independent variables in this study, while the remaining 41.2% is influenced by other factors outside this research model, for example, Intrinsic Motivation, Leadership, Social Support, Organizational Commitment and many other influencing factors.