<![CDATA[Many people are now turning to AI chatbots as conversational companions. This trend is reflected in the finding that 73.8% of respondents reported having used ChatGPT as a medium for expressing their feelings or confiding personal problems. This emerging form of interaction between humans and artificial intelligence systems suggests that AI technology functions not only as an information retrieval tool but also as a communication space where Generation Z can express their emotions and personal experiences. Therefore, understanding the motives that drive Generation Z to use ChatGPT and the level of satisfaction they obtain has become a relevant area of study, particularly from the perspective of the Uses and Gratifications Theory. This study employed a quantitative correlational method using an online questionnaire distributed to respondents who met the predetermined criteria. Data were analyzed through validity testing, reliability testing, classical assumption tests, and Spearman’s Rank correlation analysis using SPSS software. The findings indicate a significant relationship between the motives and satisfaction of Generation Z in using ChatGPT as a medium for confiding personal problems. Information motive emerged as the most dominant indicator, with respondents using ChatGPT to obtain information, explanations, advice, and new perspectives that helped them better understand and cope with the problems they were experiencing. Meanwhile, cognitive needs gratification was identified as the most dominant satisfaction indicator, as respondents reported gaining greater understanding, useful information, and new perspectives regarding the issues they faced. Keywords: Gen Z, Uses and Gratification, Artificial Intelligence, ChatGPT]]>
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