<![CDATA[This investigation seeks to scrutinize the execution of quality governance through the Plan–Do–Check–Act(PDCA) framework and to elucidate its role in fostering customer contentment at Aluminium Sumber Kaca. The inquiry was initiated in response to fluctuations in order volume, occasional setbacks in project completion under particular circumstances, and the imperative to preserve the consistency of both product excellence and service performance.A qualitative paradigm employing a case study design was adopted. Empirical evidence was assembled through direct observation, in-depth interviews, and documentary examination involving the enterprise proprietor, two workforce members, and ten clientele representatives. The collected materials were interpreted through a sequential process encompassing data condensation, systematic organization, and inferential synthesis, with the PDCA cycle serving as the principal analytical lens.The findings reveal that quality governance at Aluminium Sumber Kaca has been operationalized across the interconnected phases of strategic planning, practical execution, systematic evaluation, and continual refinement. Such implementation has substantially reinforced customer contentment, particularly with respect to workmanship and service delivery. Nevertheless, several impediments remain evident, notably sporadic delays in task completion and the absence of formally codified operational standards, thereby constraining the sustained preservation of quality consistency.]]>
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