Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Vol 2 No 11 (2018): November 2018

Analisis Pengalaman Pengguna pada Website E-commerce Dengan Menggunakan Usability Testing dan User Experience Questionnaire (UEQ) (Studi pada Lazada.co.id, Blibli.com dan JD.id)

Ahmad Luthfi Teguh Adinegoro (Fakultas Ilmu Komputer, Universitas Brawijaya)
Retno Indah Rokhmawati (Fakultas Ilmu Komputer, Universitas Brawijaya)
Hanifah Muslimah Az-Zahra (Fakultas Ilmu Komputer, Universitas Brawijaya)



Article Info

Publish Date
01 Aug 2018

Abstract

Rapid technological developments make the business began to process buying and selling online, this makes a lot of e-commerce began popping up in Indonesia which makes business competition was moved to online. Three e-commerce websites with high number of visitors in Indonesia is Lazada.co.id, Blibli.com and JD.id. This research aims to compare the three e-commerce websites that have the same characteristics and business processes in terms of usability and user experience, using the website media Lazada.co.id, Blibli.com and JD.id. In this research, there are 2 evaluation methods used, first objective evaluation by using direct test to the respondent in website usage using scenario task with parameter of task success rate, time per completed task, number of clicks during task completion and error during task performance, which was given to 10 respondents and UEQ Questionnaire which has 6 scales: attractiveness, efficiency, perspicuity, dependability, stimulation and novelty, given to 20 respondents. Respondents have different backgrounds with age range 16-65 years old who have never used the three websites tested. Second, subjective evaluation using focus group discussion for getting more detailed user perception and problem. From both tests performed it can be concluded that the website Blibli.com is superior to Lazada.co.id and JD.id.

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Journal Info

Abbrev

j-ptiik

Publisher

Subject

Computer Science & IT Control & Systems Engineering Education Electrical & Electronics Engineering Engineering

Description

Jurnal Pengembangan Teknlogi Informasi dan Ilmu Komputer (J-PTIIK) Universitas Brawijaya merupakan jurnal keilmuan dibidang komputer yang memuat tulisan ilmiah hasil dari penelitian mahasiswa-mahasiswa Fakultas Ilmu Komputer Universitas Brawijaya. Jurnal ini diharapkan dapat mengembangkan penelitian ...