Assets: Jurnal Akuntansi dan Pendidikan
Vol 2, No 1 (2013)

PENGARUH KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN PELANGGAN PADA RUMAH MAKAN DI KABUPATEN NGAWI

Wulan Jayanti (IKIP PGRI MADIUN)
Supri Wahyudi Utomo (IKIP PGRI MADIUN)
Juli Murwani (IKIP PGRI MADIUN)

Article Info

Publish Date
01 Jan 2014

Abstract

This study aims to examine the influence of service quality on customer satisfaction in the restaurant of Ngawi resident. Population in this research is customer of Ngawi resident restaurant. The number of samples considered representative and reflect the characteristics of the population were 50 respondents. The hypothesis tested in this study with the Product Moment Correlation Analysis Method and t test. The results of this study indicate there is a positive and significant effect of service quality on customer satisfaction in Ngawi resident restaurant.  

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Journal Info
Assets: Jurnal Akuntansi dan Pendidikan
Website

Abbrev

assets

Publisher

Universitas PGRI Madiun

Subject

Economics, Econometrics & Finance Education Social Sciences

Description

ASSETS is an accounting term that means property. Together with the hope and spirit of our study program, ASSETS is expected to be a valuable repository that holds the results of thinking and research in the field of accounting and education. Our accounting and education sub-areas include financial ...