International Journal of Supply Chain Management
Vol 7, No 5 (2018): International Journal of Supply Chain Management (IJSCM)

The Effect of Online Customer Experience Towards Repurchase Intention

Yusepaldo Pasharibu (Management Department, Satya Wacana Christian University Jl. Diponegoro 52-60, Salatiga, Central Java, Indonesia)
Eristia Lidia Paramita (Management Department, Satya Wacana Christian University Jl. Diponegoro 52-60, Salatiga, Central Java, Indonesia)
Gea Stephani (Management Department, Satya Wacana Christian University Jl. Diponegoro 52-60, Salatiga, Central Java, Indonesia)



Article Info

Publish Date
30 Oct 2018

Abstract

Internet users develop rapidly in a developing country, such as Indonesia. Therefore, it will change the consumer behavior, mainly the way of transaction, which is from conventionally to electronically that called as e-commerce. Moreover, one of the objectives that all business either conventional or online want is to achieve the loyal consumer. The indicator of the loyal consumer mainly determines through repurchase intention that can be chasing while they can give their customers a positive experience. This study aimed to observe the effect of customer experience toward repurchase intention in one of a favourite e-commerce site in Indonesia, called as Tokopedia. A quantitative method with 200 respondents conducted in this research. Thus the data were analysed using multiple linear regressions technique. The findings of this study showed that customer experience variables, including sense, feel, act and relate positively influenced to repurchase intention, whereas, variable think had no affected to the repurchase intention.

Copyrights © 2018






Journal Info

Abbrev

IJSCM

Publisher

Subject

Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

Description

International Journal of Supply Chain Management (IJSCM) is a peer-reviewed indexed journal, ISSN: 2050-7399 (Online), 2051-3771 (Print), that publishes original, high quality, supply chain management empirical research that will have a significant impact on SCM theory and practice. Manuscripts ...