Journal of Indonesian Tourism, Hospitality and Recreation
Vol 1, No 2

FACTOR ANALYSIS THAT FORMS EXPECTATION OF GUEST HOUSE GUEST EXPERIENCE

Aprillea, Renava (Unknown)
Kusumah, Ahmad Hudaiby Galih (Unknown)
Wirakusuma, Reiza Miftah (Unknown)

Article Info

Publish Date
04 Nov 2018

Abstract

 ABSTRACTThe expectation of Guest House guest experience is the expectation of the guest perspective on what the Guest House will occupy. If the manager can fulfill the guest’s expectation, it can grow the guest’s loyalty and allows being repeater guest. The purpose of this study is to determine what are the factors that forms expectations of Guest House guest experience. This research uses quantitative method with factor analysis. In this study shows that there are four factors forming expectations of Guest House guest experience, spesifically on the youth travellers.Keywords: Factor Analysis, Customer’s Expectation, Experienc, Guest House.

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Journal Info
Journal of Indonesian Tourism, Hospitality and Recreation
Website

Abbrev

Jithor

Publisher

Universitas Pendidikan Indonesia

Subject

Decision Sciences, Operations Research & Management Health Professions Social Sciences Other

Description

Journal of Indonesian Tourism, Hospitality, and Recreation (Jurnal Pariwisata, Perhotelan dan Rekreasi Indonesia) merupakan jurnal ilmiah yang diterbitkan dua keluaran (issues) dalam setahun pada bulan April dan Oktober. Redaksi juga turut mengundang para peneliti dan praktisi untuk dapat ...