Claim Missing Document
Check
Articles

Found 1 Documents
Search

FACTOR ANALYSIS THAT FORMS EXPECTATION OF GUEST HOUSE GUEST EXPERIENCE Aprillea, Renava; Kusumah, Ahmad Hudaiby Galih; Wirakusuma, Reiza Miftah
Journal of Indonesian Tourism, Hospitality and Recreation Vol 1, No 2
Publisher : Universitas Pendidikan Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17509/jithor.v1i2.13763

Abstract

 ABSTRACTThe expectation of Guest House guest experience is the expectation of the guest perspective on what the Guest House will occupy. If the manager can fulfill the guest’s expectation, it can grow the guest’s loyalty and allows being repeater guest. The purpose of this study is to determine what are the factors that forms expectations of Guest House guest experience. This research uses quantitative method with factor analysis. In this study shows that there are four factors forming expectations of Guest House guest experience, spesifically on the youth travellers.Keywords: Factor Analysis, Customer’s Expectation, Experienc, Guest House.