Jurnal Lentera Pendidikan Pusat Penelitian LPPM UM Metro
Vol 1, No 2 (2016): DECEMBER 2016

PERSEPSI MAHASISWA TERHADAP KUALITAS PELAYANAN PERPUSTAKAAN (SURVAI DI UNIVERSITAS MUHAMMADIYAH METRO)

Nurlaila, Siti (Unknown)



Article Info

Publish Date
01 Dec 2016

Abstract

The main objective of this research was to determine how students' perceptions of the quality of library services Muhammadiyah University of Metro. Perception analysis based on five dimensions of service services, namely reliability, responsiveness, assurance, empathy, and tangibles. The samples used in this analysis are as many as 102 people who are students of Muhammadiyah University of Metro by using proportional random sampling. Data were collected by questionnaire. Measurements using a Likert scale. Before collecting data, it must first be tested for validity and reliability. Data analysis using descriptive analysis to see the total  mean value. Based on the analysis of the data shows that students' perceptions of the quality of library services are very satisfied with the mean total 111.84 with F = 38 out of 101 students. It shows that students have the perception that highly satisfied with library services quality Muhammadiyah University of Metro.

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Journal Info

Abbrev

lentera

Publisher

Subject

Education

Description

The purpose of this journal is to publish quality articles dedicated to the scientific development of research and education. The scope besides Lentera Pendidikan Puslit LPPM UM Metro as well research and education. Lentera Pendidikan Puslit LPPM UM Metro Journal published twice a year in June and ...