JETL (Journal Of Education, Teaching and Learning)
Vol 4, No 1 (2019): Volume 4 Number 1 March 2019

The Development of 3DPageflip Service System to Improve Performance Customer Services in Bank

Roki Juniadi (Universitas Tanjungpura, Pontianak, Indonesia)
Indri Astuti (Universitas Tanjungpura, Pontianak, Indonesia)
Fadillah Fadillah (Universitas Tanjungpura, Pontianak, Indonesia)



Article Info

Publish Date
22 Mar 2019

Abstract

This study aims to produce a 3Dpageflip service system design in the learning of customer service material, the final product of a 3Dpageflip service system to improve Customer Service performance, through learning activities using a 3Dpageflip service system is expected to help skilled Customer Service in serving customer satisfaction at the Bank. This research is a research on the development of a 3Dpageflip service system by using the Borg and Gall development stage, and the subject of the research is Customer Service. The design of the model is developed using the ADDIE model. From the results of the media expert validation and expert service model validation, and Customer Service questionnaires about the 3Dpageflip service design system, the 3Dpageflip service system is well used in learning customer service material at the Bank. The results showed that the average response value of 83.92 3Dpageflip service system meant that it was well received, tested and feasible to use in the material of the customer service system in improving Customer Service performance.

Copyrights © 2019






Journal Info

Abbrev

JETL

Publisher

Subject

Aerospace Engineering Education Social Sciences

Description

Journal of Education, Teaching and Learning is a peer-reviewed scientific open access, with e-ISSN : 2477-8478 and p-ISSN 2477-5924 published by Institute for Managing and Publishing Scientific Journals at STKIP Singkawang, Indonesia in 2015. In Last 2016 Journal of Education, Teaching and Learning ...