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Policy & Governance Review

pgr
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Published by Indonesian Association for Public Administration

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Core Subject : Science, Education, Social,

Decision Sciences, Operations Research & Management Social Sciences Other

This journal encompasses issues and practices in policy analysis, public management, public policy and administration. PGR provides high quality study outcomes and new thoughts for academic practitioners, researchers, scientists and consultants to discuss about social science theories and concepts to significant political, economic and social issues and to the ways in which public policies are made.

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Articles 6 Documents

Search results for , issue "Vol 3 No 2 (2019): May" : 6 Documents clear

Assessing Beneficiaries’ Healthcare Satisfaction under National Health Insurance in Dar es Salaam Region, Tanzania Yohana Andeshi Kiyoya
Policy & Governance Review Vol 3 No 2 (2019): May
Publisher : Indonesian Association for Public Administration

This research is based on an empirical study of NHIF beneficiaries on the quality of healthcare received under the scheme. It investigates the extent of healthcare satisfaction as perceived by principal beneficiaries on various factors influencing healthcare, and examined challenges facing the scheme as per beneficiaries’ opinion. This research used survey method for data collection. The analysis is done using primary data from the questionnaire, which were distributed to 152 NHIF beneficiaries (employee) at the National Identification Authority (NIDA) in October 2018. Data collection instrument included a Google-based questionnaire with closed questions. Data were analyzed quantitatively using descriptive statistics (Quantitative descriptive study design). The study found unsatisfactory results on some of the services given by the scheme such as a number of dependents covered, the range of diseases covered, time for treatment intervention, time to wait for diagnostic tests, an appointment with the specialists, and time to retrieve files. It also examined budget constraints, public awareness, and acceptance of the scheme, corruption, and embezzlement as the challenge facing the scheme.

Paradox of Social Capital in the Implementation of Public Policy (Finding in the Tanimbar Islands Regency) Nikolaus Powell Reressy; Agus Pramusinto; Subando Agus Margono; Ely Susanto
Policy & Governance Review Vol 3 No 2 (2019): May
Publisher : Indonesian Association for Public Administration

The era of decentralization (autonomization) has begun in Indonesia since 1999. Various public policies have been made to support the implementation of decentralization. Of the many public policies, there are those that have been successfully implemented, but not a few have experienced ineffectiveness to failure. Many studies reveal that social capital is one of the factors that supports the successful implementation of various public policies. However, there is still very little research that looks at the dark side (paradox) of social capital, which contributes to the ineffectiveness of the implementation of a public policy. This paper discusses the paradox of social capital that causes the ineffectiveness of the process of implementing a public policy. The various cases discussed in this paper show that local government as implementing institution face serious obstacles in implementing various public policies, when public policies collide with the values of social capital that are lived and trusted by the local community. The Tanimbar Islands are a small and poor regency in Maluku Province, which also experiences this problematic situation. This situation occurs when the applied public policies clash with reality regarding some forms (manifestations) of social capital found in the community, such as the cultural values of duan lolat, sweri practices, and communal lifestyles in tnyafar. By showing the case of the Tanimbar Islands, we can see the dark side of social capital in the implementation of public policies, which in the future, need to be resolved.

Does Digital Public Service Complaint Promote Accountability? A Comparative Analysis of Upik Yogyakarta and Qlue Jakarta Dina Nurhidayati
Policy & Governance Review Vol 3 No 2 (2019): May
Publisher : Indonesian Association for Public Administration

Public services provided by government have been an intensively researched topic. Not much literature addresses principle of accountability in digital public service innovation. This study aims to identify the extent which accountability can be promoted in the utilization of digital public complaints services, using descriptive qualitative methods with Bovens Model accountability function approach. In the form of a comparative study to compare unit of analysis as public service innovation handling digital based complaints UPIK and Qlue. The results of study were carried out after a comparison of accountability analysis, based on indicators of digital based public service accountability functions. The findings are: First, accountability influenced by four functions,(1)Democratic control,(2)Guarantees,(3)Learning, (4)Performance. Second, different periods of leadership influence the dynamics of accountability development. In conclusion, accountability function embedded by Qlue was being able to cutdown bureaucrats efficiently, in addition to the political system, leadership commitment and dynamic user existence. The quality of the UPIK system is still below Qlue, but UPIK's accountability capacity is more consistent in fulfilling the elements to promote accountability through effective complaints handling mechanisms. Not only more modern facilities, the performance of program that have supported by models and appropriate complaints handling mechanisms also capable of promoting accountable organizations.

Community Participation and Government Role in Using Village Funds in Dlingo Village Indah Nur Arifa
Policy & Governance Review Vol 3 No 2 (2019): May
Publisher : Indonesian Association for Public Administration

This study discusses community participation and the role of the government in the utilization of village funds in Dlingo Village. The aim of this study was to find out about the level of community participation in the use of village funds in Dlingo Village and to find out about the role of the government in determining the use of village funds in Dlingo Village. This study uses Arnstein's theory of participation ladder, which is used to determine the level of community participation at each stage of development, namely planning, implementation, and monitoring and evaluation. The research method used is qualitative descriptive research method by collecting qualitative data in the form of interviews, document studies, and observations. The results of this study indicate that: (1) Community Participation in Development Program Planning is at the level of community participation at the partnership level. Community participation in the process is quite high, reaching 90% attendance at the village development planning meeting forum. (2) Community Participation in the Implementation of the Development Program is at the stage of placation, this is evidenced by the implementation of the program involving almost the entire community. The role of the village government as the manager of village funds in terms of implementing the program is as a coordinator so that each program can be implemented properly. (3) Community participation in the Development Program Monitoring and Evaluation is in the consultation stage where the community becomes a consultant to the village government. The role of the government is in the monitoring and evaluation process in terms of being a driver of supervision and evaluation among the community.

No Longer ‘Ali-Baba’ But ‘Ali Chandran’ Businesses in Brunei Darussalam: An Exploration Li Li Pang
Policy & Governance Review Vol 3 No 2 (2019): May
Publisher : Indonesian Association for Public Administration

The issue of ‘Ali Baba’ businesses, specifically in the retail sector, has been long debated in Brunei Darussalam, socially and recently in the legislature. The definition of ‘Ali Baba’ business in Brunei Darussalam refers to expatriates use of citizens’ licence to conduct a business in the country. Although such practices are well-known and widely written in Malaysia and to a lesser extent in Indonesia, there is scarce academic literature of the phenomenon in Brunei Darussalam. This paper is a preliminary attempt to fill in the literature gap and to find out the extent and characteristics of ‘Ali Baba’ businesses in Brunei Darussalam, specifically in the retail sector. Semi-structured interviews were used to obtain empirical data as well as from personal on-site observations in a small Mukim or sub-district in Brunei Darussalam. The preliminary findings of the research were profound. This paper argues that the term ‘Ali Baba’ businesses is no longer suitable to refer the retail sector in Brunei Darussalam, rather, it should be known as ‘Ali Chandran’ businesses, as the expatriate partner is now commonly from the Asian sub-continent.

Second Level Coping Mechanism: A Study on Problem Solving Measures Taken by Street-Level Bureaucrats Concerning Agrarian Policy in Cipari, Cilacap Deden Dani Saleh; Wahyudi Kumorotomo; Agustinus Subarsono; Bambang Hudayana
Policy & Governance Review Vol 3 No 2 (2019): May
Publisher : Indonesian Association for Public Administration

This article concerns the efforts carried out by lower level bureaucrats in order to implement their decisions. Prior studies generally describe the decision of street-level bureaucrats (SLBs) as decisions that have already been implemented. There have not been many studies describing the efforts of SLBs in realizing their decisions. Thus, this study intends to examine the efforts undertaken by the lowest level bureaucrats to implement the decisions they have made. The main reference used to analyze this phenomenon is by using the structural approach and the DNA of negotiation. To describe this phenomenon, the study explored a case of program implementation on land redistribution in the Cipari District, Cilacap Regency in 2010. Study results show that power, strategy, and distributive negotiation tactic, as well as personal values are key elements in implementing decisions. The results indicate that discretion is not always applicable since there are times when discretion is limited and thus it must be developed. Because this study relates to the success or failure of policy implementation, knowledge about ways of developing discretion becomes a substantial part in optimally developing public policy.

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