cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
-
Contact Email
-
Phone
-
Journal Mail Official
-
Editorial Address
-
Location
Kota manado,
Sulawesi utara
INDONESIA
JURNAL ADMINISTRASI PUBLIK
Published by Universitas Sam Ratulangi
ISSN : 23389613     EISSN : -     DOI : -
Core Subject : Social,
Social Sciences
Arjuna Subject : -
Articles 56 Documents
 2   3   4   5   6 
Search results for , issue "Vol 3, No 046 (2017)" : 56 Documents clear
KUALITAS PELAYANAN PENGADUAN MASYARAKAT DI PERUSAHAAN LISTRIK NEGARA DI AREA MANADO (STUDI KASUS PEMADAMAN LISTRIK) Mandang, Olivia; Posumah, Johnny Hanny; Londa, Very
JURNAL ADMINISTRASI PUBLIK Vol 3, No 046 (2017)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract : This study aims to describe the quality of service of public complaints in the State electricalCompany in the area of Manado in a bid the development science of public administration. The complaintsservice funded by the State power company based on the provisions of article 29 of Act No. 30 of 2009 aboutelectric power, was founded to help the problems in terms of electricity. In this study uses the dimensions ofservice quality measurement kotler, where the quality of service in public complaints in the State electricalcompany in Manado area about power outages related to aspects of the Tangibles, Reliability, Responsiveness,Assurance, and can be said to have not been fullest emphaty. It is proven by the provision of the facilities, suchas the location of the parking of vehicles is not adequate, the community's lack of seating room, pitted a smallcustomer service, lack of employees down kelokasi, the lack of information of a power to the people and thelack of responsibility of the PLN. Research method used is descriptive qualitative research method throughinterviewing to 9 informant, observations directly, and search documents related to quality of service , even inthis research aided by the existence of guidelines for interviewing, recording device, and stationery to write.The results of the peneleitian in General makes it clear that the quality of service public complaints in the Stateelectrical company in manado area about a power outage has not been run with the maximum.Keywords: Quality Of Service, PLN Area Manado.Keywords: quality of service, PLN Area Manado)
SISTEM PELAYANAN KESEHATAN PUSKESMAS AKELAMO DI KECAMATAN SAHU TIMUR KABUPATEN HALMAHERA BARAT Abram, Orpa Ovelia; Posumah, Johnny Hanny; Palar, Novie
JURNAL ADMINISTRASI PUBLIK Vol 3, No 046 (2017)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract :Health care system is a very important in dunya health through this system in expecting health qualityespecially in Indonesia through this system health development goals can be achieved by effective and fixedtarget. Succse health care system depends on the various components that enter in health services Includingnurses, doctors, or other supportive health teams. Satisfy people's expectations and needs. One effort that isdone is to provide facilities, health services in the intention of course is a fast service, precise, cheap andfriendly. The purpose of this study is to provide input for puskesmas akelamo benefit of this research is toprovide input for puskesmas or stakeholder in sub-district east of west halmahera regency. The method usedis qualitative method with the type of descriptive approach and the location of research in the sub-district ofeastern district of west halmahera data collection is done is the observation and in-depth interviews ofinformants.Based on the results of the study there are several serious factors to be improved in which facilitiesand infrastructure facilities are inadequate drugs limited and lack of cooperation across sector programsless attention from the government, so that the impact becomes a barrier in service to the community.Keywords: health service system of puskesmas
Implementasi Kebijakan Retribusi Pasar Bersehati Kecamatan Wenang Kota Manado. Tilolango, Indra; Tampi, Gustaaf Budi; Kolondam, Helly
JURNAL ADMINISTRASI PUBLIK Vol 3, No 046 (2017)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract: this research aims to know the implementation of the policyof retributionMarket Bersehati Subdistrict Detention Manado city. Thisstudy uses qualitative methods with selected informants consisted of Director of PD. The market townof Manado, head of Retribution PD. Manado City Market, Bersehati Market,Officer Coordinator/Billers Levy Bersehati Market, and Traders in the market Bersehati. Datacollection techniques used are interviews, observation and documentation. Qualitative datawereanalyzed with descriptive narrative supported by primary and secondary data.The results showed thatthe implementation of policies related Market levy Bersehati sub-district of Manado City Detention hasshown a fairly good results, in terms ofattitude, and the compliance officer in carrying out the policy. Thiscan be seen on the Apparatus involved in the implementation of the Bersehati sub-districtof Markets ballot levy arbitrary arrest city that transparency in carrying out the tasks and always refers tothe existing regulations. In addition the adequacy of manpower is already implementing a policy that is goodwith officers and employees of the PD marketManado city that exists in the market Bersehati. Similarly, thedecisions taken in case of problems or constraints in implementation is always good for the commongoodparty PD. Manado City Market or user community market. However for the benefit of employees andresponse against complaint merchants still showed a less good results. Similarly, the strategies used are alljust communication and sosialisai without any action even though the degree of change that's been good tobe achieved, namely repair and upgrading of infrastructure and quality of service. So consequently thetraders became feel aggrieved.Keywords: Implementation Of Policy, Market Levy
PERSEPSI MASYARAKAT TENTANG KUALITAS PELAYANAN KESEHATAN DI RUMAH SAKIT UMUM DAERAH KOTA KOTAMOBAGU PROVINSI SULAWESI UTARA Tawil, Mohamad Yusuf; Ruru, Joorie Marhaen; Londa, Very Yohanis
JURNAL ADMINISTRASI PUBLIK Vol 3, No 046 (2017)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Liquid health services every effort held alone or together in an organizationto maintain and promote health, prevent and cure disease and restore the health ofindividuals, families, groups or communities. Looked at that hospital patientsshould be more capable in providing health services in the quest of healing andrestoration of quality, fast on the outside top of the complaints as well as theprovision of health services.This research uses qualitative research methods, descriptive, the number ofinformants will be interviewed in this study amounted to 8 (eight) theinformant; 1 person head of sub-division of The HOSPITALS of thecity of Kotamobagu, 1 Staff Officer, 6 people of the communitywho are receiving services (patient). Data collection techniques are in use;interview techniques, techniques of observation, and data collection techniques,with documents. The data analysis techniques in use; reduction of data,data presentation, and conclusion / verification of withdrawal.Keywords: Public Perception, Quality of Service
IMPLEMENTASI KEBIJAKAN KREDIT USAHA RAKYAT DI BANK RAKYAT INDONESIA UNIT BAHU MANADO GOBEL, MUHAMAD
JURNAL ADMINISTRASI PUBLIK Vol 3, No 046 (2017)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract : Micro business, small and medium enterprises (UMKM) have the role and an important contribution ini Indonesian economy, namely to providing employment opportunities broad and contributed significant on the establishment of gross domestic product. Since disbursed policy/KUR program, People’s Bank of Indonesia (BRI) appointed as one of the executing banks. One KUR wich carried out by of BRI is KUR micro. This research purpose to find of policy loans for small-scale businesses (KUR) micro in BRI unit Bahu. The theory used in this writing is the implementation of public developed by George R. Edward III who pointed four variable that are important in the achievements of the success of the implementation of a policy: communication, resources, disposition and bureaucratic structure. The method of research is the method descriptive-qualitative. The results of the study showed that there is good communication, the availability of human resources employees who adequate in quality and quantity of and resources sufficient financial, the level of disposition or commitment and consistency civil servant and employee who high, and the structure of bureaucracy/implementing organizations (SOP and the distribution of duty and responsibility) eho obviously and flatly, so that the policy/micro KUR program was running properly and successfully consistent with the objectives, the objective and outcomes that has been set. This research is expected to give a valuable contribution in the development of the theory of public policy which was about the concept of the implementation of public policy and give feedback to the government and BRI that can be used ase one ingredient information and materials consideration in order to improve the effective implementation of the policy the people business credit (KUR) micro.Keywords: UMKM, KUR, BRI, Bahu
PERAN KEPALA DESA DALAM PENGELOLAAN DANA DESA DI KECAMATAN ESSANG SELATAN KABUPATEN KEPULAUAN TALAUD MADEA, YOLANDA; Laloma, Alden; Londa, Very
JURNAL ADMINISTRASI PUBLIK Vol 3, No 046 (2017)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

abstract : The phenomenon in the management of village funds, the Village Head as the holder of the power of financialmanagement and village assets, in determining the budget of village income and expenditure does not involve the componentsof society other than that the obligation to submit reports on the implementation of APBDes to the community is notimplemented. Based on the background of the problem, the purpose of this research is to know / explain the role of villagehead in managing the village fund in South Essang Subdistrict The type of research used in this study is qualitative research.The focus of this research is the role of village head in the management of village fund in South Essang sub-district.Reviewed on budget planning, implementation, and evaluation. Determination of informants is based on the criteriaaccording to the research objectives. The result of the research shows that the Village Fund Program Planning in SouthEssang Subdistrict has not gradually implemented the concept of village community participation development which isproven by participative, responsive, transparency principle, in order to realize every priority program of society needs.Villages that are held through Musrembangdes, the implementation of the Village Fund program, in the physicaldevelopment, community empowerment has been running in accordance with the planning in musyawarah kan, but theproblem is the lack of supervision by the village government to the people who cheat so that inhibition of village fundmanagement in the field of development and Empowerment. Evaluation for village funds in 2016 already underway but, insuccessful development can not be separated from obstacles in its workKeywords: Village Head, Village Fund Management
PENGARUH PENDIDIKAN DAN PELATIHAN TERHADAP PRESTASI KERJA APARATUR SIPIL NEGARA TUPAN, THRESIA NATALIA; Lengkong, Florence Daicy; Kiyai, Burhanuddin
JURNAL ADMINISTRASI PUBLIK Vol 3, No 046 (2017)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

In accordance with the issues raised then this study aims as follows: To determine the effect of educationand training on the performance of civil state employment at the Regional Personnel Board Education andResearch town bitung.Education and Training is substantially understood as a process of increasing the potential or ability,competence, and career of the employee / employee concerned. The dimensions of development, in additionto increasing the potential ratios (thought, logic, IQ, competence), also include the improvement of ethicsand morality or spiritual quotience (SQ).The general objectives of education and training programs should be directed towards improvingorganizational productivity. This general objective can be achieved if a specific goal can be realized first.This research is explorative. The results of the study show a significant association of education and trainingon ASN work performance in the Regional Personnel Board, PP Kota Bitung. It can be seen from thecorrelation value of R = 0.68 is close to the maximum correlation coefficient coefficient (1.00) and thecoefficient of determination (R-square) 0,46 has significant development / improvement of ASN workperformance in Badan Kepegawaian Kota Bitung 46 or 0, 46% is determined / influenced by education andtraining variables, while the remaining 54% is determined / influenced by other variables. This means thatthe higher the education and training are done later the ASN work performance is higher. The conclusionsof education and training have been significant on the performance of ASN in Regional Personnel Agency,PP Kota Bitung. Education and training influences on ASN attitudes and behaviors that perform their officetasks.Keywords: Education and training, job performance, State civil apparatus (ASN)
THE INFLUENCE OF INTERNAL COMMUNICATION AGAINST THE EFFECTIVENESS OF THE SERVICE IN THE OFFICE OF THE HEAD OF MANDOLANG REGENCY OF MINAHASA IN NORTH SULAWESI PROVINCE Tarigan, Jenni Yolanda Br.; Rumapea, Patar; Kolondam, Helly
JURNAL ADMINISTRASI PUBLIK Vol 3, No 046 (2017)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The purpose of this research is to know the extent of the influence of communication internalagainst the effectiveness of the sevices in the Office of the head of Mandolang District Minahasa in NorthSulawesi Province. This research using quantitative research methods. With the samples used is SaturatedSampling are 35 people. Based on a simple linier regression analysis showed that there is influence ofinternal communication between (X) and (Y) work efficiency. It is evident simple linier regression equationof Y=14,613 + 0,538 X + e. for calculation of the correlation relationship is category of being, This evidencedby the r value 0,565 interpretation advanced by Sugiono are in the interval (0,00-0,199). And the value ofthe coefficient of determination is 31,9% indicating that the influence of internal commucation against theeffectiveness of the service namely 31,9% and the rest is 68,1% influenced by variables that are not includedin this research.From the results of the comparism of the value of a sig (0,03) a (0,05) these authors conclude thatinternal influential communication significantly to the effectiveness of the sevices Head Office Mandolangin the Regency of Minahasa in North Sulawesi province. Then the hypothesis in this study was acceptedH1and H0 denied.Keywords: Internal Communication, The Services Effectiveness
Promosi Pegawai Negeri Sipil Dalam Jabatan Struktural Di Badan Kepegawaian Daerah Kota Ternate Fatum, Hidayat; Tulusan, Femmy; Palar, Novie
JURNAL ADMINISTRASI PUBLIK Vol 3, No 046 (2017)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abctract: The purpose of this research is to find out how the promotion of CIVIL SERVANTS in the Office of the Civil Service Agency in the area of structural Ternate city. This study uses qualitative methods. Informant this study as much 6 officials/employees at BKD, i.e.: Secretary (1 person), head (2), the head of the subfields (1 person), CIVIL SERVANTS ever in the promotion (1 person), and CIVIL SERVANTS have never been in the promotion (1 person). Data collection techniques used are interviews. Data analysis was done with a qualitative analysis techniques, interactive analysis models from Miles and Hubernann. Based on research results drawn conclusion:(I) requirements for the promotion of structural officials (i.e. rank/category, educational level, work achievement, competency, training, structural seniority, experience, and age) applied with a fairly consistent and objective enough. (2) Promotion of structural officials also consider it pretty consistently and fairly objective factor of dedication and loyalty, and morality. Shove off from the results of this research, suggested:(I) forward, the process of the promotion of structural officials at BKD Ternate city be done openly through the term of the auction system was implemented in some areas. (2) Team Baperjakat be more rigorous and objective selection process in the promotion of CIVIL SERVANTS in the structural position in accordance with the mandate of the ACT. No. 5 Year 2014.Keywords: Promotion Of Civil Servants, The Structural Position
KOMPETENSI KEPALA DESA DALAM PENYELENGGARAAN PEMERINTAHAN DI DESA TOUNELET KECAMATAN KAKAS KABUPATEN MINAHASA KUENGO, SYAHRUL; Posumah, Johnny Hanny; Dengo, Salmin
JURNAL ADMINISTRASI PUBLIK Vol 3, No 046 (2017)
Publisher : Sam Ratulangi University

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Abstract: The implementation of village governance requires more optimal handling on the aspect of RuralApparatus Human Resources, in improving the competence of village head and village apparatus. In termsof management, it is necessary to increase the capacity of village government in village developmentplanning and budgeting, village financial management, village head leadership, village policy formulation,and village services. Based on the problems presented, this study aims to determine the competence of theVillage Head in the administration in the Village Tounelet Kakas District Minahasa District This researchuses qualitative method, which is a contextual research that makes man as an instrument, and adapted to areasonable situation in relation to data collection which is generally qualitative. The result of the researchshows that the competence of Tounelet Village Head in the administration of village government is seenfrom the competence of knowledge and attitude competence is good enough / adequate; But seen from thecompetence of skills and skills are still inadequate.Keywords: Village Head Competency, Government Implementation

Page 4 of 6 | Total Record : 56

 2   3   4   5   6 

Filter by Year

2017 2017


Reset
Filter By Issues
All Issue Vol. 10 No. 3 (2025): Jurnal Administrasi Publik Vol. 9 No. 4 (2023): JURNAL ADMINISTRASI PUBLIK Vol. 9 No. 3 (2023): JURNAL ADMINISTRASI PUBLIK Vol. 9 No. 2 (2023): JURNAL ADMINISTRASI PUBLIK Vol. 9 No. 1 (2023): JURNAL ADMINISTRASI PUBLIK Vol. 8 No. 126 (2022): JURNAL ADMINISTRASI PUBLIK Vol 8, No 115 (2022) Vol 8, No 114 (2022) Vol 8, No 113 (2022) Vol. 8 No. 4 (2022): JURNAL ADMINISTRASI PUBLIK Vol. 8 No. 3 (2022): JURNAL ADMINISTRASI PUBLIK Vol. 8 No. 2 (2022): JURNAL ADMINISTRASI PUBLIK Vol. 8 No. 1 (2022): JURNAL ADMINISTRASI PUBLIK Vol 7, No 112 (2021) Vol 7, No 111 (2021) Vol 7, No 110 (2021) Vol 7, No 109 (2021) Vol 7, No 108 (2021) Vol 7, No 107 (2021) Vol 7, No 106 (2021) Vol 7, No 105 (2021) Vol 7, No 104 (2021) Vol 7, No 103 (2021) Vol 7, No 102 (2021) Vol 7, No 101 (2021) Vol 7, No 100 (2021) Vol 7, No 99 (2021) Vol 6, No 98 (2020) Vol 6, No 97 (2020) Vol 6, No 96 (2020) Vol 6, No 95 (2020) Vol 6, No 94 (2020) Vol 6, No 93 (2020) Vol 6, No 92 (2020) Vol 6, No 91 (2020) Vol 6, No 90 (2020) Vol 6, No 89 (2020) Vol 6, No 88 (2020) Vol 6, No 87 (2019) Vol 5, No 86 (2019) Vol 5, No 85 (2019) Vol 5, No 84 (2019) Vol 5, No 83 (2019) Vol 5, No 82 (2019) Vol 5, No 81 (2019) Vol 5, No 80 (2019) Vol 5, No 79 (2019) Vol 5, No 78 (2019) Vol 5, No 77 (2019) Vol 5, No 76 (2019) Vol 5, No 75 (2019) Vol 5, No 74 (2019) Vol 5, No 73 (2019) Vol 5, No 67 (2019) Vol 5, No 66 (2018) Vol 4, No 65 (2018) Vol 4, No 64 (2018) Vol 4, No 63 (2018): JURNAL ADMINISTRASI PUBLIK Vol 4, No 62 (2018) Vol 4, No 61 (2018) Vol 4, No 60 (2018) Vol 4, No 59 (2018) Vol 4, No 58 (2018) Vol 4, No 57 (2018) Vol 4, No 56 (2018): JURNAL ADMINISTRASI PUBLIK Vol 4, No 55 (2018) Vol 4, No 54 (2018) Vol 4, No 53 (2018) Vol 4, No 52 (2018) Vol 4, No 51 (2018) Vol 4, No 50 (2018) Vol 3, No 046 (2017) Vol 4, No 49 (2017) Vol 4, No 48 (2017) Vol 4, No 47 (2017) Vol 3, No 45 (2017) Vol 3, No 400 (2016) Vol 3, No 038 (2016): Jurnal Administrasi Publik Vol 2, No 044 (2016) Vol 1, No 043 (2016) Vol 3, No 42 (2016) Vol 3, No 41 (2016) Vol 1, No 37 (2016) Vol 1, No 36 (2016) Vol 3, No 031 (2015) Vol 2, No 029 (2015) Vol 1, No 028 (2015) Vol 1, No 010 (2015) Vol 4, No 35 (2015): Jurnall Administrasi Publik Vol 4, No 32 (2015) Vol 2, No 30 (2015) Vol 1, No 12 (2015) Vol 3, No 004 (2014) Vol 2, No 002 (2014) Vol 2, No 001 (2014) Vol 4, No 5 (2014): Jurnal Administrasi Publik Vol 2, No 3 (2014) Vol 1, No 1 (2014) Vol 1, No 2 (2013) Vol 1, No 1 (2013) More Issue