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INDONESIA
Khasanah Ilmu - Jurnal Pariwisata Dan Budaya
Published by Universitas Bina Sarana Informatika
ISSN : 26555433     EISSN : 2527449X     DOI : http://dx.doi.org/10.31294/khi
Core Subject : Social,
Environmental Science Social Sciences
Jurnal Khasanah Ilmu sebagai bagian dari semangat menyebarluaskan ilmu pengetahuan hasil dari penelitian dan pemikiran untuk pengabdian pada masyarakat luas. Situs Jurnal Khasanah Ilmu menyediakan artikel-artikel jurnal untuk diunduh secara gratis. Jurnal kami adalah jurnal ilmiah nasional yang merupakan sumber referensi akademisi di bidang Pariwisata, Perhotelan dan Budaya.
Arjuna Subject : Ilmu Sosial - Kajian Budaya
Articles 3 Documents
 1 
Search results for , issue "Vol 1, No 1 (2010): Jurnal Khasanah Ilmu - Maret 2010" : 3 Documents clear
Aplikasi Metode Peramalan (Forecasting Method) Penjualan Kamar Pada Bisnis Perhotelan Atun Yulianto - AKPAR BSI Yogyakarta
Khasanah Ilmu - Jurnal Pariwisata Dan Budaya Vol 1, No 1 (2010): Jurnal Khasanah Ilmu - Maret 2010
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (442.246 KB) | DOI: 10.31294/khi.v1i1.447

Abstract

Like any othev business, the hotel business will also closely velated to jinancial management issues.Without a goodjinancial planning is a business will not go well as the ownevs expectations. To make thehotel business can suwive continued effovt is needed in pvovidng satisfaction fov the guest of the manage?in an effovt to genevate pvojit so the cash ov even enough to covev the costs that must be issued Tkevefove,in the hotel business takes good financial planning such as planning and sales voom vate most likely canbe achieved in makng a pv&t. Planning ov salesfovecastin~ is ve&impovtunt to encouvage employees towovk up to meet the sales tavgets have been determinedbased on salesfovecasting method is appvopnate.Keywords: hotel operations, sales rooms, the hotel business.Seperti halnya menjalankan bisnis lainnya, dalam usaha hotel juga akan berhubungan erat dengan masalahpengelolaan keuangan. Tanpa adanya perencanaan keuangan yang baik maka suatu bisnis tidak akanberhlan dengan balk sepertlharapai pzmilik. Untuk menghasilkan bisnis hotel yang dapat bertahan temsdibutuhkan usaha keras dalam memberikan kepuasan bagi tamu dari pengelola dalam upaya menghasilkankeuntungan, sehingga kas cukup atau bahkan leblh untuk menutup biaya-biaya yang haks keluarkan. Olehkarena itu dalam bisnis hotel dibutuhkan perencanaan keuangan yang balk seperti perencanaan tarif kamardan penjualan yang paling mungkin dapat dicapai dalam menghasilkan keuntungan. Perencanaan atauperamalan penjualan ini sangat pentlng artlnya guna memacu karyawan agar dapat bekerja maksimal untukmemenuhi target penjualan yang telah ditetapkan berdasarkan metode peramalan penjualan yang tepat.
ANALISIS DIMENSI KUALITAS PELAYANAN PEDAGANG KAKILIMA DAN STARTEGI MENINGKATKAN KEPUASAN WISATAWAN DI MALIOBORO YOGYAKARTA Ani Wijayanti - AKPAR BSI Yogyakarta
Khasanah Ilmu - Jurnal Pariwisata Dan Budaya Vol 1, No 1 (2010): Jurnal Khasanah Ilmu - Maret 2010
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (435.338 KB) | DOI: 10.31294/khi.v1i1.448

Abstract

This research was done to analyze effects of dimension level or variables of service level of retailer dealer toward tourist satisfaction in Malioboro, beside also to analyze variable which have high importance and performance for tourist in Malioboro. This research have hypothesis that said: (1) service level variable that placed at second quadrant is responsiveness, which have high importance and performance. (2) There are positive significant effects between service level variables (reliability, responsiveness, emphaty, assurance dan tangible variables) toward tourist satisfaction. This research used teknik purposive random sampling for sampling method by got any responden between 20-60 years old who had ever visited malioboro. The measuring scale that used are Likert scale  by using tourist satisfaction scale and service level scale there are  reliability, responsiveness, emphaty, assurance dan tangible variables. To find out more descriptive result of research was used Importance and Performance matrix Analyze, so ascertainabled level of importance every tourist service level variable.This result was used for interested parties references in establish foreigh steps that had taken to increase retailer dealer performance in Malioboro as specifically and retailer dealer in other places for generally. The result of research showed all service level variables (reliability, responsiveness, emphaty, assurance dan tangible variables) have positive effects towards tourist satisfaction by level of significant (α : 5%). The statement answered hypothesis 2 and able to be accepted.Whereas from Importance and Performance Matrix can be shown that responsiveness placed at second quadran it’s meant have high Importance and Performance and  hypothesis 1 also be accepted. Keywords :importance, performance, reliability, responsiveness, emphaty, assurance, tangible
Upaya Pengembangan Seorang Kantor Depan (Front Office Officer) Hotel Yang Profesional Wisnu Hadi - AKPAR BSI Yogyakarta
Khasanah Ilmu - Jurnal Pariwisata Dan Budaya Vol 1, No 1 (2010): Jurnal Khasanah Ilmu - Maret 2010
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/khi.v1i1.449

Abstract

AbstractHotel is one of the accommodation business that uses some or all of the building to provide lodging services, food and drink and other services to the public commercially managed.World hospitality has a wide dimension. The role of a front office of a good hotel that star or not is a hotel veranda, as liaison with outside leadership, nurse or protector for leadership, so badly needed a hotel front office professional. Keyword: hotel front office needed a professional Hotel adalah satu diantara usaha penyediaan akomodasi yang menggunakan sebagian atau seluruh bangunan untuk menyediakan jasa pelayanan penginapan, makan dan minum serta jasa lainnya bagi umum yang dikelola secara komersil. Dunia perhotelan mempunyai dimensi yang luas. Peranan seorang kantor depan sebuah hotel baik yang berbintang maupun yang tidak adalah  sebagai beranda hotel, sebagai penghubung pimpinan dengan pihak luar, perawat atau pelindung bagi pimpinan, jadi sangat diperlukan seorang kantor depan hotel yang professional. Kunci : Diperlukan kantor depan hotel yang professional

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