cover
Contact Name
Onsardi Onsardi
Contact Email
onsardi@umb.ac.id
Phone
+6282245906664
Journal Mail Official
jbmp@umsida.ac.id
Editorial Address
Fakultas Bisnis, Hukum dan Ilmu Sosial, Universitas Muhammadiyah Sidoarjo , Indonesia
Location
Kab. sidoarjo,
Jawa timur
INDONESIA
JBMP (Jurnal Bisnis, Manajemen dan Perbankan)
ISSN : 23384409     EISSN : 25284649     DOI : https://doi.org/10.21070/jbmp.v7i2.1521
Core Subject : Economy, Science,
Management Science, include: Marketing Management Finance Management Human Resources Management Management Science, include: Marketing Management Finance Management Human Resources Management Management Science, include: Marketing Management Finance Management Human Resources Management Management Science, include: Marketing Management Finance Management Human Resources Management
Articles 3 Documents
Search results for , issue "Vol. 1 No. 1 (2014): March" : 3 Documents clear
Persepsi Masyarakat terhadap Kualitas Pelayanan di Terminal Arjosari Kota Malang: Public Perception of Service Quality at Arjosari Terminal Malang City Maskan, Mohammad; Utaminingsih, Alifiulahtin; Soepeno, Bambang
JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Vol. 1 No. 1 (2014): March
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (270.456 KB) | DOI: 10.21070/jbmp.v1i1.245

Abstract

This study aims to analyze the quality of service in Arjosari Bus Station Malang. The service quality theory used in the study refers to the opinion of Tjiptono (2000) which consists of: physical evidence (tangibility), reliability, responsiveness, assurance, and empathy. The study uses a descriptive approach, by taking a sample of 30 service users of Arjosari Bus Station Malang. While, the methods of analysis use the mean. The results show that the quality of service in Arjosari Bus Station Malang is good enough with an average score of 2.86. However, to improve the quality of service to the service users of the bus station, then there are several things that must be done by the local government of Malang, ie: adding free WIFI facility in bus station, fixing the layout and the exterior rooms of the bus station, and improving the room's cleanliness and coolness at the bus station environment. Furthermore, it also improves the reliability in service, such as: the simplicity for the bus station service users to consult with officials and leaders where necessary to the provision of the excellent service.
Smart Working Orientation dan Customer Orientation; Implikasinya terhadap Kinerja Tenaga Penjualan Multi Level Marketing: Smart Working Orientation and Customer Orientation; Implications for Multi Level Marketing Sales Force Performance Sari, Dewi Komala
JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Vol. 1 No. 1 (2014): March
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (277.955 KB) | DOI: 10.21070/jbmp.v1i1.260

Abstract

It is important to create a reliable, smart, hard working and customer oriented distributor in a company engaged in the field of Multi Level Marketing in an attempt to develop a network of distributors to increase the sales volume. The problem faced by the company today is how to create human resources, particularly the distributors who can produce the optimal performance resulting in increasing sales volume as the company's goals can be achieved. The purpose of the study is to analyze the effect of smart working orientation and customer orientation to the variable of sales performance of PT. Tianshi Branch Surabaya. Here, by knowing the influence of these factors on sales performance, the researcher can determine how to maintain and improve the distributor's sales performance. The study uses primary data collected by distributing questionnaires to the distributor of PT. Tianshi Branch Surabaya. The analytic technique used is Structural Equation Modeling in order to determine the causality between analyzed variables. Based on the results of data processing, it can be concluded that the Orientation Working Smart factor does not have an impact to the sales performance factor, and the customer orientation factor has a positive effect on the sales performance factor of PT. Tianshi Branch Surabaya.
Determinan Profitabilitas Perbankan Nasional di Indonesia: Determinants of Profitability of National Banking in Indonesia Hayati, Nur; Musdholifah, Musdholifah
JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Vol. 1 No. 1 (2014): March
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (272.756 KB) | DOI: 10.21070/jbmp.v1i1.266

Abstract

This research aims to analyze the effect of Capital Adequacy Ratio (CAR), Non-Performing Loans (NPL), Operating Expenses to Operating Income (BOPO), Loan to Deposit Ratio (LDR), Net Interest Margin (NIM) on the profitability proxy with return on assets (ROA) at commercial banks listed on the Indonesia Stock Exchange from 2005 to 2010. The samples used are 14 commercial banks listed on the Indonesia Stock Exchange. The samples are taken using purposive sampling method with certain criteria. The method used in this study is to use multiple regression analysis to test the hypothesis that the t test and the f test. Before using a multiple regression analysis, performed the classic assumption test first. The results obtain in this study are simultaneously CAR, NPL, BOPO, LDR, and NIM effect on profitability by 44%. While partially CAR, BOPO, and NIM effect on profitability and LDR NPL does not affect profitability.

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