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JBMP (Jurnal Bisnis, Manajemen dan Perbankan)
Published by Universitas Muhammadiyah Sidoarjo
ISSN : 23384409     EISSN : 25284649     DOI : https://doi.org/10.21070/jbmp.v7i2.1521
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
Management Science, include: Marketing Management Finance Management Human Resources Management Management Science, include: Marketing Management Finance Management Human Resources Management Management Science, include: Marketing Management Finance Management Human Resources Management Management Science, include: Marketing Management Finance Management Human Resources Management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 2 Documents
 1 
Search results for , issue "Vol. 3 No. 1 (2017): March" : 2 Documents clear
Pengaruh Kualitas Produk dan Kualitas Layanan terhadap Loyalitas Pelanggan PT. Roman Ceramic International di Mojokerto: The Influence of Product Quality and Service Quality on Customer Loyalty of PT. Roman Ceramic International in Mojokerto Prastyo, Habib Eko; Oetarjo, Mas
JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Vol. 3 No. 1 (2017): March
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (458.47 KB) | DOI: 10.21070/jbmp.v3i1.1887

Abstract

This study aims to determine the effect of product quality and service quality to customer loyalty either partially or simultaneously, and to know the quality of product and service quality that has the most significant effect on customer loyalty at PT. Roman Ceramic International in Mojokerto. This research is done by quantitative method. The technique data used is questionnaires with a sample of 100 respondents. Data analysis technique used in this research is multiple linear regression using SPSS version 17 for windows. The results obtained based on the validity test show all existing questions are valid. This is done r count> r table. For reliability test can be concluded. The results of the research based on F test show the quality of the product and the quality simultaneous or together with customer loyalty. Test quality, product quality. Quality of service has the most significant influence on customer loyalty due to having the largest t arithmetic compared with product quality variables.
Dapatkah Metode RGEC (Risk Profile, Good Corporate Governance, Earning, And Capital) Efektif dalam Menilai Kinerja Manajerial? Can the RGEC (Risk Profile, Good Corporate Governance, Earning, And Capital) Method be Effective in Assessing Managerial Performance? Anggraini, Rusmalina; Setiyono, Wisnu Panggah; Rizal, As'at
JBMP (Jurnal Bisnis, Manajemen dan Perbankan) Vol. 3 No. 1 (2017): March
Publisher : Universitas Muhammadiyah Sidoarjo

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (507.41 KB) | DOI: 10.21070/jbmp.v3i1.1888

Abstract

The Purpose of this Research, we tried to find the relationship between the level of bank health by using Risk Profile, Good Corporsate Governance. Earning, and Capital (RGEC) method compared with managerial performance of the Bank. Research Method, by using a descriptive quantitative approach, we attempt to describe the financial performance of the bank with new methods in accordance with guidelines and regulations issued by the financial services authority (OJK). In this research we taking financial statements data from PT. Bank Mandiri (Persero) Tbk in 2103 until 2015. Findings, we found that PT. Bank Mandiri (Persero) Tbk is in a good conditionbased on RGEC factors including: 1) Risk Profile factors measured by NPL and LDR ratios showed that the company has low risk level. 2) The implementation of Good Corporate Governance, the company had also implemented GCG principles in accordance with the provisions of OJK. 3) On earning factors assessed by ROA and NIM ratio, the company best ranked with excellent predicate value. 4) Finally on the Capital factor by employing CAR ratio, the company's position shows in a very good position. Furthermore, when this study correlated with the managerial performance, PT. Bank Mandiri was able to demonstrate an excellent managerial performance. It is shown by the increase of company's Capital Expenditure from year to year in the length of the research. Therefore, it can be concluded that if a healthy company will have an impact on improving managerial performance.

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