cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Nanis Susanti
Contact Email
jem17@untag-sby.ac.id
Phone
+6281335963416
Journal Mail Official
jem17@untag-sby.ac.id
Editorial Address
Jl. Semolowaru No. 45
Location
Kota surabaya,
Jawa timur
INDONESIA
JEM17: Jurnal Ekonomi Manajemen
Published by Universitas 17 Agustus 1945 Surabaya
ISSN : -     EISSN : 25279947     DOI : https://doi.org/10.30996/jem17.v8i2
Core Subject : Economy,
Economics, Econometrics & Finance
JEM17: Jurnal Ekonomi Manajemen accepts manuscript research results in the fields of marketing management, financial management, operational management, human resource management, and also includes strategic management, but not limited to: 1. Operations Management (Supply Chain, Production System Planning, Production Control, Product Information System) 2. Financial Management (Fiscal Policy, Cost Accounting, Investment Decision, Taxation, Corporate Budgeting) 3. Human Resource Management (Regeneration of Organizational Position, Gender Equality) 4. Marketing Management (Brand Image, Consumer Behavior, e-Commerce, Capital Market) 5. Strategy Management (Business Law, Business Communication, Risk Management)
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 11 Documents
 1   2 
Search results for , issue "Vol 10 No 1 (2025)" : 11 Documents clear
The Influence of Perceived Benefits, Perceived Ease of Use, and Service Features on Customer Satisfaction with the Use of the PLN Mobile Application at PT PLN (PERSERO) UP3 Palembang Rosyada, Amrina; Alie, Juhaini
JEM17: Jurnal Ekonomi Manajemen Vol 10 No 1 (2025)
Publisher : Fakultas Ekonomi dan Bisnis, Universitas 17 Agustus 1945 Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/jem17.v10i1.132066

Abstract

The research objective is specifically to determine the influence of the variables Influence of Perceived Benefits, Perceived Convenience, and Service Features on Customer Satisfaction (Case Study on Using the PLN UP3 Palembang Mobile PLN Application)." partially or simultaneously. The research method uses questionnaire, interview and documentation techniques. The sample of this research was 80 employees on Customer Satisfaction (Case Study on the Use of the PLN Mobile PLN UP3 Palembang Application). Data processing used SPSS 23 analysis. Testing the data using the t test, that research had an effect on Perception of benefits with t table 0.909 < t count 1.992, Perception of convenience on customer satisfaction with t table -1.851 > t count 1.992, and Service features on customer satisfaction with t table 32,212 > t count 1,992 and Perception of Benefit, Perception of Convenience, and Service Features on Customer Satisfaction with F table 6,0304 < F count 1,992, the common thread of research is that the Influence of Perception of Benefit, Perception of Convenience, and Service Features on Customer Satisfaction requires improving service quality, conducting training for employees and always paying attention to product quality both in terms of service and quality so that customers remain loyal and continuously use the application. Keywords: Perceived Benefits, Perceived Convenience, Service Features, Customer Satisfaction.

Page 2 of 2 | Total Record : 11

 1   2 

Filter by Year

2025 2025


Reset
Filter By Issues
All Issue Vol. 10 No. 2 (2025) Vol 10 No 1 (2025) Vol 9 No 2 (2024) Vol 9 No 1 (2024) Vol 8 No 2 (2023) Vol 8 No 1 (2023) Vol 7 No 1 (2022) Vol 6 No 2 (2021) Vol 6 No 1 (2021) Vol 5 No 2 (2020) Vol 5 No 1 (2020) Vol 4 No 2 (2019) Vol 4 No 1 (2019) Vol 3 No 2 (2018) Vol 3 No 1 (2018) Vol 2 No 2 (2017) Vol 2 No 1 (2017) Vol 1 No 1 (2016) More Issue