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JEM17: Jurnal Ekonomi Manajemen

JEM17
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Published by Universitas 17 Agustus 1945 Surabaya

ISSN : - EISSN : 25279947 DOI : https://doi.org/10.30996/jem17.v8i2

Core Subject : Economy,

Economics, Econometrics & Finance

JEM17: Jurnal Ekonomi Manajemen accepts manuscript research results in the fields of marketing management, financial management, operational management, human resource management, and also includes strategic management, but not limited to: 1. Operations Management (Supply Chain, Production System Planning, Production Control, Product Information System) 2. Financial Management (Fiscal Policy, Cost Accounting, Investment Decision, Taxation, Corporate Budgeting) 3. Human Resource Management (Regeneration of Organizational Position, Gender Equality) 4. Marketing Management (Brand Image, Consumer Behavior, e-Commerce, Capital Market) 5. Strategy Management (Business Law, Business Communication, Risk Management)

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 8 Documents

Search results for , issue "Vol 2 No 1 (2017)" : 8 Documents clear

PENGARUH KUALITAS PELAYANAN DAN KUALITAS PRODUK TERHADAP LOYALITAS KONSUMEN CV. SABANI INDONESIA SURABAYA setyowati, endang; septyan, mohammad
JEM17: Jurnal Ekonomi Manajemen Vol 2 No 1 (2017)
Publisher : Fakultas Ekonomi dan Bisnis, Universitas 17 Agustus 1945 Surabaya

ABSTRACTThesis entitled "The impact of service quality and product quality to consumers loalitas CV. Sabani Indonesia Surabaya "aims to determine the effect of service quality and product quality terehadap consumer loyalty simultaneous partial and see what's most dominant influence. In this study, researchers used a questionnaire to determine the perception of respondents was 50, a data analysis technique used in this study were using multiple linear regression with correlation test, F test and t test tools. The test results of this study are obtained calculation results of multiple linear regression is Y = 1,876 + 0, 105 kpl + 0.172 mortgages where all these variables have positive influence and direction of the dependent variable namely customer loyalty CV. Sabani Indonesia Surabaya. The test results simultaneously obtained Fhitung 71.299 71.299 which means Fhitung> Ftabel 3.20, or can be seen from the level of significance of 0.000 <0.05 (Î± = 5%). While partially obtained Thitung Quality of service (KPL) = 2,865 Thitung Product Quality (KPR) = 4,348, thus Thitung> Ttabel (2.01174). Thus the hypothesis which states that the quality of service and product quality simultaneously or partially significant effect on consumer loyalty CV. Sabani Indonesia Surabaya proven true. Variable quality of products (mortgage) has the most dominant influence on the satisfaction of members of the cooperative as it has the largest regression coefficient is 0.172 compared to 0.105 service quality variables.Keywords: quality of service, product quality, customer loyalty

ANALISIS RETURN SAHAM BLUE CHIP DAN NON BLUE CHIP TERHADAP SAHAM YANG TERGABUNG DALAM INDEKS LQ45 DI BURSA EFEK INDONESIA TAHUN 2015 budiarti, endah; ningsih, ratna; penangsang, parikesit
JEM17: Jurnal Ekonomi Manajemen Vol 2 No 1 (2017)
Publisher : Fakultas Ekonomi dan Bisnis, Universitas 17 Agustus 1945 Surabaya

ABSTRAKWhen first investing in stock securities on the Stock Exchange, an investor will experience confusion in choosing what stocks can generate future profits. While in the market there are stock companies that have a long history as a Market Leader. Its products are very popular with consumers. Thus the level of profits of large companies and will continue to increase. Such shares are called Bluechips, while companies whose products are not Market Leaders are categorized as Non Bluechips shares. Based on research conducted on return (profit rate) on stocks that categorized Bluechips and Non Bluechips can be analyzed that during observation of shares of Bluechips included in LQ 45 year 2015 yield negative Average return equal to -0.000550324 but if tested statistically return is not different from zero. While Non Bluechips share return produces a larger return, but if tested statistically also shows results that are not different from zero. It can be concluded that investing in both Bluechips and Non Bluechips shares is the same. However, it is nominally more profitable to invest in Non Bluechips shares.Â Keyword : Return, Bluechips,Â Non Bluechips

ANALISA PENGARUH SERVICE QUALITY DAN PRICE PERCEPTION TERHADAP CUSTOMER SATISFACTION DENGAN PERCEIVED VALUE SEBAGAI VARIABEL INTERVENING PADA COFFEE TOFFEE JATIM EXPO SURABAYA retnaningsih, wiwik; perdana siahan, batara hotma
JEM17: Jurnal Ekonomi Manajemen Vol 2 No 1 (2017)
Publisher : Fakultas Ekonomi dan Bisnis, Universitas 17 Agustus 1945 Surabaya

AbstractCoffee Toffee can be used for meetings or other events. In terms of service Coffee Toffee has an excellent barista and knowledgeable about coffee, cozy atmosphere equipped with various facilities, making Coffee Toffee as a place for those who want to refresh the mind while relaxing and enjoy a cup of cappucino, latte or espresso. This study aims to analyze the effect of service quality and price perception to customer satisfaction with perceived value as intervening variable at Coffee Toffee Jatim ExpoThis research belongs to the type of causal research. The population used is Coffee Toffee East Java Expo Surabaya customers who have purchased Service Quality from Coffee Toffee Jatim Expo Surabaya, while the sample used in this research is 120 people taken by using purposive sampling sampling technique. Data collection was done by distributing questionnaires. Data analysis technique used is Structural Equation Modeling (SEM) with AMOS software.The results in this study indicate that (1) there is influence but not significant from service quality from Coffee Toffee Java Expo Surabaya to perceived value; (2) there is influence but not significant from service quality from Coffee Toffee Jatim Expo Surabaya to customer satisfaction; (3) there is influence Price Perception from Coffee Toffee Jatim Expo Surabaya to perceived value; (4) there is influence of price perception from Coffee Toffee Jatim Expo Surabaya to customer satisfaction; and (5) there is influence perceived value from Coffee Toffee Jatim Expo Surabaya to customer satisfaction.Â Kata kunci: service quality, price perception, perceived value, customer satisfaction

PENGARUH KUALITAS PELAYANAN DAN KERAGAMAN PRODUK TERHADAP KEPUASAN KONSUMEN PADA TOKO KING DI MALANG yuwana, syamswana; yuwono, hendro
JEM17: Jurnal Ekonomi Manajemen Vol 2 No 1 (2017)
Publisher : Fakultas Ekonomi dan Bisnis, Universitas 17 Agustus 1945 Surabaya

ABSTRAKConsumer satisfaction can be realized well if the company is able to provide quality service and product diversity that consumers expect. The higher the quality of service received then the consumer will be satisfied, so that the consumer will be a permanent consumer in the company. Similarly, the King Shop as a provider of photocopying and stationery products located in Malang are also trying to improve the quality of service and product diversity in accordance with consumer expectations. So the purpose in doing research is to determine the effect of service quality and product diversity to customer satisfaction either simultaneously or partially, to know which influence is most dominant between service quality and product quality to customer satisfaction. The study was conducted at the Poor King Shop. The sample used in this study amounted to 60 respondents. The method used in this sampling is to use probability sampling. Data testing techniques used in this research include the validity test, reliability test with Alpha Cronbach. The method of data analysis used is multiple linear regression analysis to test and prove research hypothesis using computer application program SPSS Version 21. Based on the results of data analysis, the multiple linear regression equation obtained is as follows: Y = 7.446 + 0.207X.1 + 0.482X.2. From multiple linear regression equation can be known variables of service quality and product diversity have an effect on signifikan to consumer satisfaction at king store in malang. Result of t test, have positive and significant effect to consumer satisfaction because t count bigger than t table. Results simultaneously with the F test shows that all independent variables significantly influence customer satisfaction because f count is greater than f table. Therefore H0 is rejected and Ha accepted. The value of multiple determinant coefficient (R Square) of 0.432 indicates that 56.8% of customer satisfaction variables can be explained by independent variables of service quality and product diversity, while the rest of 43.2% is explained by other variables.Â Keywords: service quality, product diversity, customer satisfaction

PENGARUH SELF EFFICACY DAN MOTIVASI TERHADAP KINERJA KARYAWAN PT. BUSSON AUTO FINANCE (BAF) CABANG SURABAYA I andjarwati, tri; setiawan, akhir putra
JEM17: Jurnal Ekonomi Manajemen Vol 2 No 1 (2017)
Publisher : Fakultas Ekonomi dan Bisnis, Universitas 17 Agustus 1945 Surabaya

ABSTRACT PT. Bussan Auto Finance (BAF) Surabaya branch i. as a company that provides financing for credit to the General field of concentration on a Yamaha motorcycle financing. The presence of human resources at the company very important focused on self efficacy, motivation and performance of employees.Â The purpose of this research was to analyze the influence of self efficacy and motivation on performance of employees. The population used as respondents as many as 50 employees of the billing section. Data analysis using the Partial Least Square with the help of computer software to process data from a primary data collection. The results showed that there is a positive and significant influence self efficacy on performance of employees, there are also positive and significant influence motivation on performance of employees. Â Keyword:selfefficacy,motivation,employee performance

PENGARUH EXPERIENTIAL MARKETING TERHADAP KEPUASAN PELANGGAN STARBUCKS COFFEE SHOP prihastuti, dyah rini; wahyu wicaksono, adreas fadly
JEM17: Jurnal Ekonomi Manajemen Vol 2 No 1 (2017)
Publisher : Fakultas Ekonomi dan Bisnis, Universitas 17 Agustus 1945 Surabaya

ABSTRACTExperiential Marketing can create an advantage for the producer because the sale is not a product or service but a pleasant experience, so that the products and services have more selling value compared to competitors although offered the same. (source: Yuliastuti and Palupi, 2004). This difference that makes customers willing to pay dearly with pleasure and without feeling compelled to get the desired product or service. These experiences are decisive for customer satisfaction and create their own brand loyalty. Customer satisfaction is very important for the life of a business, if what the customer receives in accordance with expectations then the customer will feel satisfied and re-buy and if the customer receives that is not appropriate or are below expectations then the customer will feel dissatisfied. Therefore, every business must pay attention to the customer and if the customer is satisfied then indirectly the customer will become a free marketing force for the company's business. The purpose of this study is to determine the effect of experiential marketing on customer satisfaction. The object of this research is Starbucks Coffe. The result of data analysis shows that there is a significant influence together between experiential marketing variables (sense (X1), feel (X2), think (X3), act (X4) and relate (X5)) to customer satisfaction (Y) it is known from the calculated value of the F test that has a significance value of 0.000 below 0.05. Partial test results also show the influence of sense (X1), feel (X2), think (X3), act (X4) and relate (X5) to customer satisfaction (Y) with t test significance value less than 0.05. The amount of influence of all variables on customer satisfaction (Y) is 83.6%, while the rest of 16.4% is caused by other variables not examined in this study. With this result the first hypothesis of research is accepted truth.Â Kata Kunci : Experiential Marketing, Kepuasan Pelanggan.Â

ANALISIS PERBANDINGAN LIKUIDITAS, SOLVABILITAS DAN RENTABILITAS PADA KINERJA KEUANGAN BANK SWASTA YANG TERDAFTAR DI PT. BURSA EFEK INDONESIA PERIODE 2013-2015 brahmayanti, sri; najar, azizah
JEM17: Jurnal Ekonomi Manajemen Vol 2 No 1 (2017)
Publisher : Fakultas Ekonomi dan Bisnis, Universitas 17 Agustus 1945 Surabaya

ABSTRAKA good performance of a bank is expected to regain public confidence in the bank itself or the banking system as a whole. Financial performance can be known by calculating the financial ratios so that it can know the performance and using ratio analysis, namely the ratio of liquidity, solvency, and profitability. This ratio analysis is a technical analysis to determine the relationship between certain items in the balance sheet or income statement bank individually or collectively. The purpose of this study is to compare the financial performance of four private banks listed on the Indonesia Stock Exchange. The results of the analysts show that there are differences in financial ratios, namely the ratio of liquidity, solvency, and rentability in private banks registered in PT. Indonesia Stock Exchange period 2013-2015.Â Keywords: Ratio Analysis, Financial Performance Analysis, Bank.ABSTRAKA good performance of a bank is expected to regain public confidence in the bank itself or the banking system as a whole. Financial performance can be known by calculating the financial ratios so that it can know the performance and using ratio analysis, namely the ratio of liquidity, solvency, and profitability. This ratio analysis is a technical analysis to determine the relationship between certain items in the balance sheet or income statement bank individually or collectively. The purpose of this study is to compare the financial performance of four private banks listed on the Indonesia Stock Exchange. The results of the analysts show that there are differences in financial ratios, namely the ratio of liquidity, solvency, and rentability in private banks registered in PT. Indonesia Stock Exchange period 2013-2015.Â Keywords: Ratio Analysis, Financial Performance Analysis, Bank.

ANALISIS PERBANDINGAN RISK&RETURN PORTOFOLIO SAHAM FIRST LINER& SECOND LINER DENGAN METODE INDEKS TUNGGAL (Studi Kasus Pada Saham-Saham Perusahaan Makanan dan Minuman yang Terdaftar di BEI Periode 2012-2014) astawinetu, erwin dyah; soebrati, ni wayan
JEM17: Jurnal Ekonomi Manajemen Vol 2 No 1 (2017)
Publisher : Fakultas Ekonomi dan Bisnis, Universitas 17 Agustus 1945 Surabaya

ABSTRACTInvestors generally will invest their fund in stocks that have high return with minimal risk in the capital market. In order to reduce level of risk then the stocks should be formed into portfolio. The purpose of this research is to analyze the risks & return of stocks of the first & the second liner of food & beverages companies that are listed in Indonesia stock exchange (IDX) from 2012 to 2014. A single index model is used for research method. The data observed based on historical data of the closing stock-price of food & beverages companies listed. Technique of taking sample uses purposive sampling. The sample used in this research is 12 (twelve) stocks of the food & beverages companies from 2012 to 2014 which are listed in Indonesia stock exchange (IDX).Data analysis using T-test (independent sample t-test) with significance level of 5%. The first hypothesis using Independent t-test shows that there is no significant return between first liner and second liner stocks. The second hypothesis using Independent t-test shows that there is no significant risk between the two as well.This research shows that investing in the second liner stocks are more profitable than investing in the first liner stocks because the return of the second liner stocks are higher than the first linersâ€™ while the risks of the second liner stocks are lower than the first linersâ€™. Â Keywords : Single Index Model, First Liner Stock, Second Liner StockÂ Â

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Nanis Susanti

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Nanis Susanti

Contact Email jem17@untag-sby.ac.id

Phone +6281335963416

Journal Mail Official jem17@untag-sby.ac.id

Editorial Address Jl. Semolowaru No. 45

Location Kota surabaya, Jawa timur INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Nanis Susanti

Contact Email
jem17@untag-sby.ac.id

Phone
+6281335963416

Journal Mail Official
jem17@untag-sby.ac.id

Editorial Address
Jl. Semolowaru No. 45

Location
Kota surabaya,

Jawa timur

INDONESIA