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Jurnal Riset Bisnis dan Manajemen Tirtayasa
Published by Universitas Sultan Ageng Tirtayasa
ISSN : -     EISSN : 25990837     DOI : 10.48181
Core Subject : Economy, Social,
Economics, Econometrics & Finance Social Sciences
Pertama kali terbit pada Nopember 2017, dan terbit secara periodik dua kali dalam setahun. Pada Volume 4 Nomor 1 (2020), ada perubahan layout artikel. Memiiliki nomor e-ISSN 2599-0837. Areas of study that can be published in JRBM Tirtayasa are in the fields of Business Management, Operations and Production, Finance and Capital Markets, Marketing and Human Resource Management, Change Management, Distribution and Supply Chain and Digital Business Development.
Arjuna Subject : Umum - Umum
Articles 8 Documents
 1 
Search results for , issue "Vol 1, No 2 (2017)" : 8 Documents clear
ANALISIS KUALITAS LAYANAN DAN CITRA PERUSAHAAN TERHADAP LOYALITAS NASABAH DENGAN KEPUASAN NASABAH SEBAGAI VARIABEL INTERVENING (Studi Empirik Nasabah Tabungan Tandamata Bank BJB Cabang Serang) Apriyanti, Putri; Surya, Djasuro; Lutfi, Lutfi
Jurnal Riset Bisnis dan Manajemen Tirtayasa Vol 1, No 2 (2017)
Publisher : Faculty of Economics and Business - Universitas Sultan Ageng Tirtaysa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48181/jrbmt.v1i2.3150

Abstract

The study was conducted by taking samples using Nonprobability Sampling Technique. Samples from 100 BJB Bank Serang branch customers by providing questionnaires consisting of questions and statements. Respondents' answers to questions and statements were analyzed qualitatively and quantitatively, and the answers were analyzed by analytical technique method using SmartPLS version 2.0.m3. The result of analysis shows that the direct influence of service quality to customer loyalty is positive and significant. and the direct influence of corporate image on customer loyalty that is positive and non significant to customer loyalty. then the quality of service to customer satisfaction positive and significant. corporate image to positive and significant customer satisfaction. and customer satisfaction to customer loyalty that is positive and significant.
FAKTOR-FAKTOR YANG MEMENGARUHI KREATIVITAS DAN ORIENTASI INOVASI DI TEMPAT BEKERJA (STUDI KASUS DI PERUM BULOG) Sultika, Budi; Hartijasti, Yanki
Jurnal Riset Bisnis dan Manajemen Tirtayasa Vol 1, No 2 (2017)
Publisher : Faculty of Economics and Business - Universitas Sultan Ageng Tirtaysa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48181/jrbmt.v1i2.3036

Abstract

Penelitian ini bertujuan untuk menguji variabel yang memengaruhi workplace innovation orientation dan  employee creativity. Adapun variabel yang diuji adalah self leadership, creative self efficacy, creativity climate. Teknik pengambilan sampel menggunakan convenience sampling, dengan 259 responden dari karyawan kantor pusat Perum BULOG yang dianalisis menggunakan metode SEM dengan program smartPLS. Hasil dari penelitian ini membuktikan bahwa faktor self leadership, creative self efficacy, creativity climate berpengaruh siginifikan positif terhadap workplace innovation orientation dan employee creativity.
ANALISIS PENGARUH INOVASI PRODUK, INOVASI LAYANAN DAN KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS NASABAH Antanegoro, RM Yordan; Sanusi, Fauzi; Surya, Djasuro
Jurnal Riset Bisnis dan Manajemen Tirtayasa Vol 1, No 2 (2017)
Publisher : Faculty of Economics and Business - Universitas Sultan Ageng Tirtaysa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48181/jrbmt.v1i2.3152

Abstract

This study aims to determine the influence of product innovation, service innovation and service quality to satisfaction and loyalty KKB BCA customer in Cilegon Branch. Using the explanatory survey, data were collected through questionnaires distributed to 135 respondents. Data were analyzed using descriptive statistical analysis and Structural Equation Model (SEM) testing through SmartPLS program version 2.0.3. From the data obtained, the result (1) Product innovation has a significant positive effect on customer satisfaction with value 31.6%; (2) Service innovation has a significant positive effect on customer satisfaction with value 54.7%; (3) The service quality has a significant positive effect on customer satisfaction with value 20.5%; (4) Product innovation has a significant positive effect on customer loyalty with value 78,1%; (5) Service quality does not affect customer loyalty with value 3,9%; (6) Customer satisfaction has a significant positive effect on customer loyalty with value 18,8%.
PENGARUH SOFT SKILL DAN PERENCANAAN KARIR TERHADAP KINERJA KARYAWAN DENGAN KUALITAS PELATIHAN SEBAGAI VARIABEL MODERTOR (Studi empiris pada PT. Krakatau Tirta Industri Cilegon) Rokhayati, Ana; Kambara, Roni; Ibrahim, Mahdani
Jurnal Riset Bisnis dan Manajemen Tirtayasa Vol 1, No 2 (2017)
Publisher : Faculty of Economics and Business - Universitas Sultan Ageng Tirtaysa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48181/jrbmt.v1i2.3147

Abstract

In the world of work the importance of soft skills (soft competency), career planning is needed in improving employee performance and the influence of quality training in improving soft skills, career planning and employee performance. This study aims to determine the effect of soft skills and career planning on employee performance with the quality of training as a moderating variable. Indentent variable in this research is soft skill and career planning, moderating variable is training quality and dependent variable is employee performance. This research was conducted at PT. Krakatau Tirta Industri Cilegon. In this study the sample is taken as many as 105 employees from a total of 142 employees of PT. Krakatau Tirta Industri Cilegon with proportionate random sampling technique and primary data were collected by using quesioner in the form of statement list and analyzed using Structural Equation Modeling (SEM) with the help of Smart Partial Least Square (PLS) statistical software. The results showed that soft skill had positive and significant effect on employee performance, career planning had positive and significant effect on employee performance and quality of training had positive and significant effect to employee performance. While the quality of training is not proven to have a positive and significant impact on soft skills, neither does the quality of training have a positive and significant impact on career planning.
Halaman Pembuka Tirtayasa, JRBM
Jurnal Riset Bisnis dan Manajemen Tirtayasa Vol 1, No 2 (2017)
Publisher : Faculty of Economics and Business - Universitas Sultan Ageng Tirtaysa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48181/jrbmt.v1i2.3153

Abstract

Daftar Isi Volume 1 Nomor 2 tahun 2017
PENGARUH MOTIVASI EKSTRINSIK, DAN LINGKUNGAN KERJA FISIK TERHADAP KINERJA KARYAWAN DENGAN KEPUASAN KERJA KARYAWAN SEBAGAI VARIABEL INTERVENING Sulistyowati, Nofi; Akhmadi, Akhmadi; Lutfi, Lutfi
Jurnal Riset Bisnis dan Manajemen Tirtayasa Vol 1, No 2 (2017)
Publisher : Faculty of Economics and Business - Universitas Sultan Ageng Tirtaysa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48181/jrbmt.v1i2.3148

Abstract

Aims of this studi is to measure the relationship of Extrinsic Motivation, Physical Work Environment, Employee Job Satisfaction (as intervening variable) and Employee Performance. Structural Equation Modeling (SEM) analysis was used with tools or software SmartPLS. Structural Equation Modeling (SEM) analysis was used with tools or software using SmartPLS. Based on the results of the mediation effect that the VAF value of 0.854 is categorized as full mediation and the effect is positive, its means that Extrinsic Motivation had influence on Employee Performance throught Job Satisfaction. The results showed that Extrinsic Motivation has not been able to improve Employee Performance directly, but if Extrinsic Motivation of employees increased and able to influence Employee Satisfaction then indirectly improve Employee Performance. On the other hand, the results of the mediation calculation showed that the Physical Work Environment has not been able to improve Employee Performance directly, but if the Physical Work Environment increases and is able to influence Job Satisfaction Employee then indirectly improve Employee Performance. Its means that the improvement of Employee Performance must be through Job Satisfaction first. Theoretically, this model is a full mediation, where the relationship between Physical Work Environment directly to Employee Performance has no effect, but the relationship between Physical Work Environment to Job Satisfaction and from Job Satisfaction to Employee Performance is significant.
PENGARUH KOMPETENSI KARYAWAN DAN LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN MELALUI MOTIVASI KERJA SEBAGAI VARIABEL INTERVENING (Studi Pada PT. Krakatau Bandar Samudera) Basori, Miftahul Ainun Naim; Prahyawan, Wawan; Kamsin, Daenulhay
Jurnal Riset Bisnis dan Manajemen Tirtayasa Vol 1, No 2 (2017)
Publisher : Faculty of Economics and Business - Universitas Sultan Ageng Tirtaysa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48181/jrbmt.v1i2.3149

Abstract

Employee Performance PT. Krakatau Bandar Samudera in 2016 does not match the company target as stated in Work Plan and Corporate Budget (RKAP) year 2016. It can be caused by Employee Competency factor which still not yet reached the competency gap and Working Environment of company located in working area of port. The purpose of this study is to analyze the influence of Employee Competence and Work Environment on Employee Performance through work motivation as intervening variable. With the implementation of this research is expected to provide theoretical benefits for academics and practical for PT. Krakatau Bandar Samudera. This research method uses quantitative method by using deductive way of thinking, that is seeing pattern which is common to special. To achieve the expected research target, the researcher collected primary data with questionnaire technique of semantic differential to 83 respondents and data analysis technique with Partial Least Square (PLS) software. The result of the research shows that Employee Competence and Work Environment do not have an effect on Employee Performance directly but result show that there is influence after tested by intervening variable of Work Motivation.
PERAN SOCIAL CAPITAL DALAM MEMEDIASI PENGARUH SOCIAL MEDIA TERHADAP KNOWLEDGE TRANSFER DAN WORK PERFORMANCE Rahman, Dedy; Hartijasti, Yanki
Jurnal Riset Bisnis dan Manajemen Tirtayasa Vol 1, No 2 (2017)
Publisher : Faculty of Economics and Business - Universitas Sultan Ageng Tirtaysa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.48181/jrbmt.v1i2.3013

Abstract

Penelitian ini bertujuan untuk menguji peran social capital dalam memediasi pengaruh social media terhadap knowledge transfer dan work performance. Metode pengumpulan data menggunakan teknik convenience sampling, dan melibatkan 244 pegawai di Perum BULOG. Pengolahan data menggunakan metode SEM (Structural Equation Modeling) dengan bantuan program SmartPLS. Hasil dari penelitian ini membuktikan bahwa social capital berperan dalam memediasi pengaruh social media terhadap knowledge transfer dan work performance. Dimensi trust dan network ties dari social capital berperan signifikan memediasi pengaruh social media pada knowledge transfer, sedangkan dimensi shared vision tidak berperan memediasi pengaruh social media pada knowledge transfer dan hanya memediasi secara signifikan negatif pada work performance.

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