cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Bima Agus Setyawan
Contact Email
lppm@umn.ac.id
Phone
-
Journal Mail Official
ultimamanagement@umn.ac.id
Editorial Address
-
Location
Kota tangerang,
Banten
INDONESIA
Ultima Management : Jurnal Ilmu Manajemen
Published by Universitas Multimedia Nusantara
ISSN : 20854587     EISSN : 2549404X     DOI : -
Core Subject : Economy,
Economics, Econometrics & Finance
Ultima Management : Jurnal Ilmu Manajemen merupakan Jurnal Ilmu Manajemen yang menyajikan artikel-artikel penelitian ilmiah dalam bidang manajemen serta isu-isu teoritis dan praktis terkini. Kajian mencakup Manajemen Stratejik, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Keuangan, Kewirausahaan, Investasi, Technopreneurship dan topik-topik lain yang berkaitan dengan manajemen perusahaan. Jurnal Ultima Management diterbitkan oleh Program Studi Manajemen – Universitas Multimedia Nusantara (UMN) secara berkala setiap enam bulanan.
Arjuna Subject : -
Articles 11 Documents
 1   2 
Search results for , issue "Vol 17 No 1 (2025): Ultima Management : Jurnal Ilmu Manajemen" : 11 Documents clear
UNRAVELING CONSUMERS CONTINUANCE INTENTION TO USE ONLINE FOOD DELIVERY: MEDIATING ROLE OF TRUST Panggati, Ignatius Enda; Wandoko, Wanda; Handrimurtjahjo, Agustinus Dedy
ULTIMA Management Vol 17 No 1 (2025): Ultima Management : Jurnal Ilmu Manajemen
Publisher : Universitas Multimedia Nusantara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31937/manajemen.v17i1.4261

Abstract

Abstract-Online Food Delivery (OFD) services, as app-based food ordering platforms, have experienced a significant rise in popularity in recent years. Understanding customers’ intention to reuse OFD services and trust has become an increasingly important. This study aims to investigate the mediating role of customer trust in the relationships between information quality, visual design, and delivery experience, and customers’ intention to continue using OFD services. The population of this research consists of individuals who have used OFD services in Indonesia. A quantitative approach was employed, involving 651 valid respondents who were selected based on their experience with OFD platforms. The research model was analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM), and data processing was conducted using the SMART PLS software. The findings indicate that customer trust significantly mediates the relationships between information quality, visual design, and delivery experience with the intention to continue using OFD services, acting as a partial mediator. Furthermore, the study confirms that information quality, visual design, and delivery experience all have significant direct effects on customers’ intention to continue using OFD services. Theoretical implications of this study contribute to the enrichment of trust-related frameworks in digital service usage, particularly in the context of food delivery applications. From a managerial perspective, the results highlight the importance for OFD service providers to understand and strengthen the key antecedents of trust, in order to enhance customer retention and encourage sustained user engagement. These insights are valuable in designing effective strategies in the increasingly competitive OFD market. Keywords: Delivery Experience; Information Quality; Intention to Continue Using; Online Food Delivery Service; Trust

Page 2 of 2 | Total Record : 11

 1   2 

Filter by Year

2025 2025


Reset
Filter By Issues
All Issue Vol 17 No 1 (2025): Ultima Management : Jurnal Ilmu Manajemen Vol 16 No 2 (2024): Ultima Management : Jurnal Ilmu Manajemen Vol 16 No 1 (2024): Ultima Management : Jurnal Ilmu Manajemen Vol 15 No 2 (2023): Ultima Management : Jurnal Ilmu Manajemen Vol 15 No 1 (2023): Ultima Management : Jurnal Ilmu Manajemen Vol 14 No 2 (2022): Ultima Management : Jurnal Ilmu Manajemen Vol 14 No 1 (2022): Ultima Management : Jurnal Ilmu Manajemen Vol 13 No 2 (2021): Ultima Management : Jurnal Ilmu Manajemen Vol 13 No 1 (2021): Ultima Management : Jurnal Ilmu Manajemen Vol 12 No 2 (2020): Ultima Management : Jurnal Ilmu Manajemen Vol 12 No 1 (2020): Ultima Management : Jurnal Ilmu Manajemen Vol 11 No 2 (2019): Vol 11 No 2 (2019): Ultima Management : Jurnal Ilmu Manajemen Vol 11 No 1 (2019): Ultima Management : Jurnal Ilmu Manajemen Vol 10 No 2 (2018): Ultima Management : Jurnal Ilmu Manajemen Vol 10 No 1 (2018): Ultima Management : Jurnal Ilmu Manajemen Vol 9 No 2 (2017): Ultima Management : Jurnal Ilmu Manajemen Vol 9 No 1 (2017): Ultima Management : Jurnal Ilmu Manajemen Vol 8 No 2 (2016): ULTIMA MANAGEMENT Vol 7 No 1 (2015): ULTIMA MANAGEMENT Vol 3 No 1 (2011): ULTIMA MANAGEMENT Vol 2 No 1 (2010): ULTIMA MANAGEMENT Vol 1 No 1 (2009): ULTIMA MANAGEMENT More Issue