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MABIS: Manajemen dan Bisnis

mabis
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Published by Universitas Surabaya

ISSN : 14123789 EISSN : 24771783 DOI : http://dx.doi.org/10.24123

Core Subject : Economy, Social,

Economics, Econometrics & Finance Social Sciences

Manajemen & Bisnis (MABIS) is an open access journal with ISSN 1412-3789 and e-ISSN 2477-1783. The editorial board invites authors and experts to publish and share their ideas through scientific and empirical research in the field of Management and Business. The major objective of the publication is to improve theories, concepts, and practices in the field of management and business. The dissemination of research will enable young researchers, and practitioners to present and share their scientific empirical findings. We are going to be a bridge between theories and practices in management and business.

Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)

Articles 10 Documents

Search results for , issue "Vol 9, No 1 (2010): MARCH 2010" : 10 Documents clear

PENGARUH BRAND COMMUNITY INTEGRATION DAN KEPUASAN PADA LOYALITAS Hendro Setyono
Journal of Management and Business Vol 9, No 1 (2010): MARCH 2010
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

The main currents of thought that satisfaction becomes an important variable of customer loyalty need to be expanded and developed. Maintain customer loyalty by keeping only the satisfaction, according to some researchers is not enough. Marketers need to put consumers in a "complex web of connections" to generate loyalty. This complex network of relationships is called the "brand community integration." This research examines the influence of brand community integration and satisfaction on loyalty research conducted at two service centers which include a cafe and fitness center. Sampling using quotas are taken at each service center with 250 respondents. Respondents in each service are grouped into two groups of experienced and inexperienced groups. Data analysis conducted separately between the two services using structural equation modeling analysis (SEM) for data analysis shows that satisfaction at the cafe does not become a mediator between brand community integration and loyalty to the group which lacks of experience. On the other hand, the analysis of sample data in the fitness center shows that satisfaction becomes a mediator between brand community integration and loyalty to the group which lacks of experience.

RERANGKAINTEGRASI NILAIPELANGGAN DAN KINERJA MANAJEMEN HUBUNGAN PELANGGAN BERDASARKAN PERSEPSI PELANGGAN KORPORAT Ellen Dwi Cahya; Siti Rahayu; Ema Andajani
Journal of Management and Business Vol 9, No 1 (2010): MARCH 2010
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

This research focuses on the influence of the dimensions of customer value to the customer satisfaction, brand loyalty, and customer behavior-based Customer Relationship Management performance; the influence of customer satisfaction on brand loyalty and customer behavior-based Customer Relationship Management performance; the influence of brand loyalty to customer behavior-based Customer Relationship Management performance. Based on samples taken the corporate customer Hotel Roditha Banjarmasin, then this research shows that customers value that includes emotional value, functional value has a significant impact on customer satisfaction, brand loyalty, and customer behavior-based Customer Relationship Management performance, while the other dimensions of customer value customer perceived sacrifices have no significant impact on customer satisfaction, brand loyalty, but the impact on customer behavior-based Customer Relationship Management performance and social values have a significant impact on customer satisfaction and brand loyalty; customer satisfaction has a significant impact on brand loyalty and customer behavior-based Customer Relationship Management performance ; and brand loyalty has a significant impact on customer behavior-based Customer Relationship Management performance

EFFECT OF SERVANT LEADERSHIP BEHAVIOR ON WORK DESIGN: KNOWLEDGE CHARACTERISTICS ANALYSIS Indartono, Setyabudi
Journal of Management and Business Vol 9, No 1 (2010): MARCH 2010
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

This study investigates the complexities effect of servant leadership and Work Design of Morgeson’s. This study proposed hypotheses on each dimension of servant leadership behavior and each dimension of knowledge characteristics of work design. This Study collected data from 537 employees from various businesses in Indonesia and Taiwan. The Structural Equation modeling was used to investigate the model of fit. The multiple regressions were also used to test the effect of each servant leadership dimension to the dimensions of knowledge characteristics. This study found that empowerment of servant leadership behavior has an effect to all dimensions of knowledge characteristics, significantly. The service behavior of leader has also significant effect on skill variety of work design. Implication of the findings for organizations and suggestions for future research are discussed.

STUDI DESKRIPTIF MENGENAI ZONA TOLERANSI PENGGUNA KARTU SIM CARD Juliani Dyah Trisnawati; Ema Andajani; Budhiman Setyawan
Journal of Management and Business Vol 9, No 1 (2010): MARCH 2010
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

This study describes the tolerance zone for the assessment of service quality cellular phone card providers in the city of Surabaya. Variables which refer to the variables used in the variable service quality (SERVQUAL) Zeithaml, Parasuraman, and Berry (1990) which includes dimensions reliability, assurance, tangible, Empathy, and responsiveness. Furthermore, the analysis obtained questionnaires aimed to describe the MSS (Measure of Service Superiority), namely the gap between service perceptions and service desired, and MSA (Measure of Adequate Service) is the gap between service perceptions and service adequate, and the tolerance zone is the gap between desire service and adequate service. Moreover, tolerance zone is used to explore customer satisfaction to the individual transaction, or service Encounters, and customer satisfaction for services provided by mobile phone providers in the city of Surabaya as a whole.

PENGUJIAN PECKING ORDER HYPOTHESIS DAN MANAGERIAL HYPOTHESIS Go, Lisa Safira; Mudji Utami
Journal of Management and Business Vol 9, No 1 (2010): MARCH 2010
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

This research examines hypotesis that suitable with capital expenditure behavior of services industry in Indonesia. Pecking Order Theory argued that capital expenditure affected mainly from internal cash flow. However, managerial hypothesis argued that managerial ownership also affect capital expenditure amongst firms and on several cases the effect more keen that internal cash flow. The research uses 25 firms from Jakarta Stock Exchange from 2000-2005. The result showed lower managerial ownership will tend to increase the over-investment by managers, therefore the relationship between managerial ownership to capital expenditure. Meanwhile the research alos found a negative relationship between dividend to capital expenditure and align with Pecking Order Hypothesis.

THE EMPIRICAL STUDY ON THE DETERMINANTS OF MOSLEM CONSUMERS TO PURCHASE HALAL PRODUCTS Mahiah bt. Hj Said; Khairul Nizam bin Surbaini; Mohd Anuar bin Awang Idris
Journal of Management and Business Vol 9, No 1 (2010): MARCH 2010
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Nowadays, the issue of Halal has been debated and argued by so many parties and Moslem consumers in Malaysia have to select acceptable food products which contain many ingredients in varying quantities, including trace amounts of haram or questionable ingredients. Halal starts from the very beginning of food preparation process until the product reaches the consumer. Thus, it must be prepared, processed, manufactured and storage using equipment untainted by anything unclean (S. Shafie and O. Mohamad, 2002). The primary objective of this study is to identify the determinants of Halal perceived by the Moslem consumer in Malaysia and measuring the consumer perception on the Malaysia Halal certification. This study presents primary data collected by self-administered statements involving 385 responses from the Moslem respondents within concentration in Klang Valley and East Coast region of Malaysia. The factors are analyzed using factor analysis with varimax rotation, to cluster the criteria into several variables to determine the dimensions of Moslem consumers’ perception towards Halal food produce. The result shows that religiosity commitment is a significant determinant for Moslem consumer to purchase Halal products in Malaysia. We also found encouraging result that shopping orientation is among important factor by Muslim consumers in their buying behavior towards Halal products.

HUBUNGAN STRUKTUR MODAL DAN KINERJA KEUANGAN I Made Yogantara; Liliana Inggrit Wijaya
Journal of Management and Business Vol 9, No 1 (2010): MARCH 2010
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24123/jmb.v9i1.158

This study's aim is to test the relationship between capital structure and financial performance of the banking industry in Indonesian Stock Exchange. Institutional ownership, size, risk, market power, and organization structure were employed as control variable to test the affect of capital structure to the financial performance. Market average price of input, market average price of output, size, risk, and market power were employed as control variable to test the affect of financial performance to the capital structure. This study found that capital structure and it's quadrative form, institutional ownership, size, risk, market power, and organization structure simultaneously affect financial performance of the banking industry significantly. This study also found that financial performance and it’s quadrative form, market average price of input, market average price of output, size, risk, and market power simultaneously unaffect capital structure of the banking industry significantly.

ANAK SEBAGAI FUTURE MARKET: STUDl AUTOBIOGRAPHICAL MEMORY Eristia Lidia Paramita; John J.O.I. Ihalauw
Journal of Management and Business Vol 9, No 1 (2010): MARCH 2010
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Kids as future market are one of the potential markets. Besides, many factors may influence in the process to be the future market, such as, children’s internal and external environments. This study used one of the psychological concepts, autobiographical memory that focuses on the unforgettable memory in children in their late period (12-14 years). The aims of the study are to describe the use of autobiographical memory in children’s late period and contribute to the understanding of brand loyalty and brand switching, especially in toothpaste product. The research questions are (1) the condition of toothpaste usage in children’s late period; (2) the brands commonly used by the children’s late period; (3) the children’s late period autobiographical memory when they use those brands (4) the willingness to keep on using those brands; and (5) the tendencies to switch brands. Purposive sampling method is used. The sample size is 218 children age 12-14 years old in 2 private and state junior high school. The study used descriptive statistic analysis. The analysis shows that the autobiographical memory is one of the factors to make the children loyal to the brand. However, they also could switch the brand. In their early age, children age 12-14 years old do not have the freedom to purchase products, because their reference groups still have influence in their life. The study shows 71.1% of the sample commonly use Pepsodent, 15% Close Up, Ciptadent, Enzim and Antiplaque are in the third, fourth and fifth place. The product feature, product image, and product accessibility have impacts on the autobiographical memory due to the consumption of the toothpaste. Pepsodent is the most unforgettable toothpaste brand (70.64%), followed by Close Up (31.1%), Ciptadent (21.1%), and Formula (19.27%). The children’s late period are in grey area between loyal to the brand and switch to another brand.The results show several important concepts that are further used to formulate propositions and a model.

THE ROLES OF INTERPERSONAL RELATIONSHIP IN MANAGING BUSINESS RELATIONSHIP IN A HIGH-RISK AND UNCERTAIN MARKET Sulhaini Saadi
Journal of Management and Business Vol 9, No 1 (2010): MARCH 2010
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

This paper aims to explore the roles of interpersonal relationship in managing business relationship in a high-risk and uncertain market. Exporting to a high-risk and uncertain market can lead to a greater possibility of problems occurring; such problems include: not receiving payment due to poor local banking systems; issues with tenders due to political uncertainty, and other problems. Managing business relationships in such markets can be more complex and difficult, exporters have to find ways to overcome the problems. The study followed the traditions of inductive logic and used a qualitative approach by exploring experiences of a small number case of British firms exporting to the Indonesian market. Data was analysed following the procedure of General Inductive Approach (GIA). The finding suggests that interpersonal relationships have greater roles as communication channels, the key mechanism to solve problems and to strengthen interpersonal and organisational trust to reduce perception of risk and uncertainty associated with the market and the business relationship.

ARE THERE DIFFERENCES IN WILLINGNESS TO PAY AMONG VISITORS AND NON-VISITORS OF TAMAN NEGARA NATIONAL PARK? Zaiton Samdin; Khairil Wahidin Awang
Journal of Management and Business Vol 9, No 1 (2010): MARCH 2010
Publisher : Department of Management - Faculty of Business and Economics. Universitas Surabaya.

Approaches such as the Contingent Valuation Method (CVM) have helped to assign dollar values to non-use values for non-market goods which, unlike other products, are not traded in the market. This study attempts to put a value on the above non-market values. This study used the CVM, with Willingness to Pay (WTP) as the elicitation method to measure the non-use value among visitors and non-visitors of Taman Negara National Park (TNNP). This study also will answer questions; are there any differences in the WTP of various market segments, based on nationality, gender, age, education and income among visitors and non-visitors? This study found that there was a different between visitors and non-visitors willingness to pay. It also found that visitors and non-visitors market segments such as nationality,, income etc. are differed. Thus, information found in this study can be a fundamental source for park management in directing park pricing policy towards an efficient system. Although using WTP for this economic valuation cannot provide exact answers on the valuation of these natural resources, it can still provide a guideline on pricing strategy and give extra information for park management decisions, especially about park pricing. Thus, better decision-making processes can be practised if monetary values can be placed on these non-market goods.

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name
Erna Andajani

Contact Email
ernajani@staff.ubaya.ac.id

Phone
+62312981139

Journal Mail Official
editor@journalmabis.org

Editorial Address
Raya Kalirungkut, Surabaya 60293

Location
Kota surabaya,

Jawa timur

INDONESIA

Abstract

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Home Page

OAI Link

Editorial Team

Contact

Reviewer

Google Scholar

Contact Name Erna Andajani

Contact Email ernajani@staff.ubaya.ac.id

Phone +62312981139

Journal Mail Official editor@journalmabis.org

Editorial Address Raya Kalirungkut, Surabaya 60293

Location Kota surabaya, Jawa timur INDONESIA

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Contact Name
Erna Andajani

Contact Email
ernajani@staff.ubaya.ac.id

Phone
+62312981139

Journal Mail Official
editor@journalmabis.org

Editorial Address
Raya Kalirungkut, Surabaya 60293

Location
Kota surabaya,

Jawa timur

INDONESIA