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Jurnal Maps (Manajemen Perbankan Syariah)
Published by Sekolah Tinggi Ilmu Perbankan Syariah Al-Ma'soem
ISSN : 25973665     EISSN : 26852837     DOI : https://dx.doi.org/10.32483
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Maps (Manajemen Perbankan Syariah) merupakan jurnal keilmuan yang diterbitkan oleh jurusan perbankan syariah STIBANKS Al Ma'soem Bandung. Jurnal ini merupakan wadah publikasi karya ilmial berupa tulisan akademisi, peneliti dan praktisi tentang penelitian murni dan terapan pada bidang Manajemen, Perbankan Syariah, Akuntansi Syariah dan Ekonomi Syariah. Maps terbit dua kali dalam setahun yakni bulan maret dan september.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 5 Documents
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Search results for , issue "Vol 1, No 2 (2018)" : 5 Documents clear
PENGARUH KUALITAS PELAYANAN TELLER TERHADAP LOYALITAS NASABAH TABUNGAN IB HASANAH DI BNI SYARIAH KANTOR KAS JATINANGOR Sari, Anisa Wulan; Nur’aeni, Nur’aeni
Jurnal Maps (Manajemen Perbankan Syariah) Vol 1, No 2 (2018)
Publisher : Universitas Ma'soem

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (591.101 KB) | DOI: 10.32483/maps.v1i2.6

Abstract

The purpose of this research is to know whether there is influence of teller service quality on customer loyalty of iB hasanah savings in BNI Syariah Jatinangor Cash Office. The research used descriptive method with quantitative approach. The main source of research is questionnaires distributed to 46 respondents. Data is processed with the help of IBM SPSS Statistic 23.The result of research shows that the correlation level of influence of teller service quality on customer loyalty of iB hasanah saving account is 0,326 and is in low category. The result of the calculation of Test Z, known that Zhitung> Ztabel or 2.184> 1.64. This means that H0 is rejected and H1 is accepted, meaning there is influence between teller service quality to customer loyalty saving iB hasanah in BNI Syariah Jatinangor Cash Office. The coefficient of determination obtained is 0.106 or 10.6%, it means that in general the quality of service contributes influence of 10.6% to customer loyalty. While the rest as much as 89.4% influenced by other factors such as promotion mix, price and so forth.This research reveals that customers expect not to wait long to get teller service so it is suggested if under certain conditions (crowded atmosphere) teller more than one person. There is further research to know other factors that influence customer loyalty besides quality of service of teller like promotion mix, price and others in order to know other factor which more influence customer loyalty.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN DI DINAMIKA MOTOR TASIKMALAYA Sudiarti, Sri
Jurnal Maps (Manajemen Perbankan Syariah) Vol 1, No 2 (2018)
Publisher : STIBANKS Al Ma'soem Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (0.272 KB) | DOI: 10.32483/maps.v1i2.7

Abstract

The purpose of this research is to know and analyze about the influence of Service Quality to Consumer Satisfaction in DinamikaMotorTasikmalaya.The type of research used is Verifier Verifikatif. The research method used in this research is survey method, while data collection technique is done through questioner and interview. Respondents are taken as many as 100 respondents viewed from the number of population (consumers) who come per day. The analysis tool used is simple regression analysis and t test.The results showed that the Quality of Service in Dinamika Motor Tasikmalaya good, as well as customer satisfaction Tasikmalaya Motor Dinamika including good. Service quality positively affects customer satisfaction in Dinamika Motor Tasikmalaya.
PENGARUH IKLIM ORGANISASI TERHADAP KINERJA KARYAWAN DI PT. PINDAD PERSERO BANDUNG Baizani, Ayu Hajari; Sari, Zufita
Jurnal Maps (Manajemen Perbankan Syariah) Vol 1, No 2 (2018)
Publisher : STIBANKS Al Ma'soem Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (0.272 KB) | DOI: 10.32483/maps.v1i2.8

Abstract

This study aims to determine the effect of organizational climate on employee performance at PT. PINDAD Persero Bandung. This research is quantitative research. The analysis technique used was Pearson correlation analysis and simple linear regression analysis with 5% significant level. The results of research show that: (1). There is a positive and significant influence between organizational climate on employee performance in PT. PINDAD Persero Bandung. (2) The contribution value of organizational climate influence on employee performance is 32,7% while the rest equal to 67,3% influenced by other factor not observed.
DETERMINAN PENENTU PERTUMBUHAN DANA PIHAK KETIGA PERBANKAN SYARIAH DI INDONESIA Setiawan, Setiawan
Jurnal Maps (Manajemen Perbankan Syariah) Vol 1, No 2 (2018)
Publisher : STIBANKS Al Ma'soem Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (0.272 KB) | DOI: 10.32483/maps.v1i2.4

Abstract

Islamic banking has continued weakening of growth in Depositor Funds gathers. The lowest growth occurred in the year 2015 which growth reached 6.11%. The purpose of this research was to find out what internal factors that can affect the growth of Depositor Funds of Islamic banking in Indonesia. Internal factors that supposedly influential include: Operating Espenses to Operating Revenue (BOPO), Training Costs, Promotion Cost, Financing to Deposit Ratio (FDR), the number of office network, and Non-Performing Financing (NPF). This research hypothesis testing using the analysis with the model of Structural Equation Models (SEM). The analysis used Partial Least Square (PLS), so it can be known how much of the independent variables are observed with influential factors hypothesized. The research found that the latent variable Internal factors influence on Depositor Funds. The variable encompasses Internal factors explaining the Depositor Funds amounting to 15.6%, the rest is explained by other variables that are not included in this research model.
PENGARUH BAURAN PROMOSI TERHADAP KEPUTUSAN MENGAMBIL PRODUK DEPOSITO DI BRI SYARIAH KCP TANJUNGSARI Lusyyani, Nurbaethi Nanda; Rapida, Ida
Jurnal Maps (Manajemen Perbankan Syariah) Vol 1, No 2 (2018)
Publisher : STIBANKS Al Ma'soem Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (0.272 KB) | DOI: 10.32483/maps.v1i2.5

Abstract

This research is conducted to know how big influence of promotion mix to decision to take deposit product at BRI Syariah KCP Tanjungsari. The method used in this research is quantitative descriptive method. Primary data was obtained through questionnaires distributed to 30 respondents. Data is processed with the help of IBM SPSS Statistic 23.The results showed that the promotion mix influenced the decision of depositors by 0.345 and was in the low category. Results from the calculation of Test Z is known that Z arithmetic> Z table or 1.828> 1.64. This means H0 is rejected and H1 accepted. This means that there is influence of promotion mix to decision depositors at BRI Syariah KCP Tanjungsari. The value of determination coefficient obtained by 0.119 or 11.9%, it means that in general the promotion mix contributes 11.9% to the decision of depositors. While the rest of 88.1% influenced by other factors. Other factors can be from price, location, service quality and so on.This research reveals that depositors expect that BRI Syariah can promote more and more attractive deposit products such as in advertisements conducted on TV and radio that are often seen and heard by the public. Later in the voucher and souvenir gift can be given fairly to each depositors regardless of the amount of funds saved although in the form of different rewards as well as further research on other factors that further influence the decisions of depositors such as price, location, service quality and etc.

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