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Muhammad Sidik
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Jurnal Teknologi Informasi dan Komunikasi
Published by Sekolah Tinggi Manajemen Informatika dan Komputer Provisi Semarang
ISSN : 20870868     EISSN : 25989707     DOI : https://doi.org/10.51903/jtikp.v13i1
Core Subject : Science, Education, Engineering,
Computer Science & IT Education Electrical & Electronics Engineering Engineering Mechanical Engineering
JTIK :Jurnal Teknologi Informasi dan Komunikasi merupakan Jurnal yang diterbitkan oleh LP2M Sekolah Tinggi Manajemen Informatika dan Komputer Provisi Semarang. Jurnal ini terbit 2 kali dalam setahun yaitu pada bulan April dan September. Misi dari Jurnal JTIK adalah untuk menyebarluaskan, mengembangkan dan menfasilitasi hasil penelitian inter-disiplin di bidang Teknologi Informasi dan Komunikasi, sistem komputer, informatika dan komunikasi sebagai media bagi para dosen, guru, peneliti dan para praktisi dalam bidang Teknologi Informasi dan Komunikasi, sistem komputer, informatika dan komunikasidari seluruh Indonesia, dalam melakukan pertukaran informasi tentang hasil-hasil penelitian terbaru yang telah dilakukan.
Arjuna Subject : Ilmu Komputer (semua kategori) - Jaringan Komputer dan Komunikasi
Articles 21 Documents
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Search results for , issue "Vol. 15 No. 2 (2024): September" : 21 Documents clear
PEMANFAATAN CHATBOT UNTUK MENINGKATKAN LAYANAN INFORMASI PUBLIK DI INSTANSI PEMERINTAH TINGKAT KECAMATAN Huda, Miftahul; Kusumaningrum, Ayu Miranti; Aninditiyah, Galuh
JURNAL TEKNOLOGI INFORMASI DAN KOMUNIKASI Vol. 15 No. 2 (2024): September
Publisher : UNIVERSITAS STEKOM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51903/jtikp.v15i2.1170

Abstract

In recent years, local governments have increasingly sought digital solutions to improve the accessibility and efficiency of public services. However, many sub-district offices in Indonesia still rely heavily on manual service processes, which limit access to administrative information outside of office hours. This study aims to design and implement a web-based chatbot system to address information service challenges at the sub-district level. Using a descriptive-engineering approach, the system was developed following the waterfall model and evaluated through simulated user interactions. The chatbot was tested with 20 frequently asked questions related to key administrative services, including ID card (KTP), family card (KK), and domicile letters. The results show that the chatbot successfully answered 16 out of 20 questions (80%) with an average response time of 1.7 seconds. Most failures occurred due to variations in question phrasing not recognized by the system. This research demonstrates that chatbots can enhance basic information delivery in low-resource government settings. The findings contribute to the growing body of knowledge on digital public service transformation and provide a replicable model for implementing low-cost, scalable chatbot solutions in other local administrative contexts.

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