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Annals of Management and Organization Research
Published by Goodwood Publishing
ISSN : -     EISSN : 26857715     DOI : 10.35912/amor
Core Subject : Economy,
Economics, Econometrics & Finance
The Annals of Management and Organization Research (AMOR) is an international, peer-reviewed, and scholarly journal that publishes high-quality research articles covering qualitative and quantitative research discussing interesting and contemporary topics on all areas of management and organization sciences. AMOR is aimed at providing academic media for researchers, academicians and practitioners to express their innovative ideas in developing theories and practice of management and organization. The scopes of the journal include, but are not limited to, the following fields: - Management education, particularly experiential education - Organizational behavior - Business strategy and policy - Organisational theory - Human resource management - Business Management - Financial Management - Leadership - Marketing Management - Risk Management - Supply Chain Management - Strategic Management - Organizational Learning - Organizational Culture - Corporate Governance - Reward Management - Educational Management
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 210 Documents
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Gender inequities in global health: Insights from Ghana’s National Health Insurance Scheme Bans-Akutey, Anita
Annals of Management and Organization Research Vol. 7 No. 1 (2025): August
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i1.3419

Abstract

Purpose: This systematic review examines gender inequities in global health and critically analyzes how these inequities manifest within Ghana’s National Health Insurance Scheme (NHIS), drawing on the Gender and Development (GAD) theoretical framework. Methodology/approach: This study followed PRISMA 2020 guidelines, for systematic reviews to select thirty-seven articles from major databases. Thematic synthesis was applied to identify recurring patterns. Results/findings: Findings showed that globally, gender inequities in health systems were linked to women’s economic dependency, sociocultural norms, and limited decision-making autonomy. Within Ghana’s NHIS, these inequities manifested through lower enrollment and renewal rates among women, affordability challenges for informal sector workers, and barriers tied to cultural norms that restrict autonomy in healthcare utilization. While maternal health exemptions improved access, they were insufficient to address deeper structural inequalities. Conclusion: This study concludes that Ghana’s NHIS, though designed to promote universal coverage, often replicate broader gender inequities unless deliberate structural reforms are integrated. Limitations: The focus on Ghana as a case, while illustrative, also limits the transferability of findings to other national health systems with differing socio-cultural and policy contexts. Contribution: This review advances scholarship by applying the GAD framework to emphasize the structural and relational barriers that must be addressed for truly gender-responsive health policy.
Risk-taking decision on sales performance of Micro-small businesses in Douala's V Forji, Efeutlancha Angelus; Aloysius, Njong Mom; Felix, Nkiendem
Annals of Management and Organization Research Vol. 7 No. 2 (2025): November
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i2.2358

Abstract

Purpose: This research aimed to investigate the effect of risk-taking on the sales performance of micro and small enterprises in Douala V, Cameroon. Research Methodology: This study employed a quantitative research design, utilising a questionnaire as the primary data collection instrument. A sample of 385 MSEs who participated in the study , and the sample size was selected using simple random sampling techniques. The collected data were  analysed using the ordinary least squares technique (OLS) with the help of STATA 17. Results: The finding reveals a positive and significant effect between risk-taking and sales performance in micro and small-sized enterprises in Douala V, Cameroon Age of the entrepreneur and Longevity of business were found to significantly affect sales performance. Conclusions: The study highlights the benefits of taking risks for sales performance MSE and the significance of providing younger entrepreneurs with specialized support. Limitations: The study is limited to micro and small-sized enterprises in Douala's five municipality, thus making the generation of results difficult. Contribution: The study provides insightful policy implications for micro and small-sized enterprises operating with limited resource capacity, The policy will be useful to newly created NGOs and Government Stakeholders.
The Impact of Leadership on Organizational Development – Evidence from Fashion Maker Ltd. Saha, Gopal Chandra; Roy, Aditi; Akber , S.M.
Annals of Management and Organization Research Vol. 7 No. 2 (2025): November
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i2.2364

Abstract

Purpose: This study explores and analyzes the various leadership traits within the context of contemporary management practices to develop the organization; focusing on ‘Fashion Maker Ltd.’ by analyzing and applying the theoretical insights of a real-world case study. Research Methodology: Various leadership philosophies and their implications for business firms have been studied through literature review and one case study on ‘Fashion Maker Ltd. Has been focused to get the practical insights of leadership practices. A structured questionnaire with open-ended and close-ended questions, 100 employees from Fashion Maker Ltd were surveyed through random sampling techniques to ensure the equal chance of participating opportunities. Results: In this study, several important traits for effective leadership, including emotional intelligence, integrity and communication skills have been found more highlighted to positively correlated with higher levels of employee satisfaction and perceived organizational success. Limitations: Limited sample size of 100 employees from a single company may not fully represent the broader population. Contribution: This study will provide the valuable insights into the specific traits that contribute on organizational success through effective leadership. Novelty: Combining a theoretical review with a case study provides a unique perspective on letting know the leadership theories application in real world scenario.
The effect of service quality and shariah compliance on customer loyalty by mediating customer satisfaction Romadhoni, Buyung; Amin, Asbi; Arnida, Arnida
Annals of Management and Organization Research Vol. 7 No. 2 (2025): November
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i2.2538

Abstract

Purpose: This research to examine the influence of Service Quality and Shariah Compliance on Customer Loyalty; Service Quality and Shariah Compliance influence customer satisfaction; Customer Loyalty influences Customer Satisfaction; Service Quality and Shariah Compliance towards Customer Loyalty by mediating customer satisfaction. Methodology/approach: This study uses a quantitative descriptive research. Taken from clients of PT Bank Syariah Indonesia KCP Makassar Panakukang with a test estimate of 150 respondents. Results: Service quality, Shariah Compliance and customer satisfaction has a positive effect on customer loyalty; service quality and Shariah Compliance has a positive effect on customer satisfaction; service quality has a positive effect but Shariah Compliance has not effect on customer loyalty through customer satisfaction. Conclusion: Of the seven hypotheses found, six were accepted but one hypothesis was rejected. Limitations: A survey of 150 clients at one branch, which restricts the generalizability of the findings to all customers of PT Bank Syariah Indonesia in Makassar. Contribution: It is hoped that the results of this research can provide information on marketing strategies in sharia practice, especially in improving service quality, sharia compliance, customer satisfaction in increasing customer loyalty.
Identifying and prioritizing the advantages of implementing blockchain technology in public-private enterprises Forozandeh, Mohammad
Annals of Management and Organization Research Vol. 7 No. 2 (2025): November
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i2.2621

Abstract

Purpose: Identifying and prioritizing the benefits of implementing blockchain technology in public-private enterprises. Research Methodology: A comprehensive literature review on this topic revealed a variety of benefits associated with the implementation of blockchain technology. These identified benefits were then presented to experts for prioritization through the use of the DEMATEL questionnaire, leading to the development of the DANP decision matrix. Results: The benefits were systematically ranked, resulting in the prioritization of tracking, security, and sustainability. Regarding the importance of the identified benefits, the experts ranked "Improving the Quantity and Quality of Services" as the most important and highest-priority benefit of implementing blockchain technology. Conclusions: Implementing blockchain technology has many important benefits for public-private companies. Limitations: Due to the research timeframe and limited interactions, only a few organizations and a medium number of personnel were examined. Contribution: Recommendations are provided for the effective application of blockchain technology to managers of public-private enterprises. This research offers valuable insights into the key benefits and priorities for implementing blockchain technology in state-owned companies. These findings can inform strategic decision-making and guide the effective adoption of this transformative technology.
UTAUT model: Intent to use Mangusada app with technophobia as moderator Novitasari, I Gusti Ayu; Widayani, Ni Luh Ulansari Manikan
Annals of Management and Organization Research Vol. 7 No. 2 (2025): November
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i2.2660

Abstract

Purpose: This study employs the Unified Theory of Acceptance and Use of Technology (UTAUT) model to examine the utilization of the Mangusada Mobile Application within the context of technophobia. It aims to analyze how performance expectancy, effort expectancy, facilitating conditions, habit, and trust influence behavioral intention and use behavior of the application. Methodology: The study involved 145 users of the Mangusada Mobile Application. Data were analyzed using the P artial Least Squares Structural Equation Modeling (PLS-SEM) technique with SmartPLS version 4.0. Results: Findings reveal that performance expectancy, effort expectancy, facilitating conditions, habit, and trust significantly and positively affect behavioral intention and use behavior. However, technophobia does not significantly moderate the relationships between performance expectancy, effort expectancy, and facilitating conditions with behavioral intention. Conclusion: The results indicate that users’ behavioral intention and usage of Mangusada Mobile are primarily driven by perceived performance, ease of use, available support, habitual engagement, and trust. Fear of technology does not appear to be a major deterrent. Limitations: The study is limited by its relatively small sample size, single research location, and the exclusive use of technophobia as a moderating variable. Future research should incorporate larger and more diverse samples and consider additional moderating factors such as digital literacy and perceived risk. Contribution: This study contributes to the UTAUT literature by integrating technophobia as a moderating factor and providing insights into technology acceptance in healthcare mobile applications.
Unraveling communication effects on small-scale vendors’ businesses in Kigali’s Ejoheza Modern Market Manirakiza, Jean Baptiste; Majariwa, David; Ocan, Johnson
Annals of Management and Organization Research Vol. 7 No. 2 (2025): November
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i2.2691

Abstract

Purpose: The research aimed to understand how small-scale vendors exchange with their customers from various linguistic backgrounds. It particularly sought to explore how language proficiency influences business interactions and customer satisfaction in the Ejoheza Modern Market, Kigali. Methods: Using a qualitative approach, the study investigated the language preferences and communication practices of small-scale vendors. Data were collected through direct observation and interviews with selected vendors to identify the main languages used in daily transactions and coping mechanisms adopted when facing language barriers. Results: The findings revealed that all vendors can easily speak Kinyarwanda, but only a few of them can communicate in English and French. This limitation affects their interaction with non-Kinyarwanda-speaking customers, often leading to communication breakdowns. To address this challenge, vendors rely on translation applications on their phones or seek assistance from interpreters to facilitate exchanges. Conclusion: The study concludes that language proficiency significantly influences vendors’ ability to attract and serve diverse customers, which in turn affects sales and market inclusivity. Limitations: The study was limited to Ejoheza Modern Market and did not include other markets in Kigali, which restricts the generalization of the findings. Contribution: This study highlights the critical role of language skills in enhancing small-scale vendors’ business success. It recommends establishing affordable language training programs to empower vendors, improve customer relations, and promote inclusive economic growth in Rwanda’s urban markets.
Unveiling the impact of green innovation on organizational performance: An empirical study on FMCG sector in Bangladesh Das, Ashik; Alam, Md. Shahbub; Hawlader, Md. Rasel
Annals of Management and Organization Research Vol. 7 No. 2 (2025): November
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v7i2.3241

Abstract

Purpose: This study aims to examine how green innovation affects organizational performance in Bangladesh's fast-moving consumer goods (FMCG) industry. It explores the effects of green product innovation (GPDI) and green process innovation (GPCI) on the financial and non-financial performance of the organizations. Methodology/approach: A quantitative research design was adopted, using a structured questionnaire to collect data from 151 employees working in FMCG companies in Dhaka. Data were analyzed using SPSS through descriptive statistic, reliability analysis, correlation analysis and multiple regression analysis. Results/findings: Multiple regression analysis revealed that both types of green innovation had significant positive relationships with organizational performance metrics. GPDI was found to positively impact financial and non-financial performance. Similarly, GPCI has positive effects on financial and non-financial performance. Conclusion: The study concludes that implementing green innovation strategies is crucial for achieving sustainable competitive advantage in the FMCG sector. Integrating environmental practices in product design and production processes enhances both economic and social dimensions of organizational success. Limitations: The study is limited to only FMCG sector in Bangladesh and also include two dimensions such as green – product and process – innovations. Moreover, it relies solely on quantitative methods, rather than qualitative investigation. Contribution: This study contributes to the existing body of knowledge by empirically validating the Resource-Based View (RBV) theory in explaining how green product and process innovations enhance both financial and non-financial organizational performance. It provides valuable insights for policymakers to integrate eco-friendly strategies that promote long-term organizational resilience in the FMCG sector of Bangladesh.
Addressing Barriers to entry into international trade by SMEs in Zimbabwe Mashizha, Margaret; Gumbo, Lillian; Chimwe, Eusebia
Annals of Management and Organization Research Vol. 4 No. 4 (2023): May
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v4i4.1563

Abstract

Purpose: The study sought to establish strategies to address barriers to entry into international trade by SMEs in Harare.  It was triggered by the need to increase the participation of Zimbabwean SMEs in foreign markets. Research methodology: The research study adopted an explanatory approach using a survey strategy and data was collected from 322 registered SMEs in Harare using questionnaires. Data was analysed using SPSS 27 to calculate descriptive and inferential statistics and Chi-square tests, correlation, and regression analyses were used to address the research questions. Results: Barriers to entry into international trade identified were a lack of managerial expertise and entrepreneurial skills and low advertising levels. The study recommends that SMEs increase the number of skilled personnel and develop SME management. SME management should also increase market knowledge and promote innovation to allow for SMEs to participate meaningfully in international trade. Limitation: The study was limited to SMEs operating in Harare only. It was quantitative and explanatory. Contribution: The study makes a significant contribution to the existing body of knowledge by bringing to the fore strategies that could enhance the international participation of SMEs, which are the backbone of economic growth in Zimbabwe.
Evaluation chain management model with emphasis on intellectual capital using blockchain technology Zahedi, Mohammad Reza; Piri, Morteza
Annals of Management and Organization Research Vol. 4 No. 4 (2023): May
Publisher : goodwood publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/amor.v4i4.1616

Abstract

Purpose: The main purpose of this paper is the evaluation of the chain management model with an emphasis on intellectual capital in knowledge-based organizations using blockchain technology. Research methodology: First, by reviewing previous studies and researches, the framework for readiness to accept blockchain was extracted. Then, the different areas of the value chain of knowledge-based organizations were identified. Then, a questionnaire for pairwise comparisons was distributed using a hierarchical approach. Finally, the TOPSIS questionnaire was distributed to rank the 5 identified areas of activity in the value chain and knowledge management of knowledge-based organizations. Semi-structured interviews with the organization's experts have been used to explain the promising methods in the organization further to improve the efficiency of blockchain acceptance and meaningful research orientations for researchers. Results: These findings include the undiscovered potential of knowledge sharing and collaboration networks, the expected evolutionary stages of the Internet of Things, and eliminating intermediaries that lead to new business models such as token building and short-term rather than long-term relationships. Obstacles include staffing problems, legal uncertainty, loss of infrastructure and standardization, and unclear governance structures. Improving smart contract security and interoperability between private and public protocols will further expand technolog Contribution: The application of blockchain technology in the field of knowledge and intellectual capital management, due to the promotion of key indicators such as improving security in the context of non-forgery, unchangeable information, tracking, decentralization, and transparency, leads to the application of this technology in knowledge and intellectual capital management.

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