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International Journal of Organizational Business Excellence (IJOBEX)
Published by Universitas Bina Nusantara
ISSN : 26228793     EISSN : 2621654X     DOI : https://doi.org/10.21512/ijobex.v3i2.7122
Core Subject : Economy, Science,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance
The scope of this journal includes, but not limited to: 1. Leadership for performance excellence 2. Strategic Planning for performance excellence 3. Customer and market focus for performance excellence 4. Information, measurement, knowledge management, and information technology for performance excellence 5. Human Resource for performance excellence 6. Operational Focus for performance excellence 7. Communication for performance excellence 8. Performance measures and metrics in business management 9. Methodologies and tools for performance measurement 10. Benchmarking business performance 11. Business excellence in various functional areas 12. Best practices in business management 13. World class business and operational strategies and techniques 14. Alignment between different levels of strategies 15. Understanding the customer requirements 16. Process design management 17. Knowledge management for improved performance 18. Systems approach for determining the best practices 19. Six-Sigma, QFD, Taguchi methods and TQM 20. Data warehousing and data mining in business excellence 21. Measuring performance in creative industries 22. Best practices in creative economy and industries All of the topics above are considered to have essential involvement in developing organizational performance excellence.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 5 Documents
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Search results for , issue "Vol. 2 No. 2 (2019): December 2019" : 5 Documents clear
ENTREPRENEURSHIP EDUCATIONS OF PRISON INMATESIN NIGERIA: EFFECTS ON SKILLS ACQUISITION FOR SELF RELIANCE Ime Robson Nseobot; Anietie Imo Effiong
International Journal of Organizational Business Excellence Vol. 2 No. 2 (2019): December 2019
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/ijobex.v2i2.7134

Abstract

The study examined the entrepreneurship educations of prison inmates’ in Nigeria: effects on skills acquisition for self reliance. The research design for this study is an Expost Facto design. The population of the study is put at 5629 according to records of the Nigerian Prisons Service, Akwa Ibom State. Simple random sampling technique was used to select 303 respondents out of the population.From the findings of the study, it was revealed that relationship between entrepreneurship educations and skills acquisition for self-reliance among Prison Inmates in Akwa Ibom Statehave a proportional effect on their skills acquisitions. Thesewill become a source of their livelihood after completing their jail terms, foster quickly integration into the labour market and the society and reduced stigmatization of getting a job or enrolling in apprenticeship. It isrecommended that the management of prisons establishments in Akwa Ibom State should give more time and resources to the prisons entrepreneurship education which contribute more to inmates’entrepreneurial skills acquisition.
EFFECT OF WORK ENVIRONMENT AND EMPLOYEE ENGAGEMENT ON JOB PERFORMANCE OF PUBLIC RELATION STAFF IN LUXURY HOTELS IN JAKARTA Yohanes Totok Suyoto; Yosaphat Danis Murtiharso
International Journal of Organizational Business Excellence Vol. 2 No. 2 (2019): December 2019
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/ijobex.v2i2.7135

Abstract

The aim of this study is to examine the relationship between working environment and employee engagement toward job performance of the employees of public relation (PR) staff in five-star hotels in province of Jakarta, Indonesia. From a preliminary survey of 100 customers to measure customers' perceptions of the performance indicatedthat 34% of respondents rated the performance of those employees in the is still poor and needs to be improved. This research using structural equation modeling as an analysis tools. Observed variables are work environment (6 indicators) and employee engagement (34 indicators) as exogeneous variable and job performance (15 indicators) as endogenous variable. The structural model analysis that measure the effect of work environment on job performanceshowedt value and regression coefficient are 4.78 and 0.64 respectively. Analysis result of the effect of employee engagement on job performance, obtained t value and regression coefficient are 5.39 and 0.75 respectively. The R² value of 0.565 shows how work environment and employee engagement can play a positive and significant role together to improve job performance of PR staff of five stars hotelsin province of Jakarta, Indonesia.
AWARENESS OF SMALL AND MEDIUM ENTERPRISES ON COMPETITION ACT 2010 AND MALAYSIAN COMPETITION COMMISSION Hasnah Haron; Ishak Ismail; Yuvaraj Ganesan; Idris Gautama So
International Journal of Organizational Business Excellence Vol. 2 No. 2 (2019): December 2019
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/ijobex.v2i2.7136

Abstract

The objectives of this research are to examine the awareness level of Small and Medium Enterprise (SMEs) and their knowledge of the CA2010 and of the role of MyCC. In addition, further analysis the level of awareness of SMEs by state, market structures and sectors and also compared with baseline study which conducted in year 2013. A total of 154 respondents involved in this study and the results show that increased in SMEs awareness and knowledge about the MyCC and CA2010. The results showed most of states were aware of the existence of MyCC and CA2010. Meanwhile, in term of market structures, the export-oriented businesses have higher level of awareness of compared than the domestic-driven businesses. The study will benefit the relevant authority to strategies the activities plan to enhance to their service quality and knowledge about the competition act.
EXPLORING ENABLERS, BARRIERS AND OPPORTUNITIES TO DIGITAL SUPPLY CHAIN MANAGEMENT IN VIETNAMESE MANUFACTURING SMES Nguyen Phuc Khanh Linh; Vikas Kumar; Ximing Ruan
International Journal of Organizational Business Excellence Vol. 2 No. 2 (2019): December 2019
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/ijobex.v2i2.7138

Abstract

This paper examines the enablers, barriers and opportunities of digital supply chain management (DSCM) in manufacturing Small and Medium-sized Enterprises (SMEs) in Vietnam fromexpert’s perspective. The study is a foundational effort to contribute to the establishment of new digital management era in many emerging economies. Applying a systematic literature review (SLR) of relevant studies and a qualitative data methodology this research also aims to explore the factors affecting technology adoption in supplychain management from managerial perspective of Vietnamese manufacturing SMEs. Findings of the research reveal that the enablers and barriers are classified into four main dimensions which are Organisational, Technological, Strategic and Legal –Ethical issues. In addition, our findings also reveal that external factors deeply influence the adoption intention in Vietnamese manufacturing SMEs. The development of digital SCM could be different in each case according to companies’ characteristics and business environment. Our study therefore adds to the limited research in the domain of digital technology adoption in SMEs in developing country context.
EXPLORING QUALITY DETERMINANTS IN AIRLINE SERVICES: A STUDY OF CUSTOMER EXPERIENCE IN VIETNAM Y Nha Ngoc Hoang; Vikas Kumar; Marlene Amorim
International Journal of Organizational Business Excellence Vol. 2 No. 2 (2019): December 2019
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/ijobex.v2i2.7139

Abstract

The increasing prices of oil, rank as one of the main threats to airlines. Generally, all airlines will adjust their prices to deal with oil price variations, and this often impacts customer service satisfaction. However, there tends to be gapin research exploring the relationship between the changing oil prices and its impact on customer satisfaction in the airline sector. This research gap widens particularly in the context of an airline operating in the developing country context. This study therefore explores the relationship between oil prices, perceived service quality, customer loyalty and customer satisfaction for a Vietnamese airline. The study reports the findings from a survey of 235 passengers of Vietnam airlines and explores the relationships between prices, service quality, service satisfaction and loyalty. Our findings indicate that increasing oil prices do affect the customer satisfaction negatively however customer loyalty largely remains unaffected.

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