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Jurnal Manajemen dan Bisnis
Published by Universitas Katolik Santo Thomas
ISSN : 14120593     EISSN : 26857294     DOI : 10.54367
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Manajemen dan Bisnis (JMB), p-ISSN : 1412-0593, e-ISSN : 2685-7294, bertujuan untuk menyebarluaskan hasil penelitian di bidang ilmu manajemen dan bisnis seperti Manajemen Sumber Daya,Manajemen Keuangan, Manajemen Sistem Informasi, Manajemen Bisnis, Organisasi dan Tata Kelola serta bidang lainnya dalam Rumpun Ilmu Ekonomi Manajemen kepada para akademisi, praktisi, mahasiswa, dan pihak lain yang berminat. JMB menerima kiriman artikel yang ditulis dalam bahasa Indonesia atau bahasa Inggris. Penulis artikel harus menyatakan bahwa artikel yang dikirim ke JMB adalah belum pernah dikirim atau dipublikasikan dalam jurnal yang lain.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 6 Documents
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Search results for , issue "Vol 16 No. 2 Tahun 2016" : 6 Documents clear
EFFECT OF PERCEPTION OF QUALITY, PRICE, ITS REPUTATION AND CUSTOMER SATISFACTION ON PURCHASE DECISION AVIATION SERVICES (Case Study: Customer Services Flights PT. Lion Air) Simanihuruk, Peran
Jurnal Manajemen dan Bisnis Vol 16 No. 2 Tahun 2016
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v16i2.129

Abstract

The purpose of this study to analyze the influence of perceived quality, price, the company's reputation and customer satisfaction partially and simultaneously to the purchase decision-making aviation services. Benefits Research, provide empirical evidence about the influence of the variables that can influence the purchasing decision of customers, and provide a solution in the form of advice to the management of these variables. For the community. providing knowledge to the community, especially for those who want to engage in the world of business and relating to the maintenance of the brand as well as maintaining the presence of the customer. For education, contributing to the academic community about the importance of managing the variables that can influence the purchasing decision of the consumer through the perception of quality, price, the company's reputation and customer satisfaction. Total sample of 96 respondents, the method of collecting data through questioner and documentation, methods of data analysis by regression. The results of the regression equation: PKP = 10.034 + .018 + PK 0,873H 0,17RP + .705KP. meaning that the variable perception of quality, price, the company's reputation and customer satisfaction has a positive influence on the purchase decision aviation services. Of the four variables that have more influence on the purchase decision is the variable price of aviation services. The correlation coefficient variable perception of quality, price, the company's reputation and customer satisfaction to the purchase decision aviation services have a very strong relationship with the value of r = .743. The coefficient of determination of r2 = .552049, meaning that the variable perception of quality, price, reputation and customer satisfaction Company was able to explain 55.2% of the purchase decision-making airline, while 44.8% are influenced by other factors. Based on t test, t value (Price and Customer Satisfaction)> t table means in partial, price and customer satisfaction has a significant influence on the purchase decision-making aviation services. While the t (perception of the quality and reputation of the company) ≤ t partial table does not have a significant influence on the purchase decision-making aviation services. By F test, F count (variable perception of quality, price, the company's reputation and customer satisfaction)> F table, meaning that simultaneous variables has a significant influence on the purchase decision aviation services. Based on the results of the study should the company need to increase the perception of quality through improved service quality and reputation of the company through increased attributes offered through its products. Customer satisfaction and price becomes the center of attention of the customer, then the management should still be able to maintain it so that it has a very high competitiveness
ANALISIS FAKTOR-FAKTOR YANG MEMPENGARUHI LOYALITAS KARYAWAN PADA PT. KARYA SWADAYA ABADI (KARSA) MEDAN Purba, Betniar
Jurnal Manajemen dan Bisnis Vol 16 No. 2 Tahun 2016
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v16i2.130

Abstract

Tujuan penelitian ini adalah untuk mengetahui dan menganalisis faktor yang paling dominan mempengaruhi loyalitas karyawan PT. Karya Swadaya Abadi (Karsa) Medan, Jumlah sampel sebanyak 70 responden. Jenis data yang digunakan data primer dan sekunder, dan metode pengumpulan data melalui kuesioner dan dokumentasi, metode analisis data digunakan analisis faktor. Dari hasil penelitian dan pembahasan diperoleh angka KMO Measure of Sampling Adeguacy (MSA) sebesar 0,851 dengan tingkat signifikansi 0,000, Oleh karena nilai KMO diatas 0,50 dan signifikan pada 1 persen, maka data cukup layak untuk dianalisis lebih lanjut dengan menggunakan analisis faktor. . Scree plot menampakkan grafik, di mana dari faktor 1 ke faktor 2 (garis sumber component number = 1 ke 2), arah garis menurun dengan cukup tajam. Kemudian dari angka 2 sampai angka 3, garis masih menurun dengan slope yang semakin kecil. Faktor keempat sudah berada di bawah angka dari sumbu Y (eigenvalues). Hal ini menunjukkan bahwa tiga faktor paling bagus untuk meringkas keempat belas faktor yang mempengaruhi loyalitas karyawan pada PT. Karya Swadaya Abadi (Karsa) Medan. Faktor yang dominan mempengaruhi loyalitas karyawan PT. Karya Swadaya Abadi (Karsa) Medan dengan nilai korelasi lebih besar dari 0,80 terdiri dari: insentif (0,823), status (0,821), dan promosi jabatan 0,813). Adapun saran yang diberikan sebagai bahan pertimbangan kepada pimpinan perusahaan adalah untuk meningkatkan loyalitas karyawan, sebaiknya perusahaan mengangkat karyawan kontrak yang berprestasi terbaik menjadi karyawan tetap. Sebaiknya, perusahaan mempertahankan pemberian insentif kepada karyawan yang berprestasi untuk meningkatkan loyalitas karyawan terhadap perusahaan.
PENGARUH KEPEMILIKAN INSIDER DAN KEPEMILIKAN INSTITUSIONAL TERHADAP DIVIDEND PAYOUT RATIO DENGAN MEMPERGUNAKAN STRUKTUR MODAL SEBAGAI VARIABEL KONTROL PADA PERUSAHAAN YANG GO PUBLIC DI BURSA EFEK INDONESIA Paulina, Sonti; Silalahi, Donalson
Jurnal Manajemen dan Bisnis Vol 16 No. 2 Tahun 2016
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v16i2.131

Abstract

This study aimed to examine the effect of ownership structure on dividend policy on companies that go public in Indonesia Stock Exchange in 2012-2013 with a sample of 54 companies. Data were obtained from the Indonesian Capital Market Directory (ICMD) and the Indonesia Stock Exchange website. There are two equations developed in this study. The first equation to examine the effect of the company's ownership structure on dividend policy. While in the second equation entered the control variables, namely the debt-to-equity ratio to test the consistency of the company's ownership structure influence on dividend policy. Techniques using multiple linear regression analysis and hypothesis testing statistical t and F statistics. Hypothesis test results indicate that the stock insider ownership variable significant negative effect on the company's dividend policy, while the institutional ownership variables significant negative effect on dividend policy. Taken together the ownership structure share a significant effect on the company's dividend policy which go public in Indonesia Stock Exchange. Adjusted R2 values after admission control variable increased from 0,053 to 0,044 be inferred variable debt to equity ratio is a variable that helps to explain the variation in the dividend policy of the company went public in Indonesia Stock Exchange.
PENGARUH VOLUME PERDAGANGAN SAHAM DAN HARGA SAHAM TERHADAP BID-ASK SPREAD STUDI PADA PERUSAHAAN-PERUSAHAAN MANUFAKTUR YANG TERDAFTAR DI BURSA EFEK INDONESIA Nainggolan, Ruminsar; Silalahi, Donalson
Jurnal Manajemen dan Bisnis Vol 16 No. 2 Tahun 2016
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v16i2.132

Abstract

ABSTRACT The purpose of this study is to determine the effect of stock trading volume and stock prices on bid-ask spreads on manufacturing companies listed on the Indonesia Stock Exchange. The population in research is 155 companies and by using purposive sampling as sampling technique, then the sample in this research is 46 company. The data used are secondary data and use multiple regression equation as an analytical tool. Based on the results of the research it can be argued that, trading volume and stock prices have a negative and significant effect on the bid-ask spread both before and after the data grouping. The results also show that stock trading in Indonesia Stock Exchange is liquid. Investors or potential investors who want to invest in the capital market should make trading volume and stock price as a reference in making investment decisions, because simultaneously these two variables have a significant effect on bid-ask spreads.
PENGARUH KEPEMILIKAN INSTITUSIONAL TERHADAP KARAKTERISTIK PASAR SAHAM DI BURSA EFEK INDONESIA Silalahi, Donalson
Jurnal Manajemen dan Bisnis Vol 16 No. 2 Tahun 2016
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v16i2.128

Abstract

The role of institutional ownership in the financial markets became very important. However, until today there is no consensus among researchers about the influence of institutional ownership on the characteristic of stock market. Therefore, researchers are motivated to conduct further research the influence of institutional ownership on the characteristic of stock market. The research conducted at the Indonesian Stock Exchange with traded spread and adverse selection costs as dependent variable and institutional ownership as independent variable. In addition to institutional ownership, also used standard deviation of common stock price and trading volume as a control variable to clarify the relationship of institutional ownership on the characteristic of stock market. The study was conducted on 120 firms with observations in the period 2010-2011. All the required data obtained from the Indonesian Capital Market Directory. The results showed that: First, institutional ownership has a negative and significant effect on traded spread. Second, the variability of traded spread is able to be explained by the variability of institutional ownership, standard deviation of the stock price, and trading volume 24.8 percent. Third, institutional ownership has a negative and significant effect on adverse selection costs. Fourth, the variability of adverse selection costs is able to be explained by the variability of institutional ownership, standard deviation of the stock price, and trading volume 26.2 percent. Fifth, the relationship between institutional ownership to traded spread and adverse selection cost before and after entering the control variables remain negative and significant.
ANALISIS SISTEM ANTRIAN DALAM PELAYANAN NASABAH PADA BANK BNI CABANG USU MEDAN Sihombing, Sarimonang
Jurnal Manajemen dan Bisnis Vol 16 No. 2 Tahun 2016
Publisher : UNIKA Santo Thomas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54367/jmb.v16i2.133

Abstract

PT Bank Negara Indonesia merupakan salah satu cabang BNI yang memiliki nasabah cukup banyak sehingga antrian nasabah merupakan pemandangan yang biasa setiap hari. Untuk memberikan pelayanan terhadap nasabah, pihak bank menyediakan 6 (enam) teller dengan jam kerja 8 jam setiap hari. Penelitian ini bertujuan, untuk memperkirakan jumlah petugas/teller yang bertugas melayani nasabah sehingga dapat memberikan pelayanan yang baik. Manfaat penelitian ini adalah untuk memberikan sumbang saran bagi PT. Bank Negara Indonesia (Persero) Tbk, Cabang USU Medan dalam hal memberikan pelayanan terhadap nasabah. Populasi dalam penelitian ini adalah seluruh nasabah yang antri untuk mendapatkan pelayanan dari teller. Sampel terdiri dari nasabah yang ingin mendapatkan pelayanan dari teller selama 20 (duapuluh ) hari kerja, yaitu mulai tanggal 24 Oktober 2011 sampai dengan tanggal 25 November 2011 dengan 8 (delapan) jam kerja mulai pukul 08.00 – 16.00 WIB. Analisis data dilakukan dengan dua cara yaitu secara kualitatif dan kuantitatif. Data dalam penelitian ini dianalisis dengan menggunakan perangkat lunak komputer yang disebut dengan quantitative method dengan modul waiting lines. Berdasarkan hasil pembahasan, pelayanan yang dilakukan Bank BNI dengan 6 (enam) teller pada waktu sibuk baik pukul 08.00 – 12.00 maupun pukul 12.00 – 16.00 belum optimal, rata-rata waktu tunggu nasabah antara 18,30 menit – 58,38 menit, sementara waktu tunggu yang dapat ditolerir nasabah adalah 15 menit. Pada waktu tidak sibuk dengan 6 (enam) teller, pelayanan sudah optimal dimana rata-rata waktu tunggu nasabah berada dalam batas toleransi. Saran dalam penelitian ini adalah, pada waktu sibuk baik pukul 08.00 – 12.00 maupun pukul 12.00 – 16.00, jumlah teller tambah menjadi 7 (tujuh) supaya pelayanan yang dilakukan sesuai harapan nasabah.

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