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Jurnal Manajemen Teknologi
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Core Subject : Science,
Jurnal Manajemen Teknologi merupakan salah satu publikasi ilmiah yg diterbitkan oleh SBM ITB, dalam kerangka untuk mendorong pengembangan praktik dan teori manajemen di Indonesia melalui penyebarluasan temuan-temuan hasil riset di bidang sains dan kasus manajemen. Jurnal ini dikenal secara luas dikalangan praktisi dan akademisi di Indonesia sebagai 'The Indonesian Journal for the Science of Management' yang mencakup bidang-bidang antara lain: Knowledge and People Management, Operations and Performance Management, Business Risk, Finance and Accounting, Entrepreneurship, Strategic Business and Marketing and Decision Making and Strategic Negotiation. Jurnal Manajemen Teknologi ( ManTek ) sudah terakreditasi "B" berdasarkan Keputusan Direktur Jendral Pendidikan Tinggi, Departemen Pendidikan Nasional Nomor: 81/DIKTI/Kep/2011. Masa Berlaku 5 (lima) tahun sejak tanggal ditetapkan. Dan terindeks oleh Indonesian Publication Index (IPI), Google Schoolar. Print ISSN: 1412-1700; Online ISSN: 2089-7928
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Articles 6 Documents
Search results for , issue "Vol. 24 No. 2 (2025)" : 6 Documents clear
Relationship of Benefits/Sacrifices Ratio with Repurchase Intention Mediated by Consumer Satisfaction Nurmalasari, Auliya; Wahyudi, Idam; Bikorin; Primartono, Yoshua Ronaldo
Jurnal Manajemen Teknologi Vol. 24 No. 2 (2025)
Publisher : Unit Research and Knowledge, School of Business and Management, Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12695/jmt.2025.24.2.5

Abstract

Abstract. Advances in technology have brought significant changes to the economic world, notably through online platforms that have made consumers more cautious when purchasing cosmetics products. When selecting products, consumers weigh perceived benefits against sacrifices. The benefits/sacrifices ratio is presumed to influence customer satisfaction and subsequently lead to a repurchase intention. This quantitative study tests these relationships using the cosmetics market as the empirical context. It involved 113 respondents who were purchasing cosmetic products for the first time (purposive sampling). The data analysis results indicate that the benefits/sacrifices ratio significantly and positively affects repurchase intention and customer satisfaction. Moreover, customer satisfaction also significantly influences repurchase intention. Furthermore, the results support customer satisfaction as a mediator between the benefits/sacrifices ratio and repurchase intention. Keywords: Benefits/sacrifices ratio, consumer satisfaction, repurchase intention
Designing the Future Of Work: Generational Shifts, Technology Integration, And Inclusive Practices Hendratmoko, Suseno
Jurnal Manajemen Teknologi Vol. 24 No. 2 (2025)
Publisher : Unit Research and Knowledge, School of Business and Management, Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12695/jmt.2025.24.2.3

Abstract

Abstract. This scholarly work offers an in-depth examination of the emerging challenges and opportunities that both employers and employees must consider to effectively adapt and thrive in the ever-evolving world. Purposeng was used to recruit interview and focus group participants based on their professional expertise and diverse demographic backgrounds. Stratified random sampling was also applied to ensure a balanced demographic representation. Content categorization was conducted on interview and focus group transcripts to identify recurring themes, patterns, and key insights. The findings confirm that the current work landscape is undergoing a dynamic transformation, particularly with the increased adoption of remote and hybrid work models. This shift is compelling organizations to reassess the design of physical workspaces, management systems, and internal communication structures. The rapid advancement of technology further necessitates a culture of continuous learning and adaptive thinking. Moreover, the integration of digital tools, automation, and data-driven decision-making is reshaping organizational cultures and structures to become more flexible and sustainability-oriented, reflecting the value shifts of the current and incoming workforce. Keywords: Future workplace, evolution of work, work environments
Human Resources Management Strategy to Attract Workes (A Study Case in Pekalongan Batik Cluster SMEs) Ajiatmojo, Muhammad Akbar; Kartika, Lindawati
Jurnal Manajemen Teknologi Vol. 24 No. 2 (2025)
Publisher : Unit Research and Knowledge, School of Business and Management, Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12695/jmt.2025.24.2.2

Abstract

Abstract. SMEs (Small and Medium Enterprises), including batik (traditional Indonesian technique for decorating fabric using wax-resist dyeing) SMEs, significantly contribute to GDP and employment in Indonesia. Pekalongan regency is one of the centers of batik production and development in Indonesia, which occurs through interconnected SMEs, commonly called clusters. Currently, batik cluster SMEs in Pekalongan do not have a competitive advantage in the market, characterized by declining sales, inability to meet consumer demand, errors in the production process, low technology absorption, and lack of innovation. One of the causes of this situation is the declining interest of workers in employment at batik SMEs. Therefore, there must be an effort to increase worker interest to create a competitive advantage for batik SMEs in Pekalongan. This study used the soft system methodology (SSM) approach with strategic entrepreneurship as the theoretical framework. The resource persons were 13 owners/managers of batik SMEs in Pekalongan, plus two experts from external SMEs. This research produced a conceptual model of human resources management strategies from stakeholders to increase workers' interest in batik SMEs in Pekalongan by intensifying batik artists regeneration efforts through revitalizing batik tourism in Pekalongan. Such efforts involve vocational schools for batik, intensifying batik content in the media, creating national/international batik events, formulating WSS (Wage Structure and Scale)  for workers, and improving and standardizing workers' competencies. Keywords: batik, competitive advantage, SME, soft system methodology, worker attraction.
Service Innovation in Resort Management: The Case of a Tourism Firm in Indonesia Ghina, Astri; Hatammimi, Jurry
Jurnal Manajemen Teknologi Vol. 24 No. 2 (2025)
Publisher : Unit Research and Knowledge, School of Business and Management, Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12695/jmt.2025.24.2.1

Abstract

Abstract. Purpose: This study adopted a design thinking approach to create an artificial intelligence (AI)-integrated chatbot that enhances service responsiveness while simultaneously leading to operational efficiency and enabling personalization. Methodology: Through qualitative research techniques comprising a literature review and interviews with nine people, this study identifies critical service-specific pain points. It delves into the transformative role of AI within the realm of resort management performance. Here, the Gioia Methodology was used to analyse the qualitative data, thereby enabling systematic coding and concept development, as well as the development of robust theoretical propositions for future research. Findings: The results provide relevant information on AI-driven knowledge co-creation, operational transformation through AI chatbots, and customer-centric innovation. This analysis yielded three theoretical implications: (1) AI chatbots enable knowledge co-creation that benefits interdepartmental communication and real-time information sharing; (2) AI chatbots transform service operations by addressing knowledge gaps and allowing automation in coordination; and (3) AI-driven personalization fosters customer experiences, which subsequently fosters service innovation in the context of resort management. Implications for Theory and Practice: The study theoretically extends service-dominant logic (SDL) and the technology acceptance model (TAM) by showcasing how AI facilitates co-creation and personalized service. Practically, it offers resort managers actionable insights on leveraging AI to improve operational workflows, service quality, and customer satisfaction. Originality/Value: This study offers a novel contribution by applying the Gioia Methodology within a resort management context. It produces grounded theoretical propositions that can guide future research on AI-driven service innovation. The originality of this work lies not only in the context of SME-based resorts but also in the methodological rigor and development of transferable insights for theory and practice. Keywords: Service innovation, resort management, customer experience, customer-centric innovation, AI chatbot, and design thinking.
Development of a Virtual Disaster Simulator for Municipal Training in Japan Tsukamoto, Junya; Fujita, Shintaro; Fujita, Kaede; Ichikawa, Manabu
Jurnal Manajemen Teknologi Vol. 24 No. 2 (2025)
Publisher : Unit Research and Knowledge, School of Business and Management, Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12695/jmt.2025.24.2.6

Abstract

Abstract -This study introduces a comprehensive simulation model using agent-based modeling (ABM) to assist local governments in developing disaster training scenarios, focusing on earthquake-induced infrastructure damage, sediment disasters, and evacuation behavior. The model comprises three key components: a disaster simulator predicting infrastructure damage, a sediment disaster model replicating damage within warning zones, and an evacuation behavior model representing individual decision-making. Developed with the SOARS toolkit and visualized using Python and ArcGIS Pro, the model effectively captures disaster scenarios. Although infrastructure damage predictions were slightly lower than historical data, they were successfully incorporated into the scenarios. The sediment disaster model accurately reflected trends in the number of affected agents, like past events, and the evacuation model demonstrated consistent behavior patterns across simulations. Additionally, new insights emerged, such as cases where the number of evacuating agents exceeded shelter capacity. Municipalities can employ this model to enhance their disaster response capabilities and conduct more realistic and diverse disaster simulations, ultimately improving the effectiveness of their disaster preparedness training programs.  Keywords - Agent-based modeling, disaster simulation, evacuation behavior, SOARS toolkit, disaster tabletop drills
Promotion Of Town Development Through Human Flow Simulation At Sports-Related Facilities Shimizu, Ko; Nagasawa, Shinya; Shukuya, Mirei; Fujita, Kaede; Ichikawa, Manabu
Jurnal Manajemen Teknologi Vol. 24 No. 2 (2025)
Publisher : Unit Research and Knowledge, School of Business and Management, Institut Teknologi Bandung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12695/jmt.2025.24.2.4

Abstract

Abstract. In recent years, crowd congestion around large-scale sports facilities has emerged as a significant issue in urban safety and event management. This study evaluates the design and surrounding infrastructure of a planned new sports facility by simulating pedestrian flow using the Social Force Model and the S4 Simulation System. The facility, accommodating 15,000 people and located about 400 meters from the nearest train station, is expected to generate high post-event pedestrian volume. Nine simulation scenarios were tested by varying destination ratios and walking speeds based on age distribution. Results revealed that although average travel times remained similar across scenarios, significant differences in modal times and congestion points emerged depending on the agent distribution and routing assumptions. Key stagnation areas included the deck entrance and branching points within the facility. The study confirmed that while the basic design met safety requirements, inefficiencies in pedestrian flow—due to limited infrastructure and overly narrow walkways—hindered rapid dispersal. Based on the findings, the study recommends modifications to the infrastructure plan and plans for enhanced crowd guidance. The research findings underscore the importance of incorporating flow-based simulations into facility planning, contributing not only to visitor safety and satisfaction but also to data-driven urban development around large event venues. Keywords:  Pedestrian flow simulation, social force model, sports facility planning, urban infrastructure design, and post-event crowd management

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