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Share: Jurnal Ekonomi dan Keuangan Islam Fakultas Ekonomi dan Bisnis Islam UIN Ar-Raniry Banda Aceh, 2nd Floor Jln. Syech Abdur Rauf Banda Aceh 23111, Aceh, Indonesia Email: jurnal.share@ar-raniry.ac.id
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Share: Jurnal Ekonomi dan Keuangan Islam
Published by Universitas Islam Negeri Ar-Raniry Banda Aceh
ISSN : 20896239     EISSN : 25490648     DOI : https://doi.org/10.22373/share
Core Subject : Religion, Economy,
Religion Economics, Econometrics & Finance
Share: Jurnal Ekonomi dan Keuangan Islam [SHARE] is a double-blind peer-reviewed journal published by the Faculty of Islamic Economics and Business, Universitas Islam Negeri Ar-Raniry, Banda Aceh, Indonesia. SHARE publishes research and concept papers pertaining to the field of Islamic economics and finance in open access format, which enables readers to freely access and download the articles under the CC BY SA license. Since 2017, SHARE has become a CrossRef Member, meaning that each article published by the journal will have a unique DOI number. SHARE has been indexed in many trusted indexing sites, such as DOAJ, Index Copernicus, Scilit, WorldCat, Google Scholar, Dimensions, EBSCO, and many others. In Indonesia, SHARE is listed among the top-notch journals by the Indonesian journal accreditation body officialized with the Decree of Director General of Research Strengthening and Advancement, Ministry of Research, Technology, and Higher Education, No. 21/E/KPT/2018, starting from 9 July 2018 until 9 July 2023. Currently, SHARE is under consideration for inclusion in SCOPUS.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 4 Documents
 1 
Search results for , issue "SHARE DISCUSSION SERIES" : 4 Documents clear
Pengaruh Kualitas Pelayanan dan Kepercayaan Nasabah terhadap Kepuasan Nasabah (Studi pada Bank Aceh Syariah Banda Aceh) Mastura, Zainatun; Ibrahim, Azharsyah; Syahriyal, Syahriyal
Share: Jurnal Ekonomi dan Keuangan Islam SHARE DISCUSSION SERIES
Publisher : Faculty of Islamic Economics and Business, Universitas Islam Negeri Ar-Raniry

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/share.v0i0.23004

Abstract

The Effect of Service Quality and Trust on Customer Satisfaction: Insights from Bank Aceh Syariah in Banda Aceh - Customer satisfaction is a crucial factor in Islamic banking. It is believed that service quality and customer trust can enhance customer satisfaction. This research aims to investigate the influence of service quality and customer trust on customer satisfaction at PT. Bank Aceh Syariah KPO Banda Aceh. This study employs a quantitative approach with a population encompassing all customers of PT. Bank Aceh Syariah KPO Banda Aceh. Accidental sampling was used to select participants. Data was collected through questionnaires utilizing a Likert scale that was validated for reliability and validity. Data analysis involved tests for validity, reliability, classical assumptions, correlation, and both simple and multiple linear regression. The research yielded that service quality and customer trust jointly exert a significant influence on customer satisfaction. Meanwhile, service quality has a significant individual impact on customer satisfaction, and customer trust has a significant individual impact on customer satisfaction. This research underscores the importance of service quality and customer trust in fostering customer satisfaction. PT. Bank Aceh Syariah KPO Banda Aceh should continuously strive to improve service quality and build customer trust to enhance customer satisfaction.==============================================================================================================Kepuasan nasabah merupakan faktor penting dalam perbankan syariah. Kualitas pelayanan dan kepercayaan nasabah diyakini dapat meningkatkan kepuasan nasabah. Penelitian ini bertujuan untuk mengungkapkan pengaruh kualitas pelayanan dan kepercayaan nasabah terhadap kepuasan nasabah di PT. Bank Aceh Syariah KPO Banda Aceh. Penelitian ini menggunakan pendekatan kuantitatif dengan populasi seluruh nasabah di PT. Bank Aceh Syariah KPO Banda Aceh. Sampel diambil menggunakan teknik accidental sampling. Data dikumpulkan melalui kuesioner dengan skala Likert yang telah diuji validitas dan reliabilitasnya. Analisis data menggunakan uji validitas, reliabilitas, asumsi klasik, korelasi, regresi linear sederhana dan berganda. Hasil penelitian menunjukkan bahwa kualitas pelayanan dan kepercayaan nasabah secara bersama-sama berpengaruh signifikan terhadap kepuasan nasabah. Secara parsial, kualitas pelayanan berpengaruh signifikan terhadap kepuasan nasabah, dan kepercayaan nasabah berpengaruh signifikan terhadap kepuasan nasabah. Penelitian ini menunjukkan bahwa kualitas pelayanan dan kepercayaan nasabah penting untuk meningkatkan kepuasan nasabah. PT. Bank Aceh Syariah KPO Banda Aceh perlu terus meningkatkan kualitas pelayanan dan membangun kepercayaan nasabah untuk meningkatkan kepuasan nasabah.
Pengaruh Tingkat Literasi Keuangan Syariah terhadap Keputusan Menggunakan Lembaga Keuangan Syariah (Studi pada Dosen UIN Ar-Raniry) Dahlia, Muna; Ibrahim, Azharsyah; Riza, Akmal
Share: Jurnal Ekonomi dan Keuangan Islam SHARE DISCUSSION SERIES
Publisher : Faculty of Islamic Economics and Business, Universitas Islam Negeri Ar-Raniry

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/share.v0i0.27707

Abstract

The Impact of Islamic Financial Literacy on Lecturers’ Decision-Making in Utilizing Islamic Financial Institutions: Evidence from UIN Ar-Raniry - Islamic financial literacy is an extension of financial literacy, encompassing individuals' knowledge and understanding of financial concepts in accordance with Sharia principles. Low levels of Islamic financial literacy can affect the quality of financial decision-making, including decisions to use Islamic financial institutions. This study aims to analyze the influence of Islamic financial literacy on decisions to use Islamic financial institutions among lecturers at Universitas Islam Negeri (UIN) Ar-Raniry. The research employs a quantitative method with a survey approach. Data were collected through questionnaires distributed to 86 lecturers, selected via accidental sampling from the total population of lecturers at UIN Ar-Raniry. Data analysis was conducted using simple linear regression with the assistance of SPSS software. The results show that Islamic financial literacy has a positive and significant effect on decisions to use Islamic financial institutions. This is evidenced by a regression coefficient of 0.171 and a significance value of 0.000 (p < 0.05). The coefficient of determination (R²) of 0.284 indicates that Islamic financial literacy accounts for 28.4% of the variance in decisions to use Islamic financial institutions, while the remaining 71.6% is influenced by other factors not covered in this study. The study concludes that the higher the level of Islamic financial literacy among lecturers, the better their decisions regarding the use of Islamic financial institutions. The implications of this study highlight the importance of improving Islamic financial literacy among lecturers to encourage the use and development of Islamic financial institutions.
Pengaruh Kualitas Pelayanan dan Kepercayaan Nasabah terhadap Kepuasan Nasabah (Studi pada Bank Aceh Syariah Banda Aceh) Mastura, Zainatun; Ibrahim, Azharsyah; Syahriyal, Syahriyal
Share: Jurnal Ekonomi dan Keuangan Islam SHARE DISCUSSION SERIES
Publisher : Faculty of Islamic Economics and Business, Universitas Islam Negeri Ar-Raniry

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/share.v0i0.23004

Abstract

The Effect of Service Quality and Trust on Customer Satisfaction: Insights from Bank Aceh Syariah in Banda Aceh - Customer satisfaction is a crucial factor in Islamic banking. It is believed that service quality and customer trust can enhance customer satisfaction. This research aims to investigate the influence of service quality and customer trust on customer satisfaction at PT. Bank Aceh Syariah KPO Banda Aceh. This study employs a quantitative approach with a population encompassing all customers of PT. Bank Aceh Syariah KPO Banda Aceh. Accidental sampling was used to select participants. Data was collected through questionnaires utilizing a Likert scale that was validated for reliability and validity. Data analysis involved tests for validity, reliability, classical assumptions, correlation, and both simple and multiple linear regression. The research yielded that service quality and customer trust jointly exert a significant influence on customer satisfaction. Meanwhile, service quality has a significant individual impact on customer satisfaction, and customer trust has a significant individual impact on customer satisfaction. This research underscores the importance of service quality and customer trust in fostering customer satisfaction. PT. Bank Aceh Syariah KPO Banda Aceh should continuously strive to improve service quality and build customer trust to enhance customer satisfaction.==============================================================================================================Kepuasan nasabah merupakan faktor penting dalam perbankan syariah. Kualitas pelayanan dan kepercayaan nasabah diyakini dapat meningkatkan kepuasan nasabah. Penelitian ini bertujuan untuk mengungkapkan pengaruh kualitas pelayanan dan kepercayaan nasabah terhadap kepuasan nasabah di PT. Bank Aceh Syariah KPO Banda Aceh. Penelitian ini menggunakan pendekatan kuantitatif dengan populasi seluruh nasabah di PT. Bank Aceh Syariah KPO Banda Aceh. Sampel diambil menggunakan teknik accidental sampling. Data dikumpulkan melalui kuesioner dengan skala Likert yang telah diuji validitas dan reliabilitasnya. Analisis data menggunakan uji validitas, reliabilitas, asumsi klasik, korelasi, regresi linear sederhana dan berganda. Hasil penelitian menunjukkan bahwa kualitas pelayanan dan kepercayaan nasabah secara bersama-sama berpengaruh signifikan terhadap kepuasan nasabah. Secara parsial, kualitas pelayanan berpengaruh signifikan terhadap kepuasan nasabah, dan kepercayaan nasabah berpengaruh signifikan terhadap kepuasan nasabah. Penelitian ini menunjukkan bahwa kualitas pelayanan dan kepercayaan nasabah penting untuk meningkatkan kepuasan nasabah. PT. Bank Aceh Syariah KPO Banda Aceh perlu terus meningkatkan kualitas pelayanan dan membangun kepercayaan nasabah untuk meningkatkan kepuasan nasabah.
Pengaruh Tingkat Literasi Keuangan Syariah terhadap Keputusan Menggunakan Lembaga Keuangan Syariah (Studi pada Dosen UIN Ar-Raniry) Dahlia, Muna; Ibrahim, Azharsyah; Riza, Akmal
Share: Jurnal Ekonomi dan Keuangan Islam SHARE DISCUSSION SERIES
Publisher : Faculty of Islamic Economics and Business, Universitas Islam Negeri Ar-Raniry

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22373/share.v0i0.27707

Abstract

The Impact of Islamic Financial Literacy on Lecturers’ Decision-Making in Utilizing Islamic Financial Institutions: Evidence from UIN Ar-Raniry - Islamic financial literacy is an extension of financial literacy, encompassing individuals' knowledge and understanding of financial concepts in accordance with Sharia principles. Low levels of Islamic financial literacy can affect the quality of financial decision-making, including decisions to use Islamic financial institutions. This study aims to analyze the influence of Islamic financial literacy on decisions to use Islamic financial institutions among lecturers at Universitas Islam Negeri (UIN) Ar-Raniry. The research employs a quantitative method with a survey approach. Data were collected through questionnaires distributed to 86 lecturers, selected via accidental sampling from the total population of lecturers at UIN Ar-Raniry. Data analysis was conducted using simple linear regression with the assistance of SPSS software. The results show that Islamic financial literacy has a positive and significant effect on decisions to use Islamic financial institutions. This is evidenced by a regression coefficient of 0.171 and a significance value of 0.000 (p < 0.05). The coefficient of determination (R²) of 0.284 indicates that Islamic financial literacy accounts for 28.4% of the variance in decisions to use Islamic financial institutions, while the remaining 71.6% is influenced by other factors not covered in this study. The study concludes that the higher the level of Islamic financial literacy among lecturers, the better their decisions regarding the use of Islamic financial institutions. The implications of this study highlight the importance of improving Islamic financial literacy among lecturers to encourage the use and development of Islamic financial institutions.

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