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Destinesia : Jurnal Hospitaliti dan Pariwisata
Published by Institut Ilmu Sosial dan Manajemen STIAMI
ISSN : -     EISSN : 26862042     DOI : https://doi.org/10.31334/jd
Core Subject : Social,
Social Sciences
Jurnal Destinesia merupakan jurnal ilmiah yang diterbitkan oleh Program Studi Hospitaliti dan Pariwisata - Institut Ilmu Sosial dan Manajemen Stiami. Jurnal ilmiah ini dirancang sebagai wadah publikasi hasil penelitian, gagasan, dan kajian di bidang hospitaliti dan kepariwisataan. Fokus dan ruang lingkup keilmuan antara lain meliputi: Perhotelan; Hospitaliti; Destinasi Pariwisata; Pariwisata Halal; Gastronomi dan Kuliner; Budaya; MICE dan Event Pariwisata.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Tourism, Leisure and Hospitality Management
Articles 5 Documents
 1 
Search results for , issue "Vol 2, No 1: September 2020" : 5 Documents clear
Analisis Faktor-Faktor yang Memengaruhi Minat Kunjungan Wisatawan Berdasarkan Komponen Destinasi Wisata di Kawasan Kuliner, Pasar Lama Tangerang Antonius Rizki Krisnadi; Dessy Natalia
Destinesia : Jurnal Hospitaliti dan Pariwisata Vol 2, No 1: September 2020
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (562.185 KB) | DOI: 10.31334/jd.v2i1.1069

Abstract

Tourism in the city of Tangerang continues to experience an increase in the number of tourist visits. Based on data obtained from the Tangerang City Statistics Center, the number of tourist visits continues to increase, including an increase of 46.79% from 2017 to 2018. One of the most visited tourist destinations, culinary attractions in the Old Market, Tangerang. Culinary is a tourist attraction that is no longer a support in tourism, but instead becomes the main destination of tourists to carry out a tourism activity (Kristiana, Suryadi and Sunarya, 2018). Every tourist who will visit a tourist destination definitely needs a variety of services and facilities to reach that destination. This study aims to determine whether each dimension of attraction, accessibility, amenities, and ancillary services in the tourist destination component significantly influences the interest of tourists visiting the Tangerang Old Market Culinary Area. The theory used in this study is according to Cooper et al. in Anggela, Karini, & Wijaya (2017), which states that the components of a tourist destination have four dimensions, namely attraction, accessibilities, amenities, and ancillary services. Based on the results of the t test it is known that the dimension of attraction has a significant influence on the interest of tourist visits in the Tangerang Old Market Culinary Area, while the other three dimensions have no significant effect. Based on the results of the F Test simultaneously it is known that the component of the tourist destination has a significant influence on the interest of tourist visits in the Tangerang Old Market Culinary Area. Based on the Determination Coefficient Test results obtained by 38.6%. Suggestions from this research are so that the Culinary Area can be made more attractive and has special characteristics, adding detailed information about access to the location, completing facilities according to the needs of consumers and keeping it clean and completing additional services such as security posts and also Money Changer services.
Pengaruh Kualitas Pelayanan Terhadap Loyalitas Konsumen Di Hotel Best Western Plus Kemayoran, Jakarta Dadang Kurnia Abdurrahman; Sri Fajar Ayuningsih
Destinesia : Jurnal Hospitaliti dan Pariwisata Vol 2, No 1: September 2020
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (294.602 KB) | DOI: 10.31334/jd.v2i1.1070

Abstract

This study aimed to analyze the effect of service on customer loyalty at the Best Western Plus Hotel Kemayoran. The research method used is a quantitative research approach. Data collection techniques to test hypotheses through a questionnaire addressed to 50 respondents who use the services of the Best Westen Plus Hotel Kemayoran. And equipped with making observations and literature study. The respondent sample data collection was carried out using an accidental sampling technique. The data analysis method used consists of validity test, reliability test, standard linear analysis test with t test, product moment correlation coefficient, and determination coefficient. The results obtained from the analysis of SPSS statistical data processing and hypothesis testing, namely the correlation coefficient between the service quality variable (X) and the customer loyalty variable (Y) is significant because it is between 0.5 <r< 075. Based on the results of the t-test analysis, the results are greater than the table, namely 2.604> 2.01. This figure shows that H0 is rejected and H1 is accepted, which means that the service quality variable (X) has a significant effect on customer loyalty (Y).
Analisis Kebutuhan Konsumen Hotel Savero Dengan Metode Quality Function Deployment (QFD) Sofiani Sofiani
Destinesia : Jurnal Hospitaliti dan Pariwisata Vol 2, No 1: September 2020
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (446.207 KB) | DOI: 10.31334/jd.v2i1.1066

Abstract

This research was conducted to see the needs of hotel consumers by using the Quality Function Deployment (QFD) method at Hotel Savero. The purpose of using QFD in this study is to see consumer needs (customer needs) and corrective action (technical characteristics). In addition, indicators of consumer perceptions and perceptions as well as the gap between expectations and consumer perceptions and whether there are significant differences between expectations and perceptions. The data were processed using Quality Function Deployment (QFD. The results showed that there was a negative gap between expectations and perceptions as well as a significant difference between expectations and consumer perceptions.
Analisis Dampak Positif terhadap Kesejahteraan dan Pertumbuhan Ekonomi dalam Penerapan Konsep Desa Wisata di Desa Batulayang, Kabupaten Bogor Yudhiet Fajar Dewantara; Prayogo Susanto
Destinesia : Jurnal Hospitaliti dan Pariwisata Vol 2, No 1: September 2020
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (589.057 KB) | DOI: 10.31334/jd.v2i1.1067

Abstract

In 2013 village Batulayang subdistrick Cisarua, distric Bogor West Java into tourist village because dates from outbound managed by the local people. The purpose of this research objectives is to determine the positive impact on welfare and economic growth with the application of the concept of tourist village in the village Batulayang, Bogor Districts, West Java. Research methods that were used to the research is the quantitative methods with Cartesian used diagrams of evidence. In this research researchers uses a questionnaire that will be distributed to resident of the village of Batulayang. The result and the discussion in a quadrant I namely foreign exchange earnings having a high priority because if there are guests foreign tourists and experienced a lack of financial in rupiah, so foreign tourists can use the currencies of his country in cash and bank which is to use. In a quadrat II to, government revenues employment generation, and development of local economies in dimension which means the means the means to uphold are very important. In a quadrant III, no in other words no effect on economic growth. On quadrant IV infrastructure development in a quadrant is considered less important because tourists be preoccupied with activities in the village and the tourist will use smartphone, before going to sleep but to signal and electricity are adequate. The conclusions researchers is tourist village very helpful for the economy residents and can grow economy. As a suggestion the government can cooperate with Batulayang village and private sector to create artificial attraction in Batulayang village to build marketing in the village and increase a vacancy for local residents.
Pengaruh Kinerja Petugas Cleaning Service Terhadap Kepuasan Penumpang Ekonomi Kapal Motor Kelud PT. PELNI (Persero) Irsyad Ardy Haryanto; Heni Pridia Rukmini Sari
Destinesia : Jurnal Hospitaliti dan Pariwisata Vol 2, No 1: September 2020
Publisher : Institut Ilmu Sosial dan Manajemen STIAMI

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (402.536 KB) | DOI: 10.31334/jd.v2i1.1068

Abstract

The purpose of this study was to determine the Effect of Cleaning Service Officers Performance on Passenger Economic Satisfaction MV. Kelud PT. PELNI (Persero). Data collection method to test the hypothesis using a questionnaire aimed at 90 respondents of sea transportation service users, especially economy passengers MV. Kelud PT. PELNI (Persero).T Test Results in this study have a calculated t value of 9,686. at the error level (alpha) 0.05 with the number of samples 90 and the number of independent variables 1, the value of t table is (1.987). Because the value of t arithmetic (9,686) is greater than t table (1,987) then H1 is accepted, meaning that there is an influence between Performance (X) on Customer Satisfaction (Y). The results of the calculation of the coefficient determination of the variable Influence the Performance of Cleaning Service Officers on Passenger Economic Satisfaction MV. Kelud PT. PELNI (Persero) is 51.6% It shows that the Performance of Cleaning Service Personnel variables has a positive and significant effect on the satisfaction of KM economic passengers MV. Kelud PT. PELNI (Persero) while the rest is influenced by other factors. As well as the recapitulation of the average score on the economic passenger satisfaction indicator is 4.06 (Good) which shows that in general, economy passengers of MV. Kelud PT. PELNI (Persero) is satisfied with the performance of the Cleaning Service Officers.

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