International Journal of Cyber and IT Service Management (IJCITSM)
International Journal of Cyber and Service Management (IJCITSM) is an international peer-reviewed journal that publishes high quality and refereed papers which reports original research and innovative applications in all areas of Computer Science, Informatics, Electronics Engineering, Communication Network and Information Technologies. Papers for publication in the journal are selected through rigorous peer review, to ensure originality, timeliness, relevance, and readability. The journal also seeks clearly written survey and review articles from experts in the field, to promote insightful understanding of the state-of-the-art and technology trends.
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<![CDATA[Design of Augmented Reality as a Promotional Media at University of Raharja ]]>
<![CDATA[Saryani Saryani]]>;
<![CDATA[Novi Cholisoh]]>;
<![CDATA[Gian Nurwana]]>
<![CDATA[ International Journal of Cyber and IT Service Management (IJCITSM) Vol. 2 No. 2 (2022): October ]]>
Publisher : <![CDATA[International Institute for Advanced Science & Technology (IIAST) ]]>
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DOI: 10.34306/ijcitsm.v2i2.82
<![CDATA[Augmented Reality is a technology that combines two-dimensional and or three-dimensional virtual objects into a natural three-dimensional environment and then projects these virtual objects in real-time. Multimedia technology has increasingly been applied in various industrial sectors as an information media for various purposes and is no exception as a promotional media. The University of Raharja, as an example of an ICT college in Tangerang, is currently experiencing very rapid development. School of Management and Computer Information Raharja evidenced it into the University of Raharja. This is, of course, a very positive impact, especially for the promotion activities of the University of Raharja. In this study, an Augmented Reality design for the University of Raharja was made to be used as promotional media.]]>
<![CDATA[Design of Augmented Reality as a Promotional Media at University of Raharja ]]>
<![CDATA[Saryani Saryani]]>;
<![CDATA[Novi Cholisoh]]>;
<![CDATA[Gian Nurwana]]>
<![CDATA[ International Journal of Cyber and IT Service Management (IJCITSM) Vol. 2 No. 2 (2022): October ]]>
Publisher : <![CDATA[International Institute for Advanced Science & Technology (IIAST) ]]>
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DOI: 10.34306/ijcitsm.v2i2.82
<![CDATA[Augmented Reality is a technology that combines two-dimensional and or three-dimensional virtual objects into a natural three-dimensional environment and then projects these virtual objects in real-time. Multimedia technology has increasingly been applied in various industrial sectors as an information media for various purposes and is no exception as a promotional media. The University of Raharja, as an example of an ICT college in Tangerang, is currently experiencing very rapid development. School of Management and Computer Information Raharja evidenced it into the University of Raharja. This is, of course, a very positive impact, especially for the promotion activities of the University of Raharja. In this study, an Augmented Reality design for the University of Raharja was made to be used as promotional media.]]>
<![CDATA[Analysis of Development of Artificial Intelligence in the Game Industry ]]>
<![CDATA[Sayid Adli Yakan]]>
<![CDATA[ International Journal of Cyber and IT Service Management (IJCITSM) Vol. 2 No. 2 (2022): October ]]>
Publisher : <![CDATA[International Institute for Advanced Science & Technology (IIAST) ]]>
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DOI: 10.34306/ijcitsm.v2i2.100
<![CDATA[A game, sometimes known as a video game, is a form of modern technology-based game. Gaming is currently one of the major industries on the planet. Because gaming aficionados from all over the world number in the hundreds of millions, if not billions, this sector is very substantial. The game may be played on a PC, an Android device, or a game machine both offline and online. Artificial intelligence is also used in video games. Artificial Intelligence (AI) is artificial intelligence implemented on a computer system that allows players to compete against the computer in a game similar to that of other players. Artificial intelligence, often known as machine intelligence, is a mimic of human intellect that has been trained to think like humans. Artificial intelligence is a technology that uses data as knowledge in order for the intelligence created to improve and learn from prior failures. When employed by humans, artificial intelligence can be activated by human orders or by itself based on AI experience. The goal of this research was to figure out how artificial intelligence was progressing in the gaming business.]]>
<![CDATA[Improving Helpdesk Capability in Perum Peruri Through Service Catalog Management Based on ITIL V3 ]]>
<![CDATA[M. Attaqwa Ananta Budi]]>;
<![CDATA[M. Gilvy Langgawan Putra]]>;
<![CDATA[Lovinta Happy Atrinawati]]>
<![CDATA[ International Journal of Cyber and IT Service Management (IJCITSM) Vol. 2 No. 2 (2022): October ]]>
Publisher : <![CDATA[International Institute for Advanced Science & Technology (IIAST) ]]>
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DOI: 10.34306/ijcitsm.v2i2.106
<![CDATA[Perusahaan Umum Percetakan Uang Republik Indonesia (PERUM PERURI) is a government entity responsible for the printing and security of coins and bank notes of Bank Indonesia (BI) which is required to implement Good Corporate Governance (GCG). Previous evaluation of information technology governance indicates that PERUM PERURI needs to improve its helpdesk capability in providing IT services to all users. The first thing that needs to be done is developing and maintaining IT service catalogue, which serves as sole source of information regarding all of IT services provided by the IT division. The design of Service Catalog Management uses framework ITIL Version 3 best practice in services. This research uses Design Thinking Approach as a method in implementing a solution that has 5 stages, namely: Empathy, Define, Ideate, Prototype and Test. The implementation of the Design Thinking aims to produce an idea execution that meets user needs through understanding the user's character and providing a helicopter view (Prototype) of the Business Service Catalog so that users can provide experiences and feedback so that they can be a solution to the problems faced by the Business Service Catalog. This research produces two documents from Service Catalog Management, namely: 1). Business Service Catalog;, and 2). Technical Service Catalog. It is hoped that this Service Catalog document will be able to become a complete source of information, knowledge, reference regarding services to service users and service providers in order to minimize problems regarding helpdesk Peruri IT Division.]]>
<![CDATA[Influence of Work Environment and Work Characteristics on Turnover Intention System with Mediation Role of Work Engagement ]]>
<![CDATA[Dita Indriyani]]>;
<![CDATA[Lista Meria]]>
<![CDATA[ International Journal of Cyber and IT Service Management (IJCITSM) Vol. 2 No. 2 (2022): October ]]>
Publisher : <![CDATA[International Institute for Advanced Science & Technology (IIAST) ]]>
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DOI: 10.34306/ijcitsm.v2i2.108
<![CDATA[The millennial generation currently dominates human resources in the company. Millennial generation employees have many advantages, but millennials are considered less committed to their work, so they are synonymous with high turnover intentions. The research was conducted to know the effect of the work environment and job characteristics on the turnover intention with the mediating role of work engagement in millennial generation employees, work environment, and job characteristics as independent variables. Turnover intention is the dependent variable, and work engagement is a mediating variable. This study uses a survey method by distributing questionnaires where the respondents used 204 employees in the millennial generation with domiciles in the West Jakarta area. Then, the data was processed using the SEM-PLS method. The results showed that the work environment hurt turnover intention. Job characteristics do not affect turnover intention. Job engagement hurts turnover intention. The work environment has a positive effect on work engagement. Work characteristics have a positive effect on work engagement. Furthermore, work engagement mediates the relationship between the work environment and turnover intention. Job engagement also mediates the relationship between job characteristics and turnover intention.]]>
<![CDATA[Design of Mobile Learning Content with a Mobile-Based Live Multimedia System ]]>
<![CDATA[Izwan Amsyar]]>;
<![CDATA[Haznah Latifah]]>;
<![CDATA[Dewi Wuisan]]>
<![CDATA[ International Journal of Cyber and IT Service Management (IJCITSM) Vol. 2 No. 2 (2022): October ]]>
Publisher : <![CDATA[International Institute for Advanced Science & Technology (IIAST) ]]>
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DOI: 10.34306/ijcitsm.v2i2.112
<![CDATA[With the rise of world progress, information technology and telecommunications to the Internet have become a top priority. These advancements mark a watershed moment in mobile learning, or "mobile learning," as it is known (m-learning). M Learning has some extra learning capacity that can be accessed by anybody, at any time, from anywhere. The issues still exist in m-learning, including a shortage of hardware and platforms required by the system architecture and accessibility. In order to become comfortable for the user, a thorough examination of each component dealing with existing m-learning is also required. This research aims to address the problem by employing multimedia as a material that can provide more precise and detailed information. Multimedia m-learning services necessitate an internet connection, excellent access, and adequate hardware to benefit from the overall bias with good services provided by phones that offer mobile multimedia facilities. The study's primary goal is to create m-learning with multimedia services, and the expected results are a software-based content provider.]]>
<![CDATA[Implementation of Data Mining with Naive Bayes Algorithm for Eligibility Classification of Basic Food Aid Recipients ]]>
<![CDATA[Yamato Shino]]>;
<![CDATA[Yusuf Durachman]]>;
<![CDATA[Nana Sutisna]]>
<![CDATA[ International Journal of Cyber and IT Service Management (IJCITSM) Vol. 2 No. 2 (2022): October ]]>
Publisher : <![CDATA[International Institute for Advanced Science & Technology (IIAST) ]]>
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DOI: 10.34306/ijcitsm.v2i2.114
<![CDATA[One of the primary issues that the government of a nation concentrates on is poverty. The provision of precise and focused data on poverty is a crucial component of the Poverty Reduction Strategy. One technique for classifying data is Naïve Bayes. The aid manager will subsequently use the categorization findings to inform judgments about categorizing and determining who should get basic food assistance. Predictions for those who get basic food assistance fall into two categories: eligible and ineligible. Sample data from the hamlet of XYZ used as the basis for the forecast. In this study, a web-based application is used to construct and assess the Naïve Bayes method. The accuracy for 135 training data, 40 test data, and seven characteristics employed generates 86 percent accuracy, 85 percent recall, and 88 percent precision according to the assessment findings using the confusion matrix.]]>
<![CDATA[Digital Marketing Strategy using White Hat SEO Techniques ]]>
<![CDATA[Syarief Nur Husin]]>;
<![CDATA[Primasatria Edastama]]>;
<![CDATA[Amirsyah Tambunan]]>
<![CDATA[ International Journal of Cyber and IT Service Management (IJCITSM) Vol. 2 No. 2 (2022): October ]]>
Publisher : <![CDATA[International Institute for Advanced Science & Technology (IIAST) ]]>
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DOI: 10.34306/ijcitsm.v2i2.118
<![CDATA[A journal service system's forum for a publisher platform, or journal publication, that disseminates data about scientific activity, is known as OJS (Open Journal System). By utilizing SEO, websites that already exist may also have their search engine rankings improved. Making it simpler for consumers to locate addresses for scientific journal websites is one technique to use White Hat SEO. This study tries to boost website traffic on sites that host scholarly journals. The White Hat SEO (Search Engine Optimization) strategy was employed in this study. This study was done on a website that had not yet implemented SEO strategies, then used White Hat SEO techniques such optimizing keywords in title tags, content, meta keywords, meta descriptions, and social media sharing. The outcomes of the examination of SEO implementation might make it easier to find websites for scientific journals.]]>
