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Hafizh Fitrianna
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jurnal.manajemen@uny.ac.id
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Department of Management, Universitas Negeri Yogyakarta, Indonesia Jalan Colombo No 1 Karangmalang Caturtunggal Depok Selamn
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Daerah istimewa yogyakarta
INDONESIA
Jurnal Ilmu Manajemen
Published by Universitas Negeri Yogyakarta
ISSN : 16937910     EISSN : 25490206     DOI : https://doi.org/10.21831/jim.v19i1
Core Subject : Economy,
Economics, Econometrics & Finance
Jurnal Ilmu Manajemen (JIM) is published by Department of Management, Faculty of Economics, Universitas Negeri Yogyakarta. It contains a theoretical or research manuscript related to: 1. Management 2. Human Resource 3. Finance 4. Marketing 5. Entrepreneurship
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 5 Documents
 1 
Search results for , issue "Vol 11, No 2 (2014): April" : 5 Documents clear
PENGARUH KEPUASAN GAJI, SHIFT KERJA MALAM DAN KEPUASAN KERJA TERHADAP INTENSI KELUAR KARYAWAN (Studi pada Call Center PT Vads Indonesia Kantor Cabang Yogyakarta) Farlianto Farlianto Farlianto
JURNAL ILMU MANAJEMEN Vol 11, No 2 (2014): April
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (410.422 KB) | DOI: 10.21831/jim.v11i2.11764

Abstract

 High rate of turnover leads to adverse effect to an organization. Such problem is likely generating instability and uncertainty towards employment condition and human resources cost rise in forms of training invested to them, recruitment and newly built training programs. High turnover, in addition, also results in organizational ineffectiveness because it loses experienced employees as well as spends much times in training new, inexperienced employees.This study aims to analyze the effect of pay satisfaction, night shift work, and work on turnoverx intention. Samples that used in this research are 76 call center of PT Vads Indonesia employees with using simple random sampling, method data analysis used are multiple linear regression analysis, using SPSS program.Results of hypothesis testing, shows that the variables: the pay satisfaction has negative influence on turnover intention, night shift work has negative influence on job satisfaction, night shift work has positive influence on turnover intention, work satisfaction has negative influence on turnover intention and job satisfaction partially mediates between night shift work on turnover intention.
PENGARUH BRAND IMAGE, KUALITAS PRODUK, HARGA TERHADAP KEPUTUSAN PEMBELIAN KONSUMEN SARI ROTI Penny Rahmawaty
JURNAL ILMU MANAJEMEN Vol 11, No 2 (2014): April
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (213.919 KB) | DOI: 10.21831/jim.v11i2.11788

Abstract

Penelitian ini bertujuan untuk mengetahui : (1) Pengaruh brand image terhadap keputusan pembelian. (2) Pengaruh kualitas produk terhadap keputusan pembelian. (3) Pengaruh harga terhadap keputusan pembelian. Populasi dari penelitian ini adalah semua mahasiswa fakultas ekonomi UNY yang pernah membeli produk Sari Roti. Jumlah sampel dalam penelitian ini adalah 100 responden yang pernah membeli produk Sari Roti. Metode pengambilan data  adalah melalui penyebaran angket dan dokumentasi. Analisis data dari penelitian ini menggunakan analisis kuantitatif dengan regresi berganda. Variabel brand image juga memiliki nilai t hitung lebih besar dari t table (0.688 ). Hasil tersebut menunjukan  bahwa brand image berpengaruh positif terhadap keputusan pembelian konsumen sehingga dapat diambil kesimpulan bahwa hipotesis pertama diterima. Variabel kualitas produk juga memiliki nilai t hitung lebih besar dari t table (2.710 ). Hasil tersebut menunjukan  bahwa kualits produk berpengaruh positif terhadap keputusan pembelian konsumen sehingga dapat diambil kesimpulan bahwa hipotesis kedua diterima. Variabel harga juga memiliki nilai t hitung lebih besar dari t table ( 4.351). Hasil tersebut menunjukan  bahwa harga berpengaruh positif terhadap keputusan pembelian konsumen sehingga dapat diambil kesimpulan hipotesis ketiga diterima. Kata kunci : Brand Image, Kualitas Produk, Harga,Keputusan Pembelian
ANALISIS PENGARUH KUALITAS PELAYANAN DAN FASILITAS KESEHATAN TERHADAP KEPUASAN PASIEN PUSKESMAS Th. Radito
JURNAL ILMU MANAJEMEN Vol 11, No 2 (2014): April
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (459.098 KB) | DOI: 10.21831/jim.v11i2.11753

Abstract

This study aimed to examine the effect of quality of service and health facilities owned by the health center (Puskesmas) to the patient's satisfaction. Puskesmas as the spearhead of health services in the community are expected to provide quality service and have adequate health facilities so as to increase patient satisfaction.This research was conducted at the Puskesmas Mantrijeron Jl. Panjaitan Mantrijeron 52 Yogyakarta. Puskesmas Mantrijeron chosen as the study site because it is a health center that organizes the quality of health services by government programs of Yogyakarta and by standards of the ISO (International Organization For Standardization) 9001: 2008.Subjects were patients who had treatment and are being treated at the Puskesmas Mantrijeron during the past year. Data collected in the form of primary data derived from the questionnaire which distributed to each respondent. Methods of data analysis using multiple regression.The results showed that the quality of care and health facilities are significantly affects the increase in patient satisfaction. However, from the regression results indicate that the quality of service and health facilities was only able to explain of 39.1% patient satisfaction. While the remaining 60.9% is influenced by other factors.
ANALISIS SIKAP PENILAIAN PASIEN TENTANG JASA PELAYANAN KESEHATAN Andri Purnamawati
JURNAL ILMU MANAJEMEN Vol 11, No 2 (2014): April
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (383.288 KB) | DOI: 10.21831/jim.v11i2.11754

Abstract

 The study, entitled "Analysis of Patients About Attitude Assessment in Health Care Services Medical Center Health Care and Rehabilitation Center (PPKR) BSMI Prambanan Klaten" which aims to determine how attitudes outpatient assessment of health services provided by the Center for Health Services and Medical Center Rehabilitation (PPKR) BSMI Prambanan Klaten that includes, facilities, workforce and location.In this study, researchers used a test tool attidude towar object or model of Fishbein attitude to answer the hypothesis. The hypothesis that the attitude of the patient assessment of health care services that includes, facilities, workforce and location in the Medical Center Health Care and Rehabilitation Center (PPKR) BSMI Prambanan Klaten is positive, it is true and acceptable. Because after tested the hypothesis is proven, based on the patient's attitude about the assessment interval services Polyclinics Health Care and Rehabilitation Center (PPKR) BSMI Prambanan Klaten covering factors, facilities, workforce and location of 64.44 and enter the positive interval is 54.78 x 67.66, mean attitude positive patient assessment of services provided Polyclinics Health Care and Rehabilitation Center (PPKR) BSMI Prambanan Klaten. 
PENGARUH KUALITAS PELAYANAN TRANSPORTASI UMUMBUS TRANS JOGJA TERHADAP KEPUASAN KONSUMEN Arif Wibowo
JURNAL ILMU MANAJEMEN Vol 11, No 2 (2014): April
Publisher : Universitas Negeri Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (286.813 KB) | DOI: 10.21831/jim.v11i2.11765

Abstract

This research  was conducted to examine the effect of Level of Service Quality Public Transport Bus Trans Jogja to customer satisfaction. Trans Jogja bus this is an attempt Yogyakarta Provincial Government since 2008 with the aim to improve public services, especially in the land transport sector in urban areas based DIY to replace the deposit system into a system service purchase. A very important factor in consumer satisfaction is service quality, which is measured in the quality aspects of the service will be a service is satisfied  or not satisfied user when using these services so that these aspects can be seen whether the quality of services provided is good or not good. The quality of transport good services and should attention wants and needs of consumers. Every customer have a perspective different to all forms of transportation layananpada. Whether or not consumers are satisfied with the product will affect the service behavior shown next. The sample used in this study is 100 respondents. The sampling method using purposive sampling. The result show that by using regression (R square)  methods, it can be concluded that tangible of variable positive and significant impact on consumer satisfaction with a significance value (P Value) of 0.308 0.05. While the reliability of a positive and significant effect on customer satisfaction with a significance value (P Value) of 0.305 0.05. Assurance significant positive effect on customer satisfaction with a significance value (P Value) of 0.194 0.05. Responsiveness positive and significant impact on consumer satisfaction with a significance value (P Value) of 0.301 0.05. For empathy and a significant positive effect on consumer satisfaction with a significance value (P Value) of 0.259 0.05.

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