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Journal of Information Systems and Technology Research
Published by Ali Institute of Research and Publication
ISSN : 28283864     EISSN : 28282973     DOI : https://doi.org/10.55537/jistr
Core Subject : Science, Engineering,
Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering
JISTR is a periodical journal that aims to provide scientific literature, especially applied research studies in information systems (IS) / information technology (IT), and an overview of the development of theories, methods, and applied sciences related to these subjects Focus and Scope Artificial intelligence Autonomous reasoning Bio-inspired algorithms Bio-informatics Cloud computing Data science Data mining Data visualization Decision support systems Deep learning Evolutionary computation Fuzzy logic Human-Computer Interaction Hybrid intelligent systems, Adaptation and Learning Systems IoT and smart environments Knowledge mining Machine learning Neural networks Pattern recognition Soft computing Prediction systems Signal and image processing System modeling and optimization Time series prediction Web intelligence
Arjuna Subject : Ilmu Komputer (semua kategori) - Ilmu Komputer (Lain-Lain)
Articles 5 Documents
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Search results for , issue "Vol. 2 No. 1 (2023): January 2023" : 5 Documents clear
Customer Service Information System Using Dynamic Priority Scheduling Algorithm At PT Sumatra Sistem Integrasi M Fahri Aditya Nasution; Suendri; Muliani Harahap, Aninda
Journal of Information Systems and Technology Research Vol. 2 No. 1 (2023): January 2023
Publisher : Ali Institute or Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/jistr.v2i1.324

Abstract

The development of information technology can make it easier to do various things, including the provision of services that use technology in providing information to customers who need and receive information. The service at PT Sumatera Sistem Integrasi is that the process of complaining about network disturbances from customers is still manual, so that customers still come directly to the company or by telephone to make complaints and prepare reports still in the form of ledgers and customers. queues are not yet systematic and integrated. Based on these problems, the authors built a website-based customer complaint application using the Dynamic Priority Scheduling algorithm as a queue priority. The Dynamic Priority Scheduling Algorithm is a dynamic approach to the priority scheduling algorithm. In the dynamic approach, this algorithm focuses on the process of determining the queue based on predetermined priority rules. With this application, it is hoped that it can simplify and improve the quality of service to customers optimally at PT Sumatra Sistem Integrasi.
Application of The WEBUSE Method in Analyzing National Industrial Information Systems Aliya Tasya, Nabilah; Dedi Irawan, Muhammad
Journal of Information Systems and Technology Research Vol. 2 No. 1 (2023): January 2023
Publisher : Ali Institute or Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/jistr.v2i1.513

Abstract

At this time the development of information systems is very rapid in various sectors. One of them is in the economic sector. Many information systems have sprung up in the economic sector, for example, the information system used by government agencies, namely the National Industrial Information System. The National Industrial Information System is an information system used by government staff to supervise data owned by each industrial company. This Information System has many features are home, industrial policies, e-reporting, helpdesk, and others. The application of an information system in an organization is inseparable from the user's perception of the information system. The Website Usability Evaluation (WEBUSE) method is an analytical method that allows users to assess the usability of the implemented web system. This method uses a questionnaire to obtain the required information. Therefore, this study uses the WEBUSE method in analyzing the National Industrial Information System to determine the value of the usability level of the system used. After doing the calculations, the results of the usability analysis of National Industrial Information System with the WEBUSE method get a point of 0.89 which includes an "Excellent" usability level. This usability level shows that the National Industrial Information System is following the wishes of its users.
Web-Based Intelligent Tutoring System On Students Achievement And Interest In Technical Drawing In Niger State Hassan, Abdullahi Muhammad; Usman; Bala; Mannir; Karfe
Journal of Information Systems and Technology Research Vol. 2 No. 1 (2023): January 2023
Publisher : Ali Institute or Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/jistr.v2i1.527

Abstract

The study examines how a web-based innovative coaching system affects students' performance and interest in technical drawing in Niger, Nigeria. The hypotheses created in answer to the two study questions are evaluated using the A.05 significance threshold. The investigation was conducted utilizing a pre-post non-equivalent control group quasi-experimental study design. The study's participants comprised 428 National Technical College (NTC) II, students. The sample size for this study was 180 students, of whom 68 were in the experimental group, and 112 were in the control group. The experimental group employed Simple Random Sampling (SRS) and intentional sampling techniques. The instruments used to gather data are the Technical Drawing Achievement Test (TDAT) and the Technical Drawing Interest Inventory (TDII). The reliability coefficient for TDAT is 0.77, whereas the reliability coefficient for TDII is 0.79 using the Pearson Product Moment Correlation coefficient. The mean was used to answer research questions, and ANCOVA was used to evaluate the hypotheses. The study's findings demonstrated that web-based intelligent tutoring solutions are more successful in raising student achievement and piquing their interest in technical drawing than traditional teaching techniques. It was suggested that professors, particularly those teaching technical drawing, employ a web-based intelligent tutoring system for technical college students to enhance students' academic performance and pique their interest in technical drawing.
Implementation of the Kano Model and Importance and Performance Analysis in the Development of a Web-Based Knowledge Management System Aslamiyah, Suwaebatul
Journal of Information Systems and Technology Research Vol. 2 No. 1 (2023): January 2023
Publisher : Ali Institute or Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/jistr.v2i1.552

Abstract

The student department is a work unit that oversees, accommodates and handles various kinds of student activities, both academic and non-academic. The problem that is usually faced by the student department is the occurrence of a knowledge gap (k-gap) between old and new office holders. This problem is caused by the frequent rotation of positions in university departments, while this position rotation is not followed by holding knowledge sharing sessions between employees. The purpose of this research is to develop a web-based knowledge management system for student departments that can overcome the knowledge gap problem. The method used in this research is the Importance and Performance Analysis (IPA) and the Kano Model. The reason for choosing the IPA method is because IPA can be used to measure the value of respondents' mastery of research attributes and can also measure the importance value of an attribute based on the respondent's perception. The Kano model is used in this study because Kano can categorize the attributes of a product or service based on how well the product/service is able to satisfy customer needs. The result of this study is a student department knowledge management system which can reduce the value of the knowledge gap by 1.63 points.
Implementation of Tiwana Method in a Knowldedge Management System Prototype Anisah, Siti
Journal of Information Systems and Technology Research Vol. 2 No. 1 (2023): January 2023
Publisher : Ali Institute or Research and Publication

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55537/jistr.v2i1.606

Abstract

Improving customer service really needs to be done by a company. one form of service improvement is to provide convenience to customers to submit financing applications that can be done anytime and anywhere. Knowledge management systems (KMSs) are tools aimed at supporting knowledge management. Utilization of Knowledge Management System (KMS) has a positive impact on the continuity of the organization's business, this happens because KMS is an effective way to translate work experience on an ongoing basis in the form of knowledge. The tiwana framework was chosen for the reason that tiwana has advantages compared to other methods for designing KM. The problem faced by cooperatives is that in submitting financing activities it is still manual, namely customers have to come to the Al Salaam sharia cooperative, this is very inconvenient for customers who want to apply for financing and the absence of a container that accommodates all information related to financing products, the type of marketing media used by Al-Saalam is brochures. The purpose of this research is to develop a knowledge management system to improve customer service with the main focus being to provide loan application features. The method used in this study is the Tiwana framework. The results of the research is a prototype of knowledge management system that can be accessed anytime and anywhere by customers.

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