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INDONESIA
Jurnal Ilmu Administrasi Negara
Published by Universitas Riau
ISSN : 1411948x     EISSN : 27145581     DOI : https://dx.doi.org/10.46730/jiana
Core Subject : Social, Engineering,
Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences
Jurnal Ilmu Administrasi Negara contains articles and scientific papers in the form of research and non-research results, both in government institutions or in the community. This journal focuses on the theoretical and practical study of public policy starting from the formulation, implementation, and evaluation of policies carried out by the government in dealing with the changing needs and demands of society. Therefore, the publication of this journal as a scientific media regarding issues of public policy, both in the form of legislation, legal government, regional regulations, policy government, and government programs and actions. The publication of this journal aims to disseminate theoretical and practical studies in the field of public policy throughout higher education, government institutions, non-governmental at the central, provincial, and city/district levels.
Arjuna Subject : Ilmu Sosial - Administrasi Publik
Articles 4 Documents
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Search results for , issue "Vol 12, No 1 (2014)" : 4 Documents clear
EFEKTIVITAS KUALITAS PELAYANAN KESEHATAN MASYARAKAT
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 12, No 1 (2014)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (427.204 KB) | DOI: 10.46730/jiana.v12i1.2213

Abstract

The purpose of this study is todetermine the effectiveness of the quality of public health services at the Public Health Centerin Palembang with service indicators; tangibles, reliability , responsiveness, assurance andempathy. The research methodology based quantitative descriptive survey. The unit of analysis isa clinic in Palembang. Samples use purposive sampling method : 2 main public health centers,four public health centers in a center of Palembang city, and 2 public health centers in suburb ofPalembang. Samples are 721 people. Data collection techniques using a questionnaire with fiveresponse categories in Likert Scale . The results showed that the quality of public health servicesin Palembang as perceived by the respondents is lower than what is expected of respondents(patients). The model used to improve the quality of health care in public health centers arestarting strengthen the chain of variable reliability, followed by empathy, responsiveness,assurance and tangibles.Keywords: quality of service, reliability, assurance, empathy, responsiveness
IMPLEMENTASI KEBIJAKAN MODEL KAMPUNG KONSERVASI TAMAN NASIONAL Ginung Pratidina
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 12, No 1 (2014)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (281.906 KB) | DOI: 10.46730/jiana.v12i1.2214

Abstract

Thisstudy aims to determine the model of policy implementation hometown conversion Hazy SalakMountain National Park in kelestaria environmental improvement and welfare of the community. Locations were taken in two villages namely indigenous villages and rural villages Kesepuhanregular administration Sukagalih village . Using research methods research study participationaction , where the data obtained with the aim of finding problems with new measures to solveproblems , and improve the employment situation . Data were collected from 30 imforman consistof the officers involved in the management and villagers elected GHSNP . Analysis of the datathrough qualitative analysis of the data obtained by the method of workshops , focus groups anddiaries ( log book ) . The results showed that the implementation of policies Conversion ModelKampung Salak Mountain National Park (MKK GHSNP) in improving the forest environmentand the welfare of society has not been effective . The main factor is the cause for differencesin the perception of the cultural values of the two communities on the concept of sample MKK.Keywords: policy implementation , conservation , reforestation , rehabilitation , participatoryobservation.
PENILAIAN KINERJA PELAYANAN BERBASIS SUMBER DAYA MANUSIA Dyah Hariani
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 12, No 1 (2014)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (291.013 KB) | DOI: 10.46730/jiana.v12i1.2215

Abstract

This study aimsto determine the performance of services and the determinants of the services performance atRegional Water Company (PDAM) in Jepara Regency. The method used is a qualitative approach,and the data were collected by interview, observation and documentation. Analysis of the datausing the domain analysis techniques. The results showed that the performance of services atPDAM in Jepara are still low or less satisfactory. The deciding factor for poor performance ofservice, dominated by employees. The quantity of employee behaviours are less. Moreover, theirquality of the education level is not in accordance with the nature and type of positions assignedto the organization’s principal task at PDAM.Keywords: performance services, performance assesment, human resources, public service.
IMPLEMENTASI PELAYANAN PERIZINAN TERPADU SATU PINTU Yuli Tirtariandi El Anshori; Enceng '; Anto Hidayat
JIANA ( Jurnal Ilmu Administrasi Negara ) Vol 12, No 1 (2014)
Publisher : Universitas Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (359.033 KB) | DOI: 10.46730/jiana.v12i1.2212

Abstract

The Implementation of Integrated Licensing Services. The purpose of the study is tofind an overview of the implementation of OSS, especially in Bangka Regency. The researchuses qualitative descriptive method. Then, The primary data are obtained from interviews andobservations, and the secondary data are obtained from the documents. The analysis of the datausing triangulation method. The results show that the commitment of the Bangka Regency headin implementing OSS is good, but the problem is found in terms of the functions of coordination.It arises as the impact of institutional forms. The impact of the pull of interests between thetwo institutions in the public service licensing can result in low confidence of the businessmenbureaucratic public service providers.Keywords: implementation, integrated public services, coordination

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