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Institut Pariwisata dan Bisnis Internasional Jalan Kecak, No. 12, Gatot Subroto Timur - Bali
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Jurnal Ilmiah Hospitality Management
Published by Institut Pariwisata dan Bisnis Internasional
ISSN : 20875576     EISSN : 25793454     DOI : https://doi.org/10.22334/jihm
Core Subject : Social,
Social Sciences
JIHM merupakan wadah kreatifitas dosen dalam menulis karya ilmiah dalam rangka memenuhi kewajiban Tri Dharma Perguruan Tinggi dan sebagai informasi ilmiah yang bisa dikembangkan bersama untuk tujuan pengalaman pengetahuan di kampus. JIHM berkomitmen merangsang penelitian berdampak tinggi dan inovatif yang relevan bagi akademisi dan praktisi di industri pariwisata, termasuk manajemen, rekreasi dan event. Audiensi kami terdiri dari akademisi, mahasiswa pascasarjana, praktisi dan semua yang tertarik pada bidang penelitian pariwisata. Jurnal ini menerima artikel dari para praktisi dan akademisi serta penelitian kualitatif dan kuantitatif. Setiap makalah akan dinilai berdasarkan standar nasional, orisinalitas / inovasi, kontribusi terhadap pengetahuan, relevansinya dengan subjek dan kualitas penyajiannya. Makalah-makalah tersebut akan direview oleh mitra bestari yang kredibel dan dapat dipercaya. Jurnal Ilmiah Hospitality Management diterbitkan dua (2) kali setahun, pada bulan Juni dan Desember
Arjuna Subject : Ilmu Sosial - Ilmu Sosial (Lain-Lain)
Articles 5 Documents
 1 
Search results for , issue "Vol 3 No 1 (2012)" : 5 Documents clear
DEVELOPING EFFECTIVE COMMUNICATION IN HOSPITALITY INDUSTRY : A STUDY OF CULTURAL EXPRESSIONS I Nengah Laba; Kadek Diah Purnama Dewi
Jurnal Ilmiah Hospitality Management Vol 3 No 1 (2012)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (465.798 KB) | DOI: 10.22334/jihm.v3i1.71

Abstract

This paper presents the study of cultural expressions in relation to developing effective  communication in hospitality industry with a theoritical approach proposed by Wierzbicka (1996: 443) who states that linguistic routines are expressions which occur in more or less predictable environments and in specific social situations or in particular types of interaction. Moreover, a theory of sociography of talking proposed by Laba (2012:70-71) who argues that cross-culture communication in social interactions is influenced by and integrated into seven communication components including target, argument, language, knowledge, interlocutors, natural setting and general convention. The research method applied in this study is descriptive qualitative using ethnography approach involving social and cultural practices (Estes, 2007: 171; Bungin, 2008:23; Moleong, 2011:24-26). The discussion shows that cultural expressions is indeed an integral part of any communication, i.e. different gratitude expressions occur in social interactions influenced by the natural setting of the interlocutors’ culture and knowledge which is conceptualized in communication triangle. In Bali, this natural setting is better known as Desa (place), Kala (time) and Patra (social norms) which strongly influence the communication act of the interlocutors. In order to develop more effective communication in hospitality industry, cultural expressions and the concept of communication triangle should be considered comprehensively.
PENGARUH PENDIDIKAN DAN PELATIHAN TERHADAP PRESTASI KERJA KARYAWAN HOTEL SANTIKA PREMIERE BEACH RESORT I Nengah Aristana; Dewi Syarifah
Jurnal Ilmiah Hospitality Management Vol 3 No 1 (2012)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (451.152 KB) | DOI: 10.22334/jihm.v3i1.120

Abstract

Hotel Santika Premiere Beach Resort provided education and training to all employees to improve their performance. Through education and training, it is expected to able to improve the employees’ performance in terms of their quality of service. To analyze the influence of education and training, an analysis on the effectiveness of education and training needed to be conducted. From the analysis, it was found that the percentage of the employees’ performance was 58,4%. The result indicated that aducation and training had an influence on the performance of the employees.
PERANAN BAJRA SANDHI SEBAGAI OBJEK WISATA PADA DENPASAR CITY’S TOUR ITINERARY I Gede Kutiana Anantaya
Jurnal Ilmiah Hospitality Management Vol 3 No 1 (2012)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (717.574 KB) | DOI: 10.22334/jihm.v3i1.121

Abstract

Bajra Sandhi Monument was built in 1987 and inaugurated in 2003 by Megawati Sukarno Putri, Indonesian Republic President.  The name of Bajra Sandi is taken from the form of building, it’s a bell of Hindu’s priest which used to complete the mantram when the priest carry out the ceremony. It’s an attractive tourist attraction located in the centre of Denpasar city as a place of historical tourism product of Balinese history. The aim of this research is to find out the role of Bajra Sandhi as tourist attraction in Denpasar City’s Tour Itinerary. The research was conduct by applying descriptive qualitative analysis approach. In this research involve 26 samples, the students of Tour and Tourism, Diploma III, Tourism Department, Bali State Polytechnic. Data were obtained through two type of instruments such as; questionnaire and document. The result of the research were: 0.58 of samples/students said strongly agree that Bajra Sandhi as an interesting historical tourism product, 0.71 of samples/students said strongly agree that Bajra Sandhi as tourism product of character building, which is able to build rhe character of visitors/tourists commonly and Balinese specifically, and 0.64 of samples/students said strongly agree that Bajra Sandhi as suitable choice for a destination point put it on in Denpasar City’s Tour Itinerary.
PERSEPSI WISATAWAN NUSANTARA TERHADAP KONDISI KEPARIWISATAAN BALI I Made Kusuma Negara
Jurnal Ilmiah Hospitality Management Vol 3 No 1 (2012)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (764.962 KB) | DOI: 10.22334/jihm.v3i1.122

Abstract

Bali is the common destination for foreign traveller as well as domestic traveller. The number of domestic traveller gives the economic impact for each country and multiplier effect. Therefore, the domestic traveller has the essence to analyse for this research. The purposes of this research are: (1) to analyse the perception of domestic traveller related to the tourism circumstances in Bali; (2) and to analyse the correlation between the social economic and demography of the domestic traveller’s variable with the own perception related to the tourism circumstances in Bali.In order to achieve the purpose of this research, sampling is done located at departure gate in Ngurah Rai Airport by using domestic traveller’s departure from Bali as respondent. Respondent is done by non-probability sampling method and direct questionnaire to be fulfilled by domestic traveller. There are 150 respondents that used to interview by accidental sampling method. There are two variables that are used to analyse the tourism circumstance in Bali that are physics and service. Some approaches are used in analysing data, which are to analyse the traveller’s perception domestic related to the tourism circumstances in Bali by descriptive aspect and to analyse the correlation between the social economic and demography of domestic traveller’s variable with the own perception related to the tourism circumstances in Bali by chi-square method.Based on the result analyses, there are six variables of adequate perception from seventeen variables of the tourism circumstance in Bali, i.e. the cleanliness of public area, the cleanliness of tourist object, the quality of transportation, reasonable price, reasonable quality of services and the quality of servicing trader, while the other variables gets better perception. The correlation between the social economy and demography of the domestic traveller’s variable with the own perception related to the tourism circumstances in Bali gets insignificant correlation, except the residence of the domestic traveller’s variable. Refer to the analysing result; it is important to optimize the cleanliness of public facilities, cleanliness at tourist attraction, quality of transportation facilities, and quality of services. 
DEVELOPING EFFECTIVE COMMUNICATION IN HOSPITALITY INDUSTRY : A STUDY OF CULTURAL EXPRESSIONS Kadek Diah Purnama Dewi
Jurnal Ilmiah Hospitality Management Vol 3 No 1 (2012)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (585.302 KB) | DOI: 10.22334/jihm.v3i1.123

Abstract

This paper presents the study of cultural expressions in relation to developing effective  communication in hospitality industry with a theoritical approach proposed by Wierzbicka (1996: 443) who states that linguistic routines are expressions which occur in more or less predictable environments and in specific social situations or in particular types of interaction. Moreover, a theory of sociography of talking proposed by Laba (2012:70-71) who argues that cross-culture communication in social interactions is influenced by and integrated into seven communication components including target, argument, language, knowledge, interlocutors, natural setting and general convention. The research method applied in this study is descriptive qualitative using ethnography approach involving social and cultural practices (Estes, 2007: 171; Bungin, 2008:23; Moleong, 2011:24-26). The discussion shows that cultural expressions is indeed an integral part of any communication, i.e. different gratitude expressions occur in social interactions influenced by the natural setting of the interlocutors’ culture and knowledge which is conceptualized in communication triangle. In Bali, this natural setting is better known as Desa (place), Kala (time) and Patra (norm) which strongly influence the communication act of the interlocutors. In order to develop more effective communication in hospitality industry, cultural expressions and the concept of communication triangle should be considered comprehensively.

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