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Sugeng Santoso
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Departement Industrial Engineering University of Muhammadiyah Malang Jl. Tlogomas No 246 Malang
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Jurnal Teknik Industri
Published by Universitas Muhammadiyah Malang
ISSN : 19781431     EISSN : 25274112     DOI : -
Core Subject : Economy, Science, Engineering,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering
Dr. Saiful Anwar Malang is a state hospital has done it is job and function, but in 3rd class of pavilion room, the number of patient decrease dramatically. It is concerned with quality of this hospital. To answer this problem, research was done using Quality Function Deployment (QFD). Quality Function Deployment is a tool which design some needs include customers represented as a voice of customer and including some competitions and also groups some activities that usually called affinity graphic ang getting a benchmarking for it is competition. From the result analysis can be showed that main attribute for patience is a accuracy. And from House Of Quality can be found that getting a periodic meeting to evaluate this hospital and also increase a service can be made 20 concept
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Strategi dan Menejemen
Articles 12 Documents
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Search results for , issue "Vol. 9 No. 2 (2008): Agustus" : 12 Documents clear
Perencanaan Kebutuhan Tenaga Kerja pada Perusahaan Jasa Penyeberangan Ujung-Kamal H Hartono
Jurnal Teknik Industri Vol. 9 No. 2 (2008): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol9.No2.95-101

Abstract

Employees is the most important need and the first priority corporation. Employees determines the successfully to achieve corporation aims. That’s why to planning employees need we have to doing accurately and precisely. This intended to adapt employees need at this present and future with work load, avoiding allowances, and all works can be optimally covered. This research was doing on crossing company PT. Dharma lautan Utama to analyze of employees need on porter department, vehicle arranger department, and entertainment department. Work load analyze is used to porter department and vehicle arranger department. For entertainment department is used urgently analyze with questionnaire method. From the analyze is got that amount of porter employees and vehicle arranger employees who company hire are over than work load. This circumstances make many allowances and many employees work not optimally. Beside that, there is company policy that’s not appropriate on equipping live singer facility. This facility is wasting because passengers are dislike. If company decrease the amount of employees, (hire employees as need) and changing live singer facility with substitution facility that passengers like (TV and Music), company will be able to minimized operational fare as Rp54.969.000. per month.
Perencanaan Perbaikan Kualitas Layanan Jasa Wisata Menggunakan Pendekatan Integrasi Servqual dan Quality Function Deployment Ahmad Mubin
Jurnal Teknik Industri Vol. 9 No. 2 (2008): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol9.No2.102-111

Abstract

Competition of tourism business in Malang makes the recreational park management to improve their innovations. Innovation intended to how the management can increase the quality of service which is able to give significant advantages and differs from the others recreational park. Sengkaling Recreational Park is one of tourist destination in Malang which is quite a lot visited by tourists. But since the exist of another competitor the Jatim Park, causes the decreased of the number of visitors of the Sengkaling Recreational Park. Therefore research was needed to be done to know what kind of service attributes wanted by tourists and how is the difference condition between perceptions and tourist expectations to quality of service given. A planning method which applicable to translate the customer needs become the action plan form for company is QFD. This step can be use to evaluate and plan the improvement of service quality. To sharpen the identification of service quality attributes that need to be applied therefore QFD approach is integrated with Servqual approach. At the Servqual approach found nine service attributes which have negative gap (difference) between perceptions and tourist expectations, that is security and safety guarantee of the play arena, the complete of the play arena, availability of toilet, hygiene and less time to pass on the toilet, comfortable route tourism object, supporting facilities for health and safety, environmental safety of tourism object, availability of dangerous area guide, and hygiene environment of tourism area. To plan the improvement of service quality, through QFD approach from result of analysis HOQ is got from priority consumer desire based on percentage rating of Normalized Raw Weight which is the complete of plays arena (15.09%), comfortable route of tourism object (13.10%), security and safety guarantee of plays arena (12.45%) and availability of the toilet (11.73%). While technical response which given high priority to be repaired and improved to fulfill satisfaction of Sengkaling Recreational Park visitors that is elegibility test of plays arena equipments and supporting facilities in routine (97.323), renovation of toilet building (96.513), addition of toilet in strategic locations (93.697), installation of commemoration fringes or sign in all area of the tourism object (70.033), location of officer cleaning service effectively (66.227) and addition of arena facility plays at (57.982).
Analisis Pengukuran Kualitas Layanan dengan Pendekatan Servqual dan Teori Antrian Di Kantor Pos Helda Mia Cahyanti
Jurnal Teknik Industri Vol. 9 No. 2 (2008): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol9.No2.112-116

Abstract

One way to survive in competition is having ability to give satisfied to the customer satisfaction principles. On the other hand, it should have measuring service quality with servqual approach. The destination of quality measuring is know about variable be included in variable position that must concentrate here, keep the good work, low priority, and possible overkill. The variables that go to concentrate here position, the factory must try more active to improve these variables in order that it can fill the customer desire. The variables belonging to this position is variable in comfortable about air conditioner, cleaner, friendly official, free parking place, accuracy delivery, and speed in service. From these variable belonging to concentrate here position, such as variable about accuracy delivery and variable about speed in service. Because of that, we must do measuring between coming and service time with queue theory. Besides, price minimize can decrease of queue with the way to establish the number of operator. With queue theory, it can increase operator become two peoples and total of excretion price become Rp21,477.7/hours with wait time in 0.3873144 hours/pack.
Aplikasi DMAIC Dalam Metode Six Sigma dan Eksperimen Shainin Bhote Sebagai Penurunan Persentase Cacat Heri M. Kholik
Jurnal Teknik Industri Vol. 9 No. 2 (2008): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol9.No2.117-127

Abstract

PT. Bumi Buana Citra Malang found the existence of problems that is, company find difficulties in degrading the amount of defect product. This matter [is] caused [by] the existence of variation in determining usage of configuration of level at process parameter, like happened variation determination of temperature of furnace, temperature of molten metal, determination of molding time and determination of pressurizing sand. Existence of variation in determination level configuration of the process parameter result incidence of defect product which height affect of expense defect product which must be accounted by company. To overcome the problem, Six-Sigma method was selected. Six Sigma is a logical procedure by following cycle of DMAIC to execute to repair of process by [doing/conducting] improvement and operation of quality result of production. In cycle of DMAIC early by determining the target of and accurate object, conducting measurement to ability of process at company, conducting observation to cause factors incidence problems by using experiment method of Shainin Bhote as supporter method, executing planning of repair according to from result of [at] previous phase and terminated by documenting repair pickings which have successful executed by using process operation of statistic. From applying of method of Six Sigma, company can degrade the amount of defect product which initially 129 unit of per-months become 25 units during period of repair or experience of degradation equal to 80, 6%. To the expense of effect of defect product which initially equal to Rp.12.996.750,00 per-months become equal to Rp.2.518.750,00 or happened thrift equal to 80,6% during period of repair. Beside that by using system of DMAIC in method of Six Sigma will be obtained a determination of configuration of level [at] better process and can improve level of operation of company.
Analisis Kelayakan Pendirian Proyek Stasiun Radio Guna Mengetahui Profit Maksimum Cukup Santoso
Jurnal Teknik Industri Vol. 9 No. 2 (2008): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol9.No2.128-136

Abstract

Elegibility study is research about could or not a invest project can do well and can give profit level which is suitable or can be use economically. To determine how competend or not the building a project that is seen from some of aspects which support the project building and this project can be success. The research object here was PT. Radio Mitra Suara Batu place in Wukir Number 4 Batu City. This company was active in information service which wish to conduct extention of business by building a new station with different format than other radio station there ever made by this company. Therefore, before company built a new radio station it must do some elegibility study first. In order to not have come too par unintentionally big investing capital for the project which due not profit. Aspect to be studied for example: First, market aspect which determine market segmentation and market plan. Second, technical and production aspect which determine project location, production capacity, needed facility, kind of technology that is use and project layout. Third, management aspect which determine organitation structure, job description, employee needed and work scheduling. Fourth, finance aspect which determine total invest, remains value, decrease value, earnings projection, incoming ang outgoing cash stream and Rate of Return value as standart of project elegibility. Fifth, industrial environmental aspect which determine which supplier one to be chose and how emulation industrially is similar. Sixth, economic, social and political aspect will be known impact from project building and way to overcome. Seventh, aspect of law will support legality of building of project from facet punish. To maximize earning using Linier Programming method. Sum up earnings with Linier Programming method is Rp6,222,420.00/day and Rp186,672,600.00/month and this value there are difference Rp2,400,00/month that is smaller than manual calculation.
Aplikasi Analytic Network Process Pada Perancangan Sistem Pengukuran Kinerja dengan Menggunakan Metode Balanced Scorecard S Sapto
Jurnal Teknik Industri Vol. 9 No. 2 (2008): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol9.No2.137-146

Abstract

Performance evaluation of company was very important to face competition with competitor and to be winner. So far, PT. Mitra Lestari Abadi conducted performance measurement at financial aspect and employee productivity, so that the company couldn’t identify factors caused reduce financial performance of company and performance of employee and also it didn’t know a part has to be repaired to increase performance on the next period. In solving the problem used Balanced Scorecard method as performance measurement system that translate vision and mission and strategy of company. From the result of performance measurement system design of PT. Mitra Lestari Abadi namely objective, key performance indicator and mapping strategy, it would be conducted heaviness with Analytic Network Process (ANP) method which considerate that there was relation each other among perspective and objective showed at map strategy. The result of performance measurement at PT. Mitra Lestari Abadi on a third of the year on 2007 with Higher is Better and Higher is Worse method and Traffic Light System was obtained all result KPI at PT Mitra Lestari Abadi with indicator green chromatic except to KPI amount of maintenance machine rotary, spindles, knife grinder and KPI amount of maintenance machine press dryer, composer, boiler with indicator yellow. Become management have to swiftly doing repair so that performance at next period progressively nicely.
Perancangan Sistem Informasi Inventori Gudang Berbasis Intranet Dwi Iryaning
Jurnal Teknik Industri Vol. 9 No. 2 (2008): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol9.No2.147-154

Abstract

PT Duta Mas Satu Pasuruan which be active in area produce of plywood, in activity documentation of data relating with inventory product still be done in a manual so that the problem which often faced was report access inventory limited to space and time where sales department didn’t know number supply of product in warehouse because doesn’t have information access connected. Arrangement of good inventory must always can answer question how much the product available in warehouse and when the product is required. So, for know the product stock especially product become then required by Information Inventory Warehouse System (SIGA) bases on Intranet. This implementation used scripting language discharged at HTML for enables checking and supervision directly through computer tissue system. Information Inventory Warehouse System (SIGA) made with software open source using program language of PHP and management of data base MySQL, and then used server computer bases on Windows. Information data of stock product which is available in warehouse has 4 kinds of product type, there are DF (4' × 8') 15000 slabs, MDF component design 18000 slabs, Plywood 24000 slabs and Fancywood 9000 slabs.
Perancangan Ulang Produk Paving Stone untuk Peningkatan Kualitas dengan Pendekatan Metode Taguchi dan Rekayasa Nilai F Fatifatussyam
Jurnal Teknik Industri Vol. 9 No. 2 (2008): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol9.No2.155-163

Abstract

Production goods, in this case paving stone is result from a production process have characteristic depicting performance. Producer as producer of product try the to product performance can fulfill expectation and desire of consumer. To improve the quality of paving stone, operator perform examination by setting change to factors having an effect on according to empirically and manual book. Factors having an effect on the among others : cement portland, water, sand, and also stone ash. Intention of this research is to specify maximum setting of factors in control having an effect on by isn’t it to value of variability strong depress paving stone, was so that got by strong measure depress the smallerness and or come near 200 kg/cm2. This research was done at process of paving stone. Experiment device the used is experiment device with method of Taguchi with model of matrix orthogonal array of L27 (313). And then done by confirmation experiment is stipulating of optimal setting of experiment of Taguchi. Analysis Data done pursuant to optimise of combination of level strong mean factor depress and paving of Signal Noise Ratio to ( Ratio of S/N). Analysis result indicated that cement of portland, water, sand, and stone ash having an effect on by isn’t it to strength depress paving stone. Maximum Setting reached at combination cement level 1 (0.37 kg); irrigate level 1 (0.2 lt); sand (1.9 kg) and stone ash of level 1 (0.8 kg). By using maximum setting, confirmation experiment result yield strength depress maximum paving, that is 189.3 kg/cm2. Value yielded at composition is 1.283.
Perencanaan Jumlah Pengalokasian Produk dan Rute Pengiriman untuk Meminimalkan Biaya Distribusi Hetty Maulity
Jurnal Teknik Industri Vol. 9 No. 2 (2008): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol9.No2.164-168

Abstract

Awing & Son represent one of the company which active in effort songkok, handling of inefficient distribution represent main problem in this industry which cause the expense of high product distribution. Of the condition needed by an method to overcome the problem. Alternative of I is Method Transportation represent one of the technique used for the allocation of product to customer by considering the expense of product distribution, capacities of[is source of and request of customer. As for its delivery route is network shipping direct. Especial target of this method is to plan the amount of proposal product allocation so that is later expected by minimization can the expense of product distribution. Alternative of II is Method of Saving Matrix represent one of the method which studying process delivery of goods to customer covering each allocation of retail at vehicle at the same time sort route to pass by vehicle. Especial target of this method is with order allocation every retail at vehicle also minimization can the expense of product distribution. As for its delivery is runs milk with shipping direct. Before we apply transportation method goodness and also method of Saving Matrix, is beforehand done by plotting and forecasting of request data 2 months come. Forecasting of demand by using method matching with result plotting of data, and then selected [by] smallest MAPE. After that result of the forecasting processed by using transportation method and of Saving Matrix. From data processing obtained by result for the allocation of product with transportation method got by retail for the allocation of warehouse of Gresik is to product allocation to Kediri, Ponorogo, Blitar, Banyuwangi, Probolinggo, Situbondo, Sidoarjo, Lamongan, Krian. and Jombang. While for the warehouse of Surabaya product allocation to Malang, Madiun, Jember, Asem Bagus, Madura, Mojokerto, Pasuruan, Krian. By using method of Saving Matrix obtained by cost-saving of distribution equal to Rp130,500.00/period of delivery or equal to 5.17% from Rp2,654,375.00 becoming Rp2,523,875.00.
Perancangan Sistem Pengukuran Kinerja dengan Metode Balanced Scorecard Erly Damayanti
Jurnal Teknik Industri Vol. 9 No. 2 (2008): Agustus
Publisher : Department Industrial Engineering, University of Muhammadiyah Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22219/JTIUMM.Vol9.No2.169-177

Abstract

The competitive working neighborhood, company needs a plan to create the future of organization through change which was done since now. Along this time, PT Mayatama Manunggal Sentosa focused only in financial while measured the performance. But in reality, the company often got complains from customers so that there needed certain method to conclude the problem. In order to conclude the problem, there used Balanced Scorecard Method since the method translate organization’s vision, mision, and strategy in balanced way through four perspective. They were financial perspective, customer perspective, internal business process also learning and developing process. From the work performance measurement system of PT Mayatama Manunggal Santosa, there existed strategic destination, Key Performance Indicator and map strategy. Then there existed a weighed strategy through Analytical Hierrarchy Process (AHP) while the next step was relation system between perspective and strategic destination destined to map strategy. The result of work performance in third period 2007 by using OMAX method and Traffic Light System there was got 13 KPI in green indicator, 8 KPI with yellow colour and only 1 KPI in red colour, it was tempered glass production amount, so that management needs to do an exact repair to increase the performance in the next period.

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