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INDONESIA
Jurnal Teknologi Informasi
Published by IDE LPKIA
ISSN : 23031096     EISSN : 28087410     DOI : -
Core Subject : Science,
Computer Science & IT
Jurnal ini memuat aplikasi dibidang teknologi Informasi, seperti Rekayasa Perangkat Lunak, Sistem Otomatisasi, Premograman WEB, Aplikasi Bisnis, Robotik
Arjuna Subject : Ilmu Komputer (semua kategori) - Aplikasi Ilmu Komputer
Articles 45 Documents
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Perangkat Lunak Sistem Reservasi dan Pengelolaan Kunjungan pada Museum COVID-19 Pakpahan, Andy Victor; Sofian, Rudy; Fauzan, Dede Abdur Rafi; Ferdiansyah, Fahmi Reza; Doni, Doni
Jurnal Teknologi Informasi Vol 4 No 2 (2025): Jurnal Teknologi Informasi
Publisher : INSTITUT DIGITAL EKONOMI LPKIA

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Abstract

Museum Galeri Arsip COVID-19, yang dikelola oleh Dinas Perpustakaan dan Kearsipan Daerah Jawa Barat, menghadapi berbagai kendala dalam pengelolaan kunjungan dan reservasi yang masih dilakukan secara manual. Proses ini sering kali menyebabkan kesalahan pencatatan data pengunjung, antrian panjang, serta kesulitan dalam pengaturan jadwal kunjungan. Penelitian ini bertujuan untuk mengembangkan sistem reservasi dan pengelolaan kunjungan berbasis web, guna mengoptimalkan efisiensi operasional museum. Metode Agile digunakan dalam proses pengembangan perangkat lunak yang terdiri dari beberapa iterasi, mulai dari analisis kebutuhan, perancangan, implementasi, hingga pengujian menggunakan metode Black Box Testing. Sistem ini dibangun menggunakan Laravel sebagai framework PHP, dengan MySQL sebagai basis data, serta didukung fitur seperti manajemen reservasi, laporan pengunjung, dan umpan balik pengguna. Hasil pengembangan menunjukkan bahwa sistem dapat meningkatkan efisiensi pengelolaan reservasi, menyediakan laporan pengunjung yang terstruktur, dan memberikan pengalaman yang lebih baik kepada pengguna. Implementasi sistem ini diharapkan dapat menjadi solusi efektif dalam digitalisasi manajemen kunjungan museum dan memberikan kontribusi positif terhadap pengelolaan data pengunjung secara keseluruhan
The Role of Electronic Service Quality in Establishing Customer Satisfaction and Trust in E-Commerce Platforms WK, WAHYU NURJAYA; Nuralisa, Mike; Ramadhona, Marini; Firdaus, Adam; Sugiana, Neng Susi Susilawati
Jurnal Teknologi Informasi Vol 5 No 1 (2025): Jurnal Teknologi Informasi
Publisher : INSTITUT DIGITAL EKONOMI LPKIA

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Abstract

The rapid evolution of e-commerce platforms has elevated the significance of electronic service quality (e-service quality) in shaping customer satisfaction and trust. This study aims to examine how e-service quality dimensions—such as reliability, responsiveness, assurance, and website usability—affect customer satisfaction and trust across different cultural backgrounds. A cross-cultural quantitative research design was employed to gather insights from 100 respondents representing diverse nationalities who actively engage in online shopping. Data were collected through structured questionnaires and analyzed using SPSS software to determine the relationships among variables. The findings reveal that e-service quality has a significant and positive impact on both customer satisfaction and trust. Among the service dimensions, website usability and responsiveness emerged as the most influential factors across cultures. Furthermore, the results highlight variations in customer perceptions based on cultural context, suggesting that e-commerce platforms must tailor their service strategies to accommodate cultural preferences. From a practical standpoint, these insights provide actionable implications for e-commerce businesses seeking to enhance their competitive edge in a global market. By understanding the cultural nuances that shape customer expectations, online platforms can develop more personalized and effective service strategies to boost customer loyalty. The uniqueness of this study lies in its cross-cultural approach, combining service quality analysis with cultural sensitivity to deliver more inclusive e-commerce insights. This perspective addresses a critical gap in prior research, which often overlooks cultural influences in service quality assessment.
The Role of Customer Service in Establishing Trust in Fintech through ShopeePay on the Shopee Platform Hamidah, Hamidah; Oktaviani, Sagita Dela; Sianturi, Ezra Riyanti; Adela Putra, Billy Rifallo; Abraham Jansen, Warouw Vallencio; Susilawati Sugiana, Neng Susi
Jurnal Teknologi Informasi Vol 5 No 1 (2025): Jurnal Teknologi Informasi
Publisher : INSTITUT DIGITAL EKONOMI LPKIA

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Abstract

This study aims to explore the role of customer service in building user trust in fintech services, specifically ShopeePay on the Shopee platform. With the rapid rise of digital payment systems, trust has become a critical factor influencing user adoption and continued usage. Using a qualitative research method, in-depth interviews were conducted with 50 ShopeePay users to gather insights into their experiences with customer service and its impact on their trust in the platform. The results indicate that responsive, empathetic, and solution-oriented customer service significantly contributes to fostering trust in ShopeePay. Users emphasized the importance of clear communication, timely problem resolution, and a sense of security when interacting with customer service representatives. Practical implications suggest that improving service quality and user experience through customer service strategies can enhance customer loyalty and strengthen brand credibility in the fintech ecosystem. The findings underscore the strategic role of customer service as not only a support function but also a trust-building mechanism in digital financial services.
THE LEVEL OF CUSTOMER CONVENIENCE IN ACCESSING SERVICE FEATURES ON THE GOJEK APPLICATION Martini, Tini; Azzahra, Hifia Alya; Nur Qolbi, Aprilia Eka; Surahman, Dongki; Susilawati Sugiana, Neng Susi
Jurnal Teknologi Informasi Vol 5 No 1 (2025): Jurnal Teknologi Informasi
Publisher : INSTITUT DIGITAL EKONOMI LPKIA

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Abstract

This study aims to determine the level of customer comfort in accessing service features on the Gojek application. As a widely used digital platform in Indonesia, Gojek offers a variety of services that demand an easy-to-use interface and smooth accessibility. This research uses a qualitative method involving 20 resource person who are active Gojek users. Data was collected through open-ended interviews to explore users' experiences, challenges, and satisfaction in accessing service features such as transportation, food delivery, payment systems, and customer support. The results show that most users find the Gojek application generally convenient and intuitive, especially in terms of navigation and feature integration. However, a minority of users expressed difficulties in accessing certain functions, especially during system updates or when using older phone models. Practical implications suggest that while Gojek's interface design is largely effective, there is still room for improvement in optimizing the user experience for a wider demographic, especially those less familiar with digital technology. Improving system responsiveness and providing clearer guidance within the application can increase customer satisfaction and loyalty. This study contributes to the ongoing importance of user-centered design in mobile applications.
OPTIMISASI PENGIRIMAN OPTIMASI PENGIRIMAN PRODUK KALIGRAFI NIRWANA ARTWORK MENGGUNAKAN METODE TRANSPORTASI lestari, septya dwi
Jurnal Teknologi Informasi Vol 5 No 1 (2025): Jurnal Teknologi Informasi
Publisher : INSTITUT DIGITAL EKONOMI LPKIA

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Abstract

Nirwana Artwork is a business engaged in the production and sale of custom calligraphy online through various e-commerce platforms. As demand from various regions in Indonesia increases, shipping costs have become a crucial component in business operations. This study aims to optimize product delivery to several destination cities using transportation methods to obtain a minimum total shipping cost. The data used includes shipping costs from three expeditions (J&T, JNE, and SiCepat) to the destination cities (Semarang, Surabaya, Yogyakarta, and Bandung), as well as the number of requests and capacity of each expedition. The solution was carried out using the Northwest Corner method for the initial solution and Stepping Stone for the solution improvement. The calculation results show that transportation methods can significantly reduce shipping costs. This optimization is expected to help MSMEs in making more efficient and economical logistics decisions.

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