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Lutfan Lazuardi
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lutfan.lazuardi@ugm.ac.id
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+62274547490
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jmpkfk@ugm.ac.id
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Jl. Farmako Sekip Utara, Yogyakarta, Indonesia 55281 Departemen Kebijakan dan Manajemen Kesehatan, Fakultas Kedokteran, Kesehatan Masyarakat dan Keperawatan, Universitas Gadjah Mada
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INDONESIA
Jurnal Manajemen Pelayanan Kesehatan (The Indonesian Journal of Health Service Management)
Published by Universitas Gadjah Mada
ISSN : 14106515     EISSN : 28286774     DOI : https://doi.org/10.22146/jmpk.v25i03.5186
Core Subject : Health,
Health Professions Public Health
Misi JMPK adalah menerbitkan, menyebarluaskan dan mendiskusikan berbagai tulisan ilmiah mengenai manajemen pelayanan kesehatan yang membantu manajer pelayanan kesehatan, peneliti, dan praktisi agar lebih efektif. Jurnal ini ditujukan sebagai media komunikasi bagi kalangan yang mempunyai perhatian terhadap ilmu manajemen pelayanan kesehatan antara lain para manajer, pengambil kebijakan manajerial di organisasi-organisasi pelayanan kesehatan seperti rumah sakit, dinas kesehatan, Kementerian Kesehatan, pusat-pusat pelayanan kesehatan masyarakat, BKKBN, pengelola industri obat, dan asuransi kesehatan, serta institusi pendidikan penelitian.
Arjuna Subject : Kedokteran - Kesehatan Masyarakat, Kesehatan Lingkungan dan Pekerjaan
Articles 4 Documents
 1 
Search results for , issue "Vol 23 No 04 (2020)" : 4 Documents clear
PENANGANAN KOMPLAIN DI RUMAH SAKIT Irene Waine; Andreasta Meliala; Valentina Dwi Yuli Siswianti
Journal of Health Service Management Vol 23 No 04 (2020)
Publisher : Departemen Kebijakan dan Manajemen Kesehatan, Fakultas Kedokteran, Kesehatan Masyarakat, dan Keperawatan, Universitas Gadjah Mada, Yogyakarta Jl. Farmako Sekip Utara Yogyakarta 55281 Telp 0274-547490

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (149.999 KB) | DOI: 10.22146/jmpk.v23i04.4253

Abstract

Background: Complaint management is a strategy used by agencies in dealing with consumer complaints. Seeing consumer complaintsis an opportunity for agencies to retain consumers. Through an effective complaint handling process, information from customerswill be obtained as input in improving and developing agency service activities. Complaints are a form of dissatisfaction with informationor services received. Thus, complaints can solve customer dissatisfaction problems in hospital services to improve hospital quality.Objective: This study aims to evaluate the effectiveness of handling complaints at the Panti Rapih Hospital.Methods: This research is qualitative. Subjects in the study were ten officers who often handled complaints. The study was conductedin May-June 2019 at Panti Rapih Hospital.Results: The availability of supporting facilities is adequate, including complaint channels via SMS, email, via telephone, suggestionbox, complaint sheet. All staff have received training in effective communication. The flow and procedures for handling complaintshave been maximized. However, their many complaints are still repeated. The process of monitoring and evaluating complaint handlingreporting documentation has been running optimally. The response time for handling complaints is perfect because all casesare handled on average 1x24 hours, the response time reaches 95%.Conclusion: The handling of complaints at the Panti Rapih Hospital has been maximized but ineffective. The handling is not yet effectivebecause the information system process does not support the complaint handling process, for example, the delivery of information topatients who have not been able to in real-time. The mechanism for handling complaints is carried out by submitting complaints verballyand in writing to the maximum extent.
DAMPAK KAPITASI KHUSUS TERHADAP CAPAIAN KINERJA FASILITAS KESEHATAN TINGKAT PERTAMA DI KABUPATEN Muhammad Syukran; Firdaus Hafidz As Shidieq
Journal of Health Service Management Vol 23 No 04 (2020)
Publisher : Departemen Kebijakan dan Manajemen Kesehatan, Fakultas Kedokteran, Kesehatan Masyarakat, dan Keperawatan, Universitas Gadjah Mada, Yogyakarta Jl. Farmako Sekip Utara Yogyakarta 55281 Telp 0274-547490

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (126.894 KB) | DOI: 10.22146/jmpk.v23i04.4254

Abstract

Background: Payment patterns at health facilities are an important component of the National Social Security System. Payment systemapplied by BPJS Kesehatan to primary health care is the capitation payment system and the establishment of special capitation paymentsfor primary health care in remote areas. The effort was made with the aim of improving the quality of service and primary healthcare performance. One of the districts receiving special capitation is Donggala, it is necessary to conduct research on the impact of thespecial capitation policy on the performance of primary health care in Donggala.Objective: This study aims to evaluate the impact of the special capitation policy on the performance of primary health care in Donggala.Methods: This study uses a quantitative observational study with a cross-sectional design. This study uses secondary data from theBPJS Kesehatan Palu branch and primary health care located in Donggala. Primary health care that are the subject of researchare 16 with a month as research unit for one year so that the total observations are 192 observations. Data analysis was carried outin stages, univariate, bivariate with chi square, and multivariate with logistic regression analysis.Results: Primary health care with special capitation have better performance outcomes compared to regular capitation in a certainperiod of time (OR = 3.67). Factors of human resource availability, namely general practitioners, dentists, and nurses will increase theprobability of achieving performance targets (OR = 5.32).Conclusion: The performance achievements of primary health care with special capitation is better than the regular capitation, the availabilityof human resources (i.e availability of general practitioners, dentists and nurses) have contributed to the performance improvementsof primary health care.
EVALUASI PELAKSANAAN PROGRAM KELUARGA BERENCANA DAN KESEHATAN REPRODUKSI DI KAMPUNG KB KABUPATEN: STUDI KASUS KECAMATAN Syahra Sonia Andhiki; Laksono Trisnantoro; Dwi Handono Sulistyo
Journal of Health Service Management Vol 23 No 04 (2020)
Publisher : Departemen Kebijakan dan Manajemen Kesehatan, Fakultas Kedokteran, Kesehatan Masyarakat, dan Keperawatan, Universitas Gadjah Mada, Yogyakarta Jl. Farmako Sekip Utara Yogyakarta 55281 Telp 0274-547490

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (140.598 KB) | DOI: 10.22146/jmpk.v23i04.4256

Abstract

Background: The Kampung KB program since 2016 has made families take the initiative to invite the surrounding environment to participate in fulfilling family planning needs independently. The village KB program builds cross-sectoral collaboration, one of which is fulfilling aspects of family planning with the achievement of longterm contraceptives (MKJP).Objective: This study aims to explore the extent which is the effectiveness of Kampung KB Program was implemented and has an impact on MKJP achievements in Desa Sumberjaya Kecamatan Gondanglegi, Kabupaten Malang.Methods: The approach is a case study using quantitative and qualitative data that will provide information about the context, input, process, and product of family planning targets. Quantitative data were collected from documented secondary data reports. Subjects totalling 22 people are stakeholders involved in implementing family planning policies and program activities. Data were analyzed using content analysis.Results: The implementation of Kampung KB Program in Desa Sumberjaya, Kecamatan Gondanglegi, has been going well in termsof the implementation of POKJA activities, the activity of field line officers, and the availability of contraceptives. In addition, the obstaclesthat need to be addressed are the insufficient distribution of PLKB/Sub PPKBD/cadres in the field, low financial support coupledwith the absence of a strong policy and other challenges that are difficult to penetrate public trust related to MKJP.Conclusion: Aspects that caused MKJP’s achievement have not reached the target in Desa Sumberjaya Kecamatan GondanglegiKabupaten Malang, including the lack of field line officers, minimal operational funding support, less operational policies, and theexistence of a pandemic that caused many activities to be limited and even stopped as well as factors such as the socio-cultural complaints that are complained of difficult for field line officers to penetrate.
FAKTOR YANG MEMPENGARUHI KEPESERTAAN JAMINAN KESEHATAN NASIONAL DI KABUPATEN Yosalli; Firdaus Hafidz As Shidieq
Journal of Health Service Management Vol 23 No 04 (2020)
Publisher : Departemen Kebijakan dan Manajemen Kesehatan, Fakultas Kedokteran, Kesehatan Masyarakat, dan Keperawatan, Universitas Gadjah Mada, Yogyakarta Jl. Farmako Sekip Utara Yogyakarta 55281 Telp 0274-547490

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (183.443 KB) | DOI: 10.22146/jmpk.v23i04.4257

Abstract

Background: Health insurance membership is one of three aspects of WHO’s Universal Health Coverage (UHC). Indonesia is oneof the countries in Asia that has not yet reached the UHC target.For example, DI Yogyakarta (DIY) has reached its JKN insurance membership target. However, one of the districts, namely Sleman,has not yet reached the target of membership. Thus, analysis is needed to determine the factors that influence.Objective: Knowing the characteristics of the community protected by JKN, getting an overview of membership trends and knowing thefactors that influence membership.Methods: This study uses quantitative research with a longitudinal research design. The analysis conducted in this study wasunivariate, chi-square test for bivariate and logistic regression for multivariate analysis. Respondents were selected by two-stagestratified sampling. The research was conducted in Sleman Regency in January-March 2020.Results: The trend of health insurance membership in the district tends to increase from each cycle. Factors affecting participationin the first cycle are age, education, type of work, marital status, population status and location of residence. In the second cycle areage, education, type of employment, marital status, population status, type of residence location and health status. In the third cycleare age, type of work, marital status, population status and health status. While for the fourth cycle are age, occupation, marital status,population status, religion, health status, and household income.Conclusion: Based on the analysis that has been done, every stakeholder have to strengthen the team work across sectoral. TheJKN membership should be a pre requirements for the people that had a plan to stay in Sleman Regency for study or working. The religion organization should be involved to spread the information that how important health insurance is.

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