cover
Article Per Year (5 Year)
All
Home Page
OAI Link
Editorial Team
Contact
Reviewer
Google Scholar
Contact Name
Marian Tonis
Contact Email
marian@univawalbros.ac.id
Phone
+6281365229838
Journal Mail Official
jham@univawalbros.ac.id
Editorial Address
Jl. Karya Bakti, Simp. BPG Kulim Pekanbaru
Location
Kota pekanbaru,
Riau
INDONESIA
Journal of Hospital Administration and Management (JHAM)
Published by Universitas Awal Bros
ISSN : 27228193     EISSN : 27228193     DOI : https://doi.org/10.54973/jham.v3i2
Core Subject : Health, Science,
Decision Sciences, Operations Research & Management Medicine & Pharmacology Public Health
Focus & Scope Hospital Information and Management System Hospital Administration Occupational Health and Safety Health Education and Promotion Public Health Science Medical records Hospital Accreditation General Management Leadership Human Resource Management Production Management Marketing Management Financial management Information Management Strategy and Operations Management
Arjuna Subject : Profesi Kesehatan - Menejmen Informasi Kesehatan
Articles 15 Documents
 1   2 
Search results for , issue "Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)" : 15 Documents clear
PENGARUH SISTEM PEREKRUTAN SUMBER DAYA MANUSIA DALAM MENINGKATKAN KINERJA KARYAWAN DI UNIT ADMINISTRASI RUMAH SAKIT AWAL BROS PANAM PEKANBARU Wulandari, Atika; Suryandartiwi, Wiwik; Yuliana, Anastasya Shinta
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.288

Abstract

The hospital is one of the institutions that provide health services, this health service itself cannot be separated from the hospital administration. The administration section is a supporter in terms of decision making, activities in the administration of a hospital have a huge influence on the success or failure of a hospital. The influence of the human resource recruitment system in the Administration Unit greatly affects employee performance. The better the recruited employees, the better the performance provided. To get quality human resources, a good recruitment system is needed in order to produce quality resources as well. This study aims to determine the effect of the existing human resource recruitment system in the initial hospital bros panam. This type of research is qualitative with an analytical descriptive approach. There were 6 informants in this study and this study used the Rapid Assessment Procedures (RAP) model. This research was conducted on September 29 – October 18, 2022 at Awal Bros Panam Hospital. The results of the study found that there was still a lack of human resources in the administrative unit of the early bros panam hospital, there was no special SIMRS training in the administrative unit, besides that compensation also affected the performance of employees. And in recruiting new hospital employees it is in accordance with the SOP that has been set. It is recommended to add employees in the administrative unit, provide special SIMRS training in the administrative unit for employees who graduate from hospital administration and provide a special room for recruitment and provide written tests so that test results can be obtained quickly.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PASIEN RAWAT JALAN DI RSUD ARIFIN ACHMAD PROVINSI RIAU Giovaningrum, Putri; Firdaus, Muhammad
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.289

Abstract

Kualitas pelayanan sebagai konsep yang secara tepat mewakili inti dari kinerja suatu pelayanan, yaitu perbandingan terhadap excellence dan sales counter yang dilakukan oleh konsumen. Terciptanya kepuasan dapat membuat hubungan pelanggan dengan Institusi menjadi baik. Pelanggan akan melakukan pembelian ulang dan akan membuat pasien loyal terhadap Institusi tersebut. Tujuan dari penelitian ini untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pasien rawat jalan RSUD Arifin Achmad Provinsi Riau. Penelitian ini menggunakan metode penelitian Kuantatif dengan pendekatan Deskriptif, dilaksanakan di RSUD Arifin Achmad Provinsi Riau dengan jumlah responden sebanyak 67 sampel. Penelitian ini dilaksanakan dengan teknik pengumpulan data observasi dan kuesioner. Analisis data menggunakan univariat, bivariat, uji normalitas. Hasil penelitian dari uji bivariat Koefesian P-Value dengan jumlah nilai 0,016 maka dapat dikatakan bahwa kualitas pelayanan memiliki pengaruh terhadap kepuasan dan loyalitas pasien. Pasien merasa puas dengan kualitas pelayanan yang diberikan oleh RSUD Arifin Achmad Provinsi Riau.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASA PASIEN RAWAT JALAN DI RSUD SELASIH KABUPATEN PELALAWAN Sarah azhari, Mey; Salim, Agus
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.290

Abstract

Service quality can be used as an indicator as a measure of customer satisfaction with a company. Satisfaction is the occurrence of feelings of pleasure or disappointment towards someone that  arises after comparing performance such as product results that are thought to performance or getting an expected result. This study aims to determine the effect of service quality on outpatient satisfaction at RSUD Selasih, Pelalawan Regency. This study uses a quantitative research method with a descriptive approach, carried out at RSUD Selasih, Pelalawan Regency with a total of 67 samples of respondents. This research was carried out using observation data collection techniques and questionnaires. Data analysis used analysis of validity test, reliability test, univariate, bivariate, normality test and simple linear test. The results of the study of the quality of patient care, many chose to agree on each indicator, namely, thanibel, reliability, responsiveness, assurance, empathy, so patients were satisfied with the quality of service at Selasih Hospital, Pelalawan Regency. The results of patient satisfaction testing, patients are satisfied with the services provided at Selasih Hospital, Pelalawan Regency. Therefore, the quality of service affects patient satisfaction. From the test results, the patient was satisfied with the quality of service provided by the RSUD Selasih, Pelalawan Regency. The influence of service quality on outpatient satisfaction at Selasih Hospital, Pelalawan Regency.
PENGARUH KUALITAS PELAYANAN TENAGA ADMINISTRASI RUMAH SAKIT TERHADAP KEPUASAN PASIEN DI UNIT INSTALASI RAWAT JALAN RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD PROVINSI RIAU Suryandartiwi, Wiwik; Tifani, Meidita; Salim, Agus
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.294

Abstract

The quality of health services is a level that shows the perfection of health services, which can create a sense of satisfaction in every patient who gets benefits at the Arifin Achmad Hospital, Riau Province. Happiness will be fulfilled if the better the quality of service, the more satisfied the patient will be and will continue to return to get service from time to time because good service can provide satisfaction to patients following their needs and desires. This study aims to determine the effect of the quality of hospital administration services on patient satisfaction in the outpatient installation unit of Arifin Achmad Hospital, Riau Province. This type of research is quantitative by using a questionnaire. Respondents in this study were patients who had received outpatient registration services at Arifin Achmad Hospital, Riau Province. The results of the study obtained a total of 100 respondents. The analysis results show that all service quality indicators (Tangible, Reliability, Responsiveness, Assurance, Empathy) positively influence the service quality of hospital administrative staff on patient satisfaction in the outpatient installation unit of Arifin Achmad Hospital, Riau Province. There are two service quality indicator variables that have the most dominant influence on patient satisfaction in the outpatient installation unit of the Arifin Achmad Hospital, Riau Province, which include the Assurance indicator 48.6% and Tangible 24.3% and show that 63.6% of the patient satisfaction variable can be explained. by the service quality of hospital administrative staff, so it can be concluded that the service quality of hospital administrative staff in outpatient installations greatly influences patient satisfaction.
PERAN FISIOTERAPI DALAM PENCEGAHAN CEDERA OVERUSE PADA PELARI MARATON Marliana; Nurshal, Rezki Amalia; Muhammad
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.585

Abstract

Overuse injuries are common among marathon runners due to high training loads and repetitive movements. Physiotherapy plays a crucial role in preventing overuse injuries through rehabilitative and preventive approaches, including strength training, stretching techniques, and proper biomechanical education. This study aims to analyze the role of physiotherapy in preventing overuse injuries in marathon runners. This research adopts a qualitative descriptive design using in-depth interviews and observations with marathon runners undergoing preventive physiotherapy programs. The sample consists of professional and amateur marathon runners experiencing early symptoms of overuse injuries. Data were analyzed to identify the most effective physiotherapy interventions in reducing injury risks. The results indicate that physiotherapy programs incorporating core and lower limb strengthening exercises, dynamic stretching, and biomechanical correction techniques significantly reduce the risk of overuse injuries in marathon runners. Additionally, education on training load management and recovery contributes to long-term injury prevention. Therefore, physiotherapy should be an integral part of marathon runners' training programs to maintain optimal performance and prevent injuries.

Page 2 of 2 | Total Record : 15

 1   2 

Filter by Year

2022 2022


Reset
Filter By Issues
All Issue Vol 6 No 1 (2025): Journal of Hospital Administration and Management (JHAM) Vol 5 No 2 (2024): Journal of Hospital Administration and Management (JHAM) Vol 5 No 1 (2024): Journal of Hospital Administration and Management Vol 5 No 1 (2024): Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM) Vol 3 No 1 (2022): Journal of Hospital Administration and Management (JHAM) Vol 2 No 2 (2021): Journal of Hospital Administration and Management (JHAM) Vol 2 No 1 (2021): Jurnal Administrasi Rumah Sakit dan Manajemen Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen Vol 1 No 1 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen More Issue