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PERSEPSI KOMUNIKASI EFEKTIF PERAWAT DENGAN KEPUASAN PASIEN DI INSTALASI RAWAT INAP RSUD PETALA BUMI PROVINSI RIAU Anastasya Shinta Yuliana; Merry Citra Amelia; Bobi Handoko
Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Satisfaction is the level of one's feelings after comparing the performance or results that he felt with his expectations. Of non-formal interview to patient complaints from patients such as nurses indifferent, of lack of information, complaints that are sometimes not addressed and the nurse did not introduce himself, this can affect the patient's perception of nurses terdap effective communication. The purpose of research is knowing the perception of effective communication nurse with patient satisfaction in hospitals Petala Earth Riau Province Year 2016. This research is a quantitative analytical observational cross-sectional study design. Samples were 100 patients in the inpatient hospital Petala Earth Riau Province Year 2016 and a minimum had been hospitalized for 2 days while interviewing. The sampling technique used simple random sampling. Data were collected through questionnaires and data analysis with statistical test Chi-square with a degree of confidence of 95% (α = 0.05). The results showed relationship between Empathy (Empathy) (P value = 0.008), Clarity (Clarity) (P value = 0.025), no relationship between Humble (Humble) (P value = 0.078) and Respect (Respect) (P value = 0.069). Expected to socialize more nurses, provide clarity of information, friendly, gentle in the spoken word and more on patient care anymore.

ANALISIS PENGENDALIAN KEJADIAN SALAH SISIP DOKUMEN REKAM MEDIS DI RUMAH SAKIT ISLAM IBNU SINA PEKANBARU TAHUN 2018 ANASTASYA SHINTA YULIANA
Al Tamimi Kesmas: Jurnal Ilmu Kesehatan Masyarakat (Journal of Public Health Sciences) Vol 7 No 2 (2018): Al-Tamimi Kesmas : Jurnal Ilmu Kesehatan Masyarakat (Journal of Public Health Sci
Publisher : STIKes Al-Insyirah Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1081.068 KB)

Control is an activity carried out to guarantee activities in accordance with the plan and if an error occurs, it can be corrected so that what is expected can be achieved. At the Ibnu Sina Islamic Hospital Pekanbaru the occurrence of misplaced medical record documents often occurs and the highest incidence occurs in January 2018 with 169 incidents. The purpose of the study is to analyze the control of the occurrence of misplaced medical record documents at Ibn Sina Islamic Hospital Pekanbaru. Research uses qualitative methods with the design of Rapid Assessment Procedures (RAP). The study was conducted on 01 June - 31 July 2018 at Ibnu Sina Islamic Hospital Pekanbaru. Informants in the study amounted to 6 people and the study used the Content Analysis model. The results showed that the lack of staff, the lack of special training, the absence of rewards for the best officers, lack of shelves, shelves made of wood and plywood, not displayed SOP (storage quality procedures and indicators), absence of microfile on documents thick medical records and the absence of a staff satisfaction survey in the storage section of medical record documents. It was concluded that controlling the occurrence of misplaced medical record documents had not been done optimally at Ibn Sina Islamic Hospital Pekanbaru. It is recommended to add additional officers, conduct special training, provide rewards for the best officers, increase the number of shelves, replace shelf shelves especially those with plywood, display SOPs (procedures and storage quality indicators), microfile on thick medical record documents and conduct satisfaction surveys officers in the storage section of medical record documents.

PERSEPSI KOMUNIKASI EFEKTIF PERAWAT DENGAN KEPUASAN PASIEN DI INSTALASI RAWAT INAP RSUD PETALA BUMI PROVINSI RIAU Anastasya Shinta Yuliana; Merry Citra Amelia; Bobi Handoko
Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Satisfaction is the level of one's feelings after comparing the performance or results that he felt with his expectations. Of non-formal interview to patient complaints from patients such as nurses indifferent, of lack of information, complaints that are sometimes not addressed and the nurse did not introduce himself, this can affect the patient's perception of nurses terdap effective communication. The purpose of research is knowing the perception of effective communication nurse with patient satisfaction in hospitals Petala Earth Riau Province Year 2016. This research is a quantitative analytical observational cross-sectional study design. Samples were 100 patients in the inpatient hospital Petala Earth Riau Province Year 2016 and a minimum had been hospitalized for 2 days while interviewing. The sampling technique used simple random sampling. Data were collected through questionnaires and data analysis with statistical test Chi-square with a degree of confidence of 95% (α = 0.05). The results showed relationship between Empathy (Empathy) (P value = 0.008), Clarity (Clarity) (P value = 0.025), no relationship between Humble (Humble) (P value = 0.078) and Respect (Respect) (P value = 0.069). Expected to socialize more nurses, provide clarity of information, friendly, gentle in the spoken word and more on patient care anymore.

PENGARUH SISTEM PEREKRUTAN SUMBER DAYA MANUSIA DALAM MENINGKATKAN KINERJA KARYAWAN DI UNIT ADMINISTRASI RUMAH SAKIT AWAL BROS PANAM PEKANBARU Atika Wulandari; Wiwik Suryandartiwi; Anastasya Shinta Yuliana
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

The hospital is one of the institutions that provide health services, this health service itself cannot be separated from the hospital administration. The administration section is a supporter in terms of decision making, activities in the administration of a hospital have a huge influence on the success or failure of a hospital. The influence of the human resource recruitment system in the Administration Unit greatly affects employee performance. The better the recruited employees, the better the performance provided. To get quality human resources, a good recruitment system is needed in order to produce quality resources as well. This study aims to determine the effect of the existing human resource recruitment system in the initial hospital bros panam. This type of research is qualitative with an analytical descriptive approach. There were 6 informants in this study and this study used the Rapid Assessment Procedures (RAP) model. This research was conducted on September 29 – October 18, 2022 at Awal Bros Panam Hospital. The results of the study found that there was still a lack of human resources in the administrative unit of the early bros panam hospital, there was no special SIMRS training in the administrative unit, besides that compensation also affected the performance of employees. And in recruiting new hospital employees it is in accordance with the SOP that has been set. It is recommended to add employees in the administrative unit, provide special SIMRS training in the administrative unit for employees who graduate from hospital administration and provide a special room for recruitment and provide written tests so that test results can be obtained quickly.

ANALISIS KEPATUHAN PETUGAS DALAM PENGGUNAAN ALAT PELINDUNG DIRI DI INSTALASI PEMELIHARAAN SARANA DAN PRASARANA RUMAH SAKIT AWAL BROS PANAM Anastasya Shinta Yuliana; Filda; Devi Purnamasari
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.282

ABSTRACT The use of PPE is a compliance that must be obeyed by the installation officer for the maintenance of hospital facilities and infrastructure. At Awal Bros Panam Hospital, which has many facilities for medical and non-medical equipment, so that IPSRS officers are responsible for repairing damaged hospital infrastructure. This study aims to determine the compliance of officers in using PPE at IPSRS at Awal Bros Panam Hospital. This type of research is qualitative, and the research used a Content Analysis model, the research was conducted on August 15-15 September 2022 at Awal Bros Panam Hospital. There were 5 informants in the. The results showed that there were no SOPs and books on the use of PPE in the IPSRS room, there were still IPSRS officers who did not use PPE in accordance with the SOP at work, there was still a lack of special training on the use of PPE, and there were no facilities for training outside the hospital. It can be concluded that the compliance of officers in using PPE at IPSRS has not been entirely compliant. It is recommended that there are SOPs and books regarding the use of PPE that are displayed in the IPSRS room, strict sanctions are given to officers who do not wear PPE at work, additional special training on the use of PPE is carried out, facilitating unit heads to conduct training outside the hospital. Keywords: Compliance, Officer, Use PPE, IPSRS Literature: 34 (2012-2021)

ANALISIS PENGARUH BEBAN KERJA TERHADAP KINERJA PETUGAS ADMINISTRASI DI RUMAH SAKIT PANAM Anastasya Shinta Yuliana; Aditya, Frigita Selly; Wiwik Suryandartiwi
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.283

The effect of workload is the impact of excessive workload which results in an unfavorable impact on the performance of hospital administrative officers, which will cause fatigue both physically and mentally. At Awal Bros Panam Hospital, which is crowded with patient visits every day, the burden on administrative staff increases and causes human errors. This study aims to determine the effect of workload on the performance of administrative officers at the early bros panam hospital. This type of research is qualitative with an analytical descriptive approach.is supported by an empirical juridical approach. The study was conducted on 18 July-18 August 2022 at Awal Bros Panam Hospital. There were 8 informants in the study and the research used a Content Analysis model. The results showed that shifts that are prone to errors in data input are the morning shift, no special training for administrative officers, no rewards from the hospital, no backup computers, no display of SOPs related to administrative officers, no regular machine maintenance. It can be concluded that the effect of workload on the performance of administrative officers affects the performance of officers. It is recommended that there be additional officers on the morning shift, special training such as SIMRS training for administrative officers on a regular basis, giving rewards from the hospital, providing backup computers, displaying SOPs related to administrative officers and doing regular machine maintenance. Keywords : Influence Workload, Performance, Administrative Officer

ANALISIS PENGENDALIAN KEJADIAN SALAH SISIP DOKUMEN REKAM MEDIS DI RUMAH SAKIT ISLAM IBNU SINA PEKANBARU TAHUN 2018 ANASTASYA SHINTA YULIANA
Al Tamimi Kesmas: Jurnal Ilmu Kesehatan Masyarakat (Journal of Public Health Sciences) Vol 7 No 2 (2018): Al-Tamimi Kesmas : Jurnal Ilmu Kesehatan Masyarakat (Journal of Public Health Sci
Publisher : Institut Kesehatan dan Teknologi Al Insyirah

Show Abstract | Download Original | Original Source | Check in Google Scholar

Control is an activity carried out to guarantee activities in accordance with the plan and if an error occurs, it can be corrected so that what is expected can be achieved. At the Ibnu Sina Islamic Hospital Pekanbaru the occurrence of misplaced medical record documents often occurs and the highest incidence occurs in January 2018 with 169 incidents. The purpose of the study is to analyze the control of the occurrence of misplaced medical record documents at Ibn Sina Islamic Hospital Pekanbaru. Research uses qualitative methods with the design of Rapid Assessment Procedures (RAP). The study was conducted on 01 June - 31 July 2018 at Ibnu Sina Islamic Hospital Pekanbaru. Informants in the study amounted to 6 people and the study used the Content Analysis model. The results showed that the lack of staff, the lack of special training, the absence of rewards for the best officers, lack of shelves, shelves made of wood and plywood, not displayed SOP (storage quality procedures and indicators), absence of microfile on documents thick medical records and the absence of a staff satisfaction survey in the storage section of medical record documents. It was concluded that controlling the occurrence of misplaced medical record documents had not been done optimally at Ibn Sina Islamic Hospital Pekanbaru. It is recommended to add additional officers, conduct special training, provide rewards for the best officers, increase the number of shelves, replace shelf shelves especially those with plywood, display SOPs (procedures and storage quality indicators), microfile on thick medical record documents and conduct satisfaction surveys officers in the storage section of medical record documents.

PERSEPSI PASIEN TERHADAP MUTU PELAYANAN DI UNIT FARMASI RUMAH SAKIT PROF. DR. TABRANI PEKANBARU Salim, Agus; Hafizah; Yuliana, Anastasya Shinta
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.308

In an effort to improve pharmaceutical services, it is also necessary to improve the quality of services provided. This is due to the increasingly complex needs of the community for health. Basically, the quality of health services refers to the level of health services in creating a sense of satisfaction for each patient. The more perfect the satisfaction, the better the quality of health services. The purpose of this study was to determine the relationship between patient perceptions of service quality in the outpatient pharmacy unit of Prof. Hospital. Dr. Tabrani Pekanbaru. This type of research is quantitative with a cross sectional design. This research was conducted on 15 September-23 September 2022 at the Pharmacy Unit of Prof. Hospital. Dr. Tabrani Pekanbaru. Respondents in this study amounted to 72 people with purposive sampling method. The results showed that the patient's perception of the Tangible dimension was 0.480. For the patient's perception of the Reabilty dimension of 0.239, Responsiviness of 0.197, Assurance/Guarantee of 0.237, patient's perception of Empathy of 0.513. So the five hypotheses are significant because the value > 0.05 obtained from data processing through the SPSS 26.0 application. The conclusion of this study shows that the Tangible, Reability, Responsiviness, Assurance, Empathy variables have a significant relationship to the patient's perception. Suggestions from this study should further researchers be able to conduct research, it would be better to use quantitative methods and use the Mix Method.

ANALISIS SISTEM PENGELOLAAN OBAT DI INSTALASI FARMASI RAWAT JALAN RUMAH SAKIT DAERAH MADANI KOTA PEKANBARU Yuliana, Anastasya Shinta; Melan, Meilani Eka Wijaya; Salim, Agus; Zaky, Abdul
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.372

The medicine management system is part of the provision of health services in hospitals. The lack of smooth medicine management will have a negative impact on hospitals, both medically, socially and economically. Medicine management at the Madani Regional Hospital in Pekanbaru City, the level of medicine availability has not been in accordance with needs. This study aims to determine the medicine management system in outpatient pharmaceutical installations of Madani Regional Hospital in Pekanbaru City. This type of research is qualitative with a descriptive analytical approach. The study was conducted on March 27 - August 10, 2023 at the Madani Regional Hospital in Pekanbaru City. There were 6 research informants and the research used the Content Analysis model.The results of the study are types of medicine based on proposals, income, and utilization, planning constraints regarding changes in disease patterns, demand, medicine vacancies, medicine planning from disease epidemiology, lack of e- catalog such as airing and others, e-catalog takes precedence according to the rules, there is no special training, medicine availability is not appropriate, warehouse space is less spacious, temperature and layout are not appropriate, lack of trolleys, which affects storage, namely space, temperature and safety, medicine distribution constraints such as systems, stock constraints, communication and accuracy.Is recommended that there is medicine planning from the number of medicine use, patient visits and disease epidemiology, systematic planning according to Standard Operating Procedures so that medicine needs are fulfilled, training is held, especially the use of e-catalog so that officers understand, expanded warehouse space and added air conditioning so that not many medicine are damaged, there is a secure code on the pharmacy door to maintain room security, there are officers on duty to distribute medicine so that there are no delays, There is a medicine distribution flow on display, medicine are stored in cabinets, shelves and special rooms.

ANALISIS KESIAPAN PENGGUNAAN SISTEM INFORMASI MANAJEMEN PUSKESMAS (SIMPUS) DALAM PENERIMAAN PASIEN RAWAT JALAN DI UPT PUSKESMAS PULAU GADANG Tonis, Marian; Maura, Latisa Shafa Maura; Yuliana, Anastasya Shinta
Journal of Hospital Administration and Management (JHAM) Vol 4 No 2 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i2.380

The public health center information system is arrangement that provides information to make assist the decision process in carrying out health center management. Based on the results of limited interviews, in 2015 the technical implementation unit of the Pulau Gadang community health center had used a generic regional health information system but was not run again because many tools were damaged and not found, then withdrawn by the Health Office. The purpose of the study was to find out about the readiness of the use of public health center management information systems in outpatient admissions at the technical implementation unit of the Pulau Gadang community health center. This research uses qualitative research with an analytical descriptive approach and uses the Content Analysis model, with a total of 6 informants. The research was conducted using in-depth interviews, observation and document review. The results showed that in general, the technical implementation unit of the public health center of Pulau Gadang was not ready to use the management information system of the public health center because there were still shortcomings in the Man variable, there was no training on the management information system of the public health center and there was no information technology (IT) officer, in the Money variable, there was no budget for the implementation of the management information system of the public health center, on the Material variable, the registration counter facilities are not complete, on the Machine variable, the laptop/computer at the registration counter is not effective because it has not been integrated with the public health center management information system and the printer is in another room, then on the Methods variable, there is no official letter from the Health Office for the obligation to use the public health center management information system and the patient registration SOP is not displayed at the registration counter. Suggestions in this study are the addition of information technology (IT) officers to operate the puskesmas management information system, special training on the puskesmas management information system for registration counter officers, budgeting funds for the implementation of the puskesmas management information system, using queue numbers during outpatient registration, the need for additional machines/facilities at the registration counter such as laptops/computers and printers, displaying patient registration SOP at the outpatient registration counter.

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