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PERSEPSI KOMUNIKASI EFEKTIF PERAWAT DENGAN KEPUASAN PASIEN DI INSTALASI RAWAT INAP RSUD PETALA BUMI PROVINSI RIAU Anastasya Shinta Yuliana; Merry Citra Amelia; Bobi Handoko
Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Satisfaction is the level of one's feelings after comparing the performance or results that he felt with his expectations. Of non-formal interview to patient complaints from patients such as nurses indifferent, of lack of information, complaints that are sometimes not addressed and the nurse did not introduce himself, this can affect the patient's perception of nurses terdap effective communication. The purpose of research is knowing the perception of effective communication nurse with patient satisfaction in hospitals Petala Earth Riau Province Year 2016. This research is a quantitative analytical observational cross-sectional study design. Samples were 100 patients in the inpatient hospital Petala Earth Riau Province Year 2016 and a minimum had been hospitalized for 2 days while interviewing. The sampling technique used simple random sampling. Data were collected through questionnaires and data analysis with statistical test Chi-square with a degree of confidence of 95% (α = 0.05). The results showed relationship between Empathy (Empathy) (P value = 0.008), Clarity (Clarity) (P value = 0.025), no relationship between Humble (Humble) (P value = 0.078) and Respect (Respect) (P value = 0.069). Expected to socialize more nurses, provide clarity of information, friendly, gentle in the spoken word and more on patient care anymore.

ANALISIS PENGENDALIAN KEJADIAN SALAH SISIP DOKUMEN REKAM MEDIS DI RUMAH SAKIT ISLAM IBNU SINA PEKANBARU TAHUN 2018 ANASTASYA SHINTA YULIANA
Al Tamimi Kesmas: Jurnal Ilmu Kesehatan Masyarakat (Journal of Public Health Sciences) Vol 7 No 2 (2018): Al-Tamimi Kesmas : Jurnal Ilmu Kesehatan Masyarakat (Journal of Public Health Sci
Publisher : STIKes Al-Insyirah Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1081.068 KB)

Control is an activity carried out to guarantee activities in accordance with the plan and if an error occurs, it can be corrected so that what is expected can be achieved. At the Ibnu Sina Islamic Hospital Pekanbaru the occurrence of misplaced medical record documents often occurs and the highest incidence occurs in January 2018 with 169 incidents. The purpose of the study is to analyze the control of the occurrence of misplaced medical record documents at Ibn Sina Islamic Hospital Pekanbaru. Research uses qualitative methods with the design of Rapid Assessment Procedures (RAP). The study was conducted on 01 June - 31 July 2018 at Ibnu Sina Islamic Hospital Pekanbaru. Informants in the study amounted to 6 people and the study used the Content Analysis model. The results showed that the lack of staff, the lack of special training, the absence of rewards for the best officers, lack of shelves, shelves made of wood and plywood, not displayed SOP (storage quality procedures and indicators), absence of microfile on documents thick medical records and the absence of a staff satisfaction survey in the storage section of medical record documents. It was concluded that controlling the occurrence of misplaced medical record documents had not been done optimally at Ibn Sina Islamic Hospital Pekanbaru. It is recommended to add additional officers, conduct special training, provide rewards for the best officers, increase the number of shelves, replace shelf shelves especially those with plywood, display SOPs (procedures and storage quality indicators), microfile on thick medical record documents and conduct satisfaction surveys officers in the storage section of medical record documents.

PERSEPSI KOMUNIKASI EFEKTIF PERAWAT DENGAN KEPUASAN PASIEN DI INSTALASI RAWAT INAP RSUD PETALA BUMI PROVINSI RIAU Anastasya Shinta Yuliana; Merry Citra Amelia; Bobi Handoko
Journal of Hospital Administration and Management Vol 1 No 2 (2020): Jurnal Administrasi Rumah Sakit dan Manajemen
Publisher : LPPM Universitas Awal Bros

Satisfaction is the level of one's feelings after comparing the performance or results that he felt with his expectations. Of non-formal interview to patient complaints from patients such as nurses indifferent, of lack of information, complaints that are sometimes not addressed and the nurse did not introduce himself, this can affect the patient's perception of nurses terdap effective communication. The purpose of research is knowing the perception of effective communication nurse with patient satisfaction in hospitals Petala Earth Riau Province Year 2016. This research is a quantitative analytical observational cross-sectional study design. Samples were 100 patients in the inpatient hospital Petala Earth Riau Province Year 2016 and a minimum had been hospitalized for 2 days while interviewing. The sampling technique used simple random sampling. Data were collected through questionnaires and data analysis with statistical test Chi-square with a degree of confidence of 95% (α = 0.05). The results showed relationship between Empathy (Empathy) (P value = 0.008), Clarity (Clarity) (P value = 0.025), no relationship between Humble (Humble) (P value = 0.078) and Respect (Respect) (P value = 0.069). Expected to socialize more nurses, provide clarity of information, friendly, gentle in the spoken word and more on patient care anymore.

PENGARUH SISTEM PEREKRUTAN SUMBER DAYA MANUSIA DALAM MENINGKATKAN KINERJA KARYAWAN DI UNIT ADMINISTRASI RUMAH SAKIT AWAL BROS PANAM PEKANBARU Atika Wulandari; Wiwik Suryandartiwi; Anastasya Shinta Yuliana
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

The hospital is one of the institutions that provide health services, this health service itself cannot be separated from the hospital administration. The administration section is a supporter in terms of decision making, activities in the administration of a hospital have a huge influence on the success or failure of a hospital. The influence of the human resource recruitment system in the Administration Unit greatly affects employee performance. The better the recruited employees, the better the performance provided. To get quality human resources, a good recruitment system is needed in order to produce quality resources as well. This study aims to determine the effect of the existing human resource recruitment system in the initial hospital bros panam. This type of research is qualitative with an analytical descriptive approach. There were 6 informants in this study and this study used the Rapid Assessment Procedures (RAP) model. This research was conducted on September 29 – October 18, 2022 at Awal Bros Panam Hospital. The results of the study found that there was still a lack of human resources in the administrative unit of the early bros panam hospital, there was no special SIMRS training in the administrative unit, besides that compensation also affected the performance of employees. And in recruiting new hospital employees it is in accordance with the SOP that has been set. It is recommended to add employees in the administrative unit, provide special SIMRS training in the administrative unit for employees who graduate from hospital administration and provide a special room for recruitment and provide written tests so that test results can be obtained quickly.

ANALISIS KEPATUHAN PETUGAS DALAM PENGGUNAAN ALAT PELINDUNG DIRI DI INSTALASI PEMELIHARAAN SARANA DAN PRASARANA RUMAH SAKIT AWAL BROS PANAM Anastasya Shinta Yuliana; Filda; Devi Purnamasari
Journal of Hospital Administration and Management (JHAM) Vol 3 No 2 (2022): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v3i2.282

ABSTRACT The use of PPE is a compliance that must be obeyed by the installation officer for the maintenance of hospital facilities and infrastructure. At Awal Bros Panam Hospital, which has many facilities for medical and non-medical equipment, so that IPSRS officers are responsible for repairing damaged hospital infrastructure. This study aims to determine the compliance of officers in using PPE at IPSRS at Awal Bros Panam Hospital. This type of research is qualitative, and the research used a Content Analysis model, the research was conducted on August 15-15 September 2022 at Awal Bros Panam Hospital. There were 5 informants in the. The results showed that there were no SOPs and books on the use of PPE in the IPSRS room, there were still IPSRS officers who did not use PPE in accordance with the SOP at work, there was still a lack of special training on the use of PPE, and there were no facilities for training outside the hospital. It can be concluded that the compliance of officers in using PPE at IPSRS has not been entirely compliant. It is recommended that there are SOPs and books regarding the use of PPE that are displayed in the IPSRS room, strict sanctions are given to officers who do not wear PPE at work, additional special training on the use of PPE is carried out, facilitating unit heads to conduct training outside the hospital. Keywords: Compliance, Officer, Use PPE, IPSRS Literature: 34 (2012-2021)

ANALISIS PENGARUH BEBAN KERJA TERHADAP KINERJA PETUGAS ADMINISTRASI DI RUMAH SAKIT PANAM Anastasya Shinta Yuliana; Aditya, Frigita Selly; Wiwik Suryandartiwi
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.283

The effect of workload is the impact of excessive workload which results in an unfavorable impact on the performance of hospital administrative officers, which will cause fatigue both physically and mentally. At Awal Bros Panam Hospital, which is crowded with patient visits every day, the burden on administrative staff increases and causes human errors. This study aims to determine the effect of workload on the performance of administrative officers at the early bros panam hospital. This type of research is qualitative with an analytical descriptive approach.is supported by an empirical juridical approach. The study was conducted on 18 July-18 August 2022 at Awal Bros Panam Hospital. There were 8 informants in the study and the research used a Content Analysis model. The results showed that shifts that are prone to errors in data input are the morning shift, no special training for administrative officers, no rewards from the hospital, no backup computers, no display of SOPs related to administrative officers, no regular machine maintenance. It can be concluded that the effect of workload on the performance of administrative officers affects the performance of officers. It is recommended that there be additional officers on the morning shift, special training such as SIMRS training for administrative officers on a regular basis, giving rewards from the hospital, providing backup computers, displaying SOPs related to administrative officers and doing regular machine maintenance. Keywords : Influence Workload, Performance, Administrative Officer

ANALISIS PENGENDALIAN KEJADIAN SALAH SISIP DOKUMEN REKAM MEDIS DI RUMAH SAKIT ISLAM IBNU SINA PEKANBARU TAHUN 2018 ANASTASYA SHINTA YULIANA
Al Tamimi Kesmas: Jurnal Ilmu Kesehatan Masyarakat (Journal of Public Health Sciences) Vol 7 No 2 (2018): Al-Tamimi Kesmas : Jurnal Ilmu Kesehatan Masyarakat (Journal of Public Health Sci
Publisher : Institut Kesehatan dan Teknologi Al Insyirah

Show Abstract | Download Original | Original Source | Check in Google Scholar

Control is an activity carried out to guarantee activities in accordance with the plan and if an error occurs, it can be corrected so that what is expected can be achieved. At the Ibnu Sina Islamic Hospital Pekanbaru the occurrence of misplaced medical record documents often occurs and the highest incidence occurs in January 2018 with 169 incidents. The purpose of the study is to analyze the control of the occurrence of misplaced medical record documents at Ibn Sina Islamic Hospital Pekanbaru. Research uses qualitative methods with the design of Rapid Assessment Procedures (RAP). The study was conducted on 01 June - 31 July 2018 at Ibnu Sina Islamic Hospital Pekanbaru. Informants in the study amounted to 6 people and the study used the Content Analysis model. The results showed that the lack of staff, the lack of special training, the absence of rewards for the best officers, lack of shelves, shelves made of wood and plywood, not displayed SOP (storage quality procedures and indicators), absence of microfile on documents thick medical records and the absence of a staff satisfaction survey in the storage section of medical record documents. It was concluded that controlling the occurrence of misplaced medical record documents had not been done optimally at Ibn Sina Islamic Hospital Pekanbaru. It is recommended to add additional officers, conduct special training, provide rewards for the best officers, increase the number of shelves, replace shelf shelves especially those with plywood, display SOPs (procedures and storage quality indicators), microfile on thick medical record documents and conduct satisfaction surveys officers in the storage section of medical record documents.

PENGARUH PENGETAHUAN DAN SIKAP PERAWAT TERHADAP STANDAR KESELAMATAN PASIEN DI RUANG RAWAT INAP RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD PROVINSI RIAU Lilik Istikhairyah; Marian Tonis; Anastasya Shinta Yuliana; Agus Salim
Jurnal Kesehatan Vol. 1 No. 4 (2023): Oktober
Publisher : CV. ADIBA AISHA AMIRA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Patient safety standards include efforts to improve patient safety, namely being able to educate staff about patient safety and communication being the key to patient safety. The research used was quantitative research with a sample size of 38 nurses in inpatient wards and the sampling technique in this research used Probability Sampling. Meanwhile, to determine the sample to be studied using Simple Random Sampling. The results of the research show that knowledge and attitudes have a significant effect on patient safety standards in the inpatient room at the Arifin Achmad Regional General Hospital. This is supported by the F test which shows that the significance value is 0.000 which is smaller than 0.05, which means that Accurate patient identification, Increased effective communication, Increased safety of drugs that need to be alert (high-alert), Certainty of the right location, right procedure, right patient operation, Reduction of the risk of health care related infections and Reduction of the risk of patient falls all together (simultaneous) has a significant influence on Knowledge and Attitude. The conclusion of this research is that knowledge and attitudes have a significant effect on patient safety standards in the inpatient room at the Arifin Achmad Regional General Hospital. This is supported by the F test which shows that the significance value is 0.000 which is smaller than 0.05, which means that these variables together (simultaneously) have a significant influence on Knowledge and Attitude. The suggestion of this research is to further improve patient safety standards both in the inpatient room and all services in the hospital.

PENGARUH KOMUNIKASI EFEKTIF TERHADAP KINERJA PETUGAS ADMINISTRASI PENDAFTARAN RAWAT JALAN DI RUMAH SAKIT UMUM DAERAH ARIFIN ACHMAD PROVINSI RIAU Febby Dwi Kinanti; Wiwik Suryandartiwi; Agus Salim; Anastasya Shinta Yuliana
Jurnal Kesehatan Vol. 1 No. 4 (2023): Oktober
Publisher : CV. ADIBA AISHA AMIRA

Show Abstract | Download Original | Original Source | Check in Google Scholar

Effective communication is a process in communication that can produce attitude change. The purpose of this study was to determine the effect of effective communication on the performance of outpatient registration administrative officers at the regional general hospital arifin achmad riau province. This study uses a type of quantitative research using a cross sectional design, conducted at the regional general hospital arifin achmad riau province with a total of 100 respondents, namely outpatient registration patients. This research was carried out by conducting several stages of analysis, including assumption analysis, multiple regression analysis, coefficient of determination, T test and F test. The results of this study state that the sig. value is 0.000 which shows that 0.000 <0.05, so the conclusion is that there is a significant influence between effective communication (personal factors, environmental factors, relationship factors) on the performance of outpatient registration administrative officers at Arifin Achmad Regional General Hospital.The conclusion of this study is that there is an effect of effective communication on the performance of outpatient registration administrative officers at the Arifin Achmad Regional General Hospital, Riau Province. Suggestions for the 5S culture banner (smile, greeting, greeting, courtesy, and courtesy) in the outpatient registration room. It is hoped that officers can carry out the 5S culture, so that there is effective communication between fellow officers and officers and patients who register.

PERSEPSI PASIEN TERHADAP MUTU PELAYANAN DI UNIT FARMASI RUMAH SAKIT PROF. DR. TABRANI PEKANBARU Salim, Agus; Hafizah; Yuliana, Anastasya Shinta
Journal of Hospital Administration and Management (JHAM) Vol 4 No 1 (2023): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v4i1.308

In an effort to improve pharmaceutical services, it is also necessary to improve the quality of services provided. This is due to the increasingly complex needs of the community for health. Basically, the quality of health services refers to the level of health services in creating a sense of satisfaction for each patient. The more perfect the satisfaction, the better the quality of health services. The purpose of this study was to determine the relationship between patient perceptions of service quality in the outpatient pharmacy unit of Prof. Hospital. Dr. Tabrani Pekanbaru. This type of research is quantitative with a cross sectional design. This research was conducted on 15 September-23 September 2022 at the Pharmacy Unit of Prof. Hospital. Dr. Tabrani Pekanbaru. Respondents in this study amounted to 72 people with purposive sampling method. The results showed that the patient's perception of the Tangible dimension was 0.480. For the patient's perception of the Reabilty dimension of 0.239, Responsiviness of 0.197, Assurance/Guarantee of 0.237, patient's perception of Empathy of 0.513. So the five hypotheses are significant because the value > 0.05 obtained from data processing through the SPSS 26.0 application. The conclusion of this study shows that the Tangible, Reability, Responsiviness, Assurance, Empathy variables have a significant relationship to the patient's perception. Suggestions from this study should further researchers be able to conduct research, it would be better to use quantitative methods and use the Mix Method.

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