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E-JRM
Published by Universitas Islam Malang
ISSN : 23026200     EISSN : -     DOI : 10.33474
Core Subject : Economy,
Economics, Econometrics & Finance
E-JRM : Elektronik Jurnal Riset Manajemen merupakan salah satu jurnal publikasi ilmiah yang diterbitkan oleh Fakultas Ekonomi Dan Bisnis , Universitas Islam Malang dengan nomor ISSN 2302-6200 yang memiliki fokus keilmuan pada bidang Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasional Manajemen Strategi, dan Kewirausahaan. E-JRM : Elektronik Jurnal Riset Manajemen telah terindeks pada Google Scholar, Crossref, Garuda (Garba Rujukan Digital), Dimension, and registered in ICI (Index Copernicus International). Secara umum, artikel-artikel yang diterbitkan oleh E-JRM : Elektronik Jurnal Riset Manajemen merupakan karya ilmiah yang memberikan kontribusi bagi pengembangan dan penyebaran ilmu pengetahuan di bidang manajemen dan bisnis. Pembaca utama E-JRM : Elektronik Jurnal Riset Manajemen adalah akademisi, mahasiswa, praktisi, pebisnis, pemasaran, manajemen keuangan, dan mereka yang tertarik dengan manajemen dan bisnis.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 9 Documents
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Search results for , issue "Ejrm Vol 08. No 07 Februari 2019" : 9 Documents clear
Pengaruh Service Quality, Price, dan Service Recovery Terhadap Customer Loyality dengan Customer Satisfaction Sebagai Variabel Intervening (Studi Kasus pada Pelanggan Kereta Api Gajayana di Stasiun Kota Baru Malang) Ego Andromega; Rois Arifin; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen Ejrm Vol 08. No 07 Februari 2019
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThis purpose of this research was to determine and analize the effect of service recovery, price and service recovery on customer loyality through customer satisfaction on Gajayana train customers.. the research location was in Kota Baru Malang station with a population of all Gajayana train passengers in December 2018 of 5,549 people. From the population, samples were taken using the Slovin formula with a standard error of 10%, obtained by 98 respondents with criteria that had used Gajayana train service at least twice or had experienced disappointment. This type of research is explanatory research.               The analysis technique used in this study is quantitative and qualitative analysis. Quantitative testing includes validity test, reliability test, normality test, path analysis, significance test (t test) and sobel test. From the results of the analysis of calculations that have been carried out, it shows that there is a direct influence between service quality on customer loyalty through customer satisfaction of 0.339. Price on customer loyalty through customer satisfaction of 0.100. Service recovery for customer loyalty through customer satisfaction of 0.149. there is also an indirect effect between service quality on customer loyalty at 0.046, the indirect effect between price on customer loyalty is 0.128 and the indirect effect of service recovery on customer loyalty is 0.167. Keywords: service quality, price, service recoveri, customer satisfaction, customer loyality
PENGARUH EXPERIENTIAL MARKETING TERHADAP LOYALITAS PELANGGAN DAN KEPUASAN SEBAGAI VARIABEL INTERVENING Rendyana Putra; Rois Arifin; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen Ejrm Vol 08. No 07 Februari 2019
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThis study aims to determine and analyze the influence of experiential marketing in which sense, feel, think, act and relate to consumer loyalty, know and analyze experiential marketing influences which consist of sense, feel, think, act and relate to customer satisfaction and know experiential influences marketing has an effect on consumer loyalty through McDonald's restaurant customer satisfaction Watugong Malang. The population of this study is that consumers who have come at least one purchase at Mc Donald's Malang amounted to 2,250 while the sample in this study amounted to 96 consumers. Data analysis using Path analysis.The results showed that there was a significant effect of sense, feel, and act on loyalty. While the variables think and relate have no significant effect on loyalty. There is a significant effect of sense, feel, and act on loyalty. Whereas think and relate have no significant effect on loyalty. There is a significant effect of satisfaction with loyalty. Experiential marketing (sense, feel, think, act and relate) has an effect on loyalty not through satisfaction as an intervening variable.Keywords: experiential marketing, sense, feel, think, act, relate, satisfaction and loyalty
Analisis Pengaruh Net Profit Margin (NPM), Current Ratio (CR) dan Debt to Equity Ratio (DER) Terhadap Dividend Payout Ratio (Studi Kasus Pada Perusahaan Manufaktur Yang Terdaftar Di BEI Pada Tahun 2015-2017) Rizky Adhyvian; Ronny Malavia Mardani; Budi Wahono
E-JRM : Elektronik Jurnal Riset Manajemen Ejrm Vol 08. No 07 Februari 2019
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract This research was conducted with the aim to analyze the effect of partially Net Profit Margin (NPM), the Current Ratio (CR), Debt to Equity Ratio (DER) of the Dividend Payout Ratio (DPR).The population used in this study are all manufacturing companies listed on the Stock Exchange during the period of 2015 through 2017. The sample selection using purposive sampling method. Based on existing criteria obtained samples of 37 companies. The method used is multiple linear regression analysis with hypothesis testing using t test.The results showed that the Partially Net Profit Margin (NPM) significant positive effect on Dividend Payout Ratio (DPR). Partially Current Ratio (CR) is not significant positive effect on the Dividend Payout Ratio (DPR). Debt to Equity Ratio (DER) partially significant positive effect on Dividend Payout Ratio (DPR). Keywords: Net Profit Margin (NPM), the Current Ratio (CR), Debt to Equity Ratio (DER) and Dividend Payout Ratio (DPR).
PENGARUH brand ambassador ANDRE TAULANY TERHADAP MINAT BELI KONSUMEN “INI KERIPIK” Jeki Setiawan Putra; N. Rachma; M. Hufron
E-JRM : Elektronik Jurnal Riset Manajemen Ejrm Vol 08. No 07 Februari 2019
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACKThis research is to describe visibility, credibility, attraction, power and interest in buying and to know the influence visibility, credibility, attraction, power and interest in buying and partial buying interest, this research method uses quantitative methods. This type of research is explanatory research.The sample of this study was buyers of souvenir products "Ini Keripik" using purposive sampling, namely as many as 538 respondents with the determination of Slovin formula. Methods of collecting data using a questionnaire. The analytical method used in this study is SPSS 14.0 for windows multiple regression analysis.The results of this study indicate that : (1) there is a positive and significant effect of visibility on consumers' buying interest "Ini Keripik". (2) there is a positive and significant effect of credibility on consumers' buying interest “Ini Keripik". (3) there is a positive and significant influence on consumers' buying interest "Ini Keripik". (4) there is a positive and significant influence on consumer buying interest “Ini Keripik”.  Keywords : Visibility, Credibility, Attraction, Power, Interest in Buying
PENGARUH FAKTOR HARGA, KEAMANAN, KENYAMANAN DAN KETEPATAN WAKTU TERHADAP PEMBELIAN TIKET KERETA API EKONOMI AC PENATARAN JURUSAN SURABAYA-MALANG-BLITAR ( Studi Kasus Pada Penumpang Kereta Api Ekonomi Penataran Di Stasiun Kota Baru Malang ) Eva Ruswinda; Rois Arifin; Achmad Agus Priyono
E-JRM : Elektronik Jurnal Riset Manajemen Ejrm Vol 08. No 07 Februari 2019
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract This research uses a quantitative approach by collecting data through quesioner methods. The population in this study was the ticket buyers of the Penataran train in Surabaya - Malang - Blitar. The sample is 97 respondents with data collection techniques using a questionnaire. The purpose of this study are: 1) to find out the factors of price, security, comfort, and timeliness have a partial effect on the purchase of Railroad train tickets, 2) to find out the factors of price, security, convenience, and timeliness have an effect on purchasing train tickets upgrading fire.The results showed that 1) the factors of price, security, comfort, and timeliness have a simultaneous effect on the purchasing decisions of train tickets, 2) the factors of price, security, convenience and timeliness have a partial effect on the decision to purchase train tickets.Keywords:Price factor, safety factor, comfort factor, timeliness factor, ticket purchase, upgrading train
PENGARUH WORKING CAPITAL TO TOTAL ASSET, CURRENT LIABILITY TO INVENTORY, OPERATING INCOME TO TOTAL LIABILITIES, & GROSS PROFIT MARGIN TERHADAP PERTUMBUHAN LABA (Studi Pada Perusahaan Manufaktur Food and Beverage Terdaftar Di Bursa Efek Indonesia Periode 2013-2016) Distha Anggrainingrum; Ronny Malavia Mardani; Budi Wahono
E-JRM : Elektronik Jurnal Riset Manajemen Ejrm Vol 08. No 07 Februari 2019
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACT The purpose of this study was to analyze the effect of Working Capital to Total Assets (WCTA), Current Liability to Inventory (CLI), Operating Income to Total Liabilities (OITL), and Gross Profit Margin (GPM) on earnings growth. Data obtained by using purposive sampling method with the criteria of manufacturing companies listed on the Indonesia Stock Exchange (IDX) and consistently existed during the study period (2013 to 2016)The results of the analysis show that the data used in this study have met the classical assumptions, which include: no multicollinearity, no autocorrelation, no  heteroscedasticity, and data distributed normally. Data analysis techniques in this study used regression analysis. The four variables used in this study (WCTA, CLI, OITL, and GPM) together had an effect on earnings growth. The predictive ability of the four variables simultaneously is 27.3%. Keywords: Working Capital to Total Assets (WCTA), Current Liability to Inventory (CLI), Operating Income to Total Liabilities (OITL), and Gross Profit Margin (GPM) and profit growth.
PENGARUH KEPEMIMPINAN TRANSFORMASIONAL DAN BUDAYA ORGANISASI STUDI PADA RUMAH MAKAN AYAM GORENG NELONGSO JLN.SURABAYA NO.56 KOTA MALANG Iqbal Ramadhan; Hadi Sunaryo; Budi Wahono
E-JRM : Elektronik Jurnal Riset Manajemen Ejrm Vol 08. No 07 Februari 2019
Publisher : UNIVERSITAS ISLAM MALANG

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ABSTRACTThe objectives of this study are: 1) To find out descriptions of Transformational Leadership, Organizational Culture, and Performance. 2) To Know the Effect of Transformational Leadership, Organizational Culture on Performance. 3) To Know the Effect of Transformational Leadership on Performance. 4) To Know the influence of Organizational Culture on Performance. 5) Knowing the Dominant Variables between Leadership and Organizational Culture on Performance. The population in this study were employees of Ayam Goreng Nelongso Jln. Surabaya No.56. The method used is the Statistical method using the help of the SPSS analysis tool. The results of this study prove that Transformational leadership and organizational culture influence the performance of the results of hypothesis testing carried out and the dominant organizational culture on performance. Keywords: Transformational Leadership, Organizational Culture, Employee Performance
PENGARUH NILAI OBLIGASI SYARIAH, RATING OBLIGASI SYARIAH, UMUR OBLIGASI SYARIAH TERHDAP REAKSI PASAR MODAL vina Indah Iswara; Jeni Susyanti; M. Agus Salim
E-JRM : Elektronik Jurnal Riset Manajemen Ejrm Vol 08. No 07 Februari 2019
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThe purpose of this research is to analyze how influence on partial effect of Islamic Bonds (sukuk) value on the capital market reaction, rating of Islamic Bonds (sukuk) on the capital market reaction, age of Islamic Bonds (sukuk) on the capital market reaction. The population that used in this study was Islamic Bonds and listed in the Indonesia Stock Exchange (BEI) in 2013-2017 with 62 Islamic Bonds. The sample selected by purposive sampling. Based on the criteria in the sample selected were 35 Islamic Bonds. The analysis methods used were multiple linear regression method and classic assumption test with hypothesis test used by t test. The analysis equipment used was SPSS 21.The results of the study indicated that Islamic Bonds value have positive and significant effect on the capital market reaction. Rating of Islamic Bonds have negative and significant effect on the capital market reaction. Age of Islamic Bonds did not have significant effect on the capital market reaction.Keywords : Effect of Islamic Bonds, Rating of Islamic Bonds, Age of Islamic Bonds, Capital Market Reaction.
Pengaruh Stres Kerja Dan Komunikasi Terhadap Kinerja Karyawan PT. POS Indonesia Cabang Malang Sonia Nengsih; Hadi Sunaryo; M. Khoirul ABS
E-JRM : Elektronik Jurnal Riset Manajemen Ejrm Vol 08. No 07 Februari 2019
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACT This study aims at the description of Job Stress, Communication and Performance, Effects of Job Stress and Communication, Effects of Job Stress, and the Effect of Communication on Employee Performance at PT. Pos Indonesia Malang Branch. Population and sample are all members of the population of 68 people. Data collection techniques using questionnaires using the Likert scale assessment. Data analysis used multiple linear regression using SPSS.The results of the analysis show that work and communication stress affects employee performance, partially job stress has a negative effect on employee performance and Communication has an effect on the performance of employees of PT. Pos Indonesia Malang Branch. Communication becomes a medium for delivering information in order to create a good climate of performance among employees with superiors or employees with employees. Keywords: Job stress, Communication, and employee perform

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