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E-JRM
Published by Universitas Islam Malang
ISSN : 23026200     EISSN : -     DOI : 10.33474
Core Subject : Economy,
Economics, Econometrics & Finance
E-JRM : Elektronik Jurnal Riset Manajemen merupakan salah satu jurnal publikasi ilmiah yang diterbitkan oleh Fakultas Ekonomi Dan Bisnis , Universitas Islam Malang dengan nomor ISSN 2302-6200 yang memiliki fokus keilmuan pada bidang Manajemen Keuangan, Manajemen Pemasaran, Manajemen Sumber Daya Manusia, Manajemen Operasional Manajemen Strategi, dan Kewirausahaan. E-JRM : Elektronik Jurnal Riset Manajemen telah terindeks pada Google Scholar, Crossref, Garuda (Garba Rujukan Digital), Dimension, and registered in ICI (Index Copernicus International). Secara umum, artikel-artikel yang diterbitkan oleh E-JRM : Elektronik Jurnal Riset Manajemen merupakan karya ilmiah yang memberikan kontribusi bagi pengembangan dan penyebaran ilmu pengetahuan di bidang manajemen dan bisnis. Pembaca utama E-JRM : Elektronik Jurnal Riset Manajemen adalah akademisi, mahasiswa, praktisi, pebisnis, pemasaran, manajemen keuangan, dan mereka yang tertarik dengan manajemen dan bisnis.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 7 Documents
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Search results for , issue "eJrm Vol. 09 No.22 Agustus 2020" : 7 Documents clear
PENGARUH MOTIVASI, PENGAWASAN, BUDAYA KERJA DAN FASILITAS KERJA TERHADAP PRODUKTIVITAS KERJA KARYAWAN (Studi Kasus Pada Karyawan PT. PLN (Persero) UIW NTB UP3 Kota Mataram) M. Akmal Setiahadi; Budi Wahono; Fahrurrozi Rahman
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No.22 Agustus 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRAK             This research was conducted to analyze the influence of motivation, supervision, work culture and work facilities on the work productivity of employees of PT. PLN (Persero) UIW. NTB UP3 Mataram. The sample in this study were 50 employees who were used as respondents, the method used in this study was multiple linear regression with primary data to be analyzed using the SPSS For Windows application. Based on the research results, simultaneous testing shows that the independent variable has an effect on the dependent variable. The results show that the variables of motivation, supervision, work culture have no effect on employee productivity. The partial test results show that the Work Facility Variable has an effect on the Employee Productivity. Keywords: motivation, supervision, work culture and work facilities on the work productivity of employees
PENGARUH KUALITAS PELAYANAN DAN KEPERCAYAAN TERHADAP KEPUASAN PELANGGAN (Studi Pada Mahasiswa Universitas Islam Malang Yang Menjadi Pengguna Transportasi Online Gojek) Awaludin Arfan; Budi Wahono; Khalikussabir Khalikussabir
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No.22 Agustus 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

AbstractThis study aims to analyze the effect of service quality and trust on customer satisfaction who are Gojek users at the Islamic University of Malang. This study uses two independent variables, namely service quality and trust. With one dependent variable, namely customer satisfaction. After conducting literature and field reviews and formulating hypotheses, the data in this study were collected by distributing questionnaires to 50 people or students of the Islamic University of Malang who had used Gojek Indonesia online transportation as the research sample. The sampling technique used was purposive sampling.The data analysis method used is quantitative analysis, namely the validity and reliability test, classical assumption test, multiple linear regression analysis, t test and f test as well as the coefficient of determination. Based on data analysis, the results of this study are valid and reliable. In the classical assumption test, data is normally distributed, heteroscedasticity and multicolonierity do not occur. In the tangible hypothesis test, responsiveness, assurance and empathy do not have a significant effect on customer satisfaction. And the reliability hypothesis test has a positive and significant effect on customer satisfaction.Keyword : Service quality, trust, and customer satisfaction
Pengaruh Jaminan Sosial,Disiplin Kerja,Motivasi Kerja Terhadap Kinerja Pegawai (Pada Badan Perencanaan Pembangunan Daerah Tulungagung) Sultan Muhammad Maftuh; Hadi Sunaryo; M. Khoirul ABS
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No.22 Agustus 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThe purpose of this study was to determine the effect of social security, work discipline, and work motivation on employee performance at the Tulungagung regional development planning agency. This research uses a quantitative type. The data used in this study use primary data obtained directly from respondents in the Tulungagung regional development planning agency. Data were taken from 78 (seventy eight) respondents who are employees of regional development planning agencies.This study used analysis tools in the form of validity, reliability, normality test, multiple linear regression, multicollinity test, heteroscedasticity test, F test, and t test and measured using a Likert scale. Where the results of the analysis depend on the scores obtained from respondents.The results of this study are (1) social security has a positive and significant effect on employee performance at the Tulungagung regional development planning agency (2) Work discipline has a negative and not insignificant effect on employee performance at Bappeda Tulungagung (3) work motivation has a positive and significant effect on employee performance. at the Tulungagung regional development planning agency. Keywords : Social Security, Work Discipline, Work Motivations, Performance. 
Pengaruh Store Atmosphere, Service Quality, Dan Harga Terhadap Loyalitas Pelanggan dengan Kepuasan Pelanggan Sebagai Variabel Intervening (Studi Kasus Pada Konsumen Consina Store Dinoyo) Octavia Dwi Kumala; M. Hufron; Khalikus sabir
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No.22 Agustus 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

Abstract This study aims to analyze the direct and indirect effects of five variables, namely store atmosphere, service quality, price, customer satisfaction, and Customer Loyalty. The population of this research is all consumers of Dinoyo Consina store. Samples were taken using the accidental sampling method so that 96 respondents who met the requirements as samples. This research was conducted by distributing questionnaires. The results of this study indicate that the store atmosphere, service quality and price variables have a direct effect on customer satisfaction, store atmosphere, service quality and price variables have a direct effect on customer loyalty, customer satisfaction has a direct effect on customer loyalty and store atmosphere, service quality and price variables has an indirect effect on customer loyalty through customer satisfaction as an intervening variable. Keywords: store atmosphere, service quality, price, customer satisfaction, customer loyalty
PENGARUH KEPEMIMPINAN, MOTIVASI DAN DISIPLIN KERJA TERHADAP KINERJA KARYAWAN. (UPT Pengelolaan Sumber daya Air Tumpang) Asmar Makruf; Afi Rachmat Slamet; M. Ridwan Basalamah
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No.22 Agustus 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACT This study aims to determine the effect of leadership, motivation and work discipline on employee performance in UPT overlapping water resources management Tumpang. There are 51 employees in this organization so in this study the sample was taken using the census method because respondents were all employees in the organization. For statistical analysis tools use multiple linear regression analysis. From the statistical results obtained using multiple regression analysts that leadership has a calculated t value greater than t table (2,011) of 2.947, motivation of 3.034, work discipline of 3.342 and the results of the F test showed 16.636. This shows that leadership has a significant positive effect on performance, motivation has a significant positive effect on performance, work discipline has a significant positive effect on performance while simultaneously leadership, motivation and work discipline have a significant positive effect on the performance of UPT overlapping water resources management Tumpang employees. Key words: leadership, motivation, discipline of work and the employee performance.
PENGARUH KUALITAS PELAYANAN DAN KEUNGGULAN PRODUK iB HASANAH TERHADAP KEPUASAN NASABAH PADA PT BANK BNI SYARIAH MALANG Dyah Mustika Rini; M. Hufron; Budi Wahono
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No.22 Agustus 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACT This study aims to: (1) identify and analyze direct evidence variables, reliability, responsiveness, assurance, empathy and the advantages of the iB Hasanah Savings product simultaneously affect customer satisfaction at PT Bank BNI Syariah Malang, (2) Know and analyze the evidence variables. direct, reliability, responsiveness, assurance, empathy partially affect customer satisfaction at PT Bank BNI Syariah Malang, (3) Know and analyze how the advantages of iB Hasanah Savings products partially affect customer satisfaction at PT Bank BNI Syariah Malang. Population and sample of customers of PT Bank BNI Syariah Malang, amounting to 100 customers. Collecting data using a questionnaire. By using multiple linear regression analysis method. The results of this study indicate that: (1) The variables of direct evidence, reliability, responsiveness, assurance, empathy and superiority of the iB Hasanah Savings product simultaneously affect customer satisfaction at PT Bank BNI Syariah Malang. (2) The variables of direct evidence, reliability, responsiveness, assurance, empathy partially affect customer satisfaction at PT Bank BNI Syariah Malang. (3) the superiority of the iB Hasanah Savings product has a partial effect on customer satisfaction at PT Bank BNI Syariah Malang. Keywords        : Service Quality, Product Excellence and Customer Satisfaction.
PENGARUH KEBEBASAN DALAM BEKERJA, LINGKUNGAN KELUARGA DAN KEBERANIAN MENGAMBIL RISIKO TERHADAP MINAT BERWIRAUSAHA Alit Hidayatul Azmi; N. Rachma; Alfian Budi P
E-JRM : Elektronik Jurnal Riset Manajemen eJrm Vol. 09 No.22 Agustus 2020
Publisher : UNIVERSITAS ISLAM MALANG

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Abstract

ABSTRACTThis research was conducted at University of Islam Malang which is located at Jalan Mayjen Haryono 193 Malang. The purpose of this study was to examine and analyze the influence of freedom of work, social environment and the courage to take risks on the interest in entrepreneurship of the student faculty of islam Malang.The variables  in this research is freedom of work, social environment and the courage to take risks as an independent variable and the interest in entrepreneurship as dependent variable in this research. The sample used in this research is was 95 students of economics faculty of islam malang. The study was uses explanatory research. Data collection method by shareing the questioner. The analysis used includes instrument testing, classical assumption tests, normality tests, multiple linear regression, hypothesis testing and coefficient of determination tests using multiple regression analysis using SPSS. The result of this study showed that the freedom of work and courage to take risks is significantly influence the interest of entrepreneurship while social environment did not significantly influence the interest of entrepreneurship student of economics faculty of islam malang. Keyword : freedom of work, social environment, the courage to take risks and interest in entrepreneurship

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