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Zaenul Wahyudi
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l. Soekarno Hatta, Rumbuk, Kec. Sakra, Kabupaten Lombok Timur, Nusa Tenggara Barat
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INDONESIA
J-MARKS
Published by Institut Studi Islam Sunan Doe
ISSN : -     EISSN : 29644542     DOI : https://doi.org/10.58330/jmarks
Core Subject : Economy, Science, Social,
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences
Aims The J-MARKS (Jurnal Manajemen Resiko dan Keuangan Syariah) (E-ISSN 2964-4542) is an open access journal that publishes leading research in management, finance, economics and risk. Journals publish reviews, regular research papers, and short communications, as well as Special Issues on specific subjects. The aim of J-MARKS is to encourage scientists to publish their experimental and theoretical results in as much detail as possible. Therefore, the journal has no limitation regarding the length of the paper. Full experimental details must be provided so that the results can be reproduced. Scope Banking, Risk Management and Analysis Financial market, International Finance, Financial Economics, Mathematical Methods in Economics and Finance, Technology and Financial Innovation, Corporate finance, Entrepreneurship Finance, Financial Accounting and Reporting, Sustainable Finance and the Environment, Energy economics and finance, Tourism: Economics, Finance and Management. International Business, Business Ethics, E-Business, Big Data Analytics In Business, Financial Accounting, Stock Market, Management Accounting, Accounting in Public Sector, Audit, Tax. Management Information System, Accounting Information System, Financial Management, Marketing Management, Operations Management, Human Resource Management, Strategic Management. other scopes such as economics and Islamic banking are not limited.
Arjuna Subject : Bisnis, Menejemen, dan Akutansi (semua kategori) - Bisnis, Menejemen, dan Akutansi (Lain-Lain)
Articles 5 Documents
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Search results for , issue "Vol 2 No 1 (2023): December-May" : 5 Documents clear
Revisiting Excellent Customer Service and its Implication on Consistent and Satisfactory Service Delivery: Meninjau Kembali Layanan Prima Pelanggan dan Implikasinya pada Penyampaian Layanan yang Konsisten dan Memuaskan Amos Ojo Adedeji
J-MARK (Jurnal Manajemen Risiko dan Keuangan) Vol 2 No 1 (2023): December-May
Publisher : Institut Studi Islam Sunan Doe

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (168.26 KB) | DOI: 10.58330/jmarks.v2i1.141

Abstract

Customer relation is one of the most important aspect of business as well as most neglected in the past. With the current waves of development and competition across the companies, it has become household discussion and major researched among other aspect of means of business growth. The paper qualitatively examine the excellent customer service and its implication on consistent and satisfactory service delivery. The study found that consistent excellent customer service delivery leads to high level of productivity, improvement in team work, effective communication, and increase customer satisfaction among others. The work also identified lack of commitment and indifference, poor team work, inconvenient access to support and poor salary scale for staff of service provider among others as barriers to an excellent customer service. The paper concluded by recommending amongst availability of dedicated staff to handle customer issue, strong team work, easy access to support and upgrading of staff remuneration for effective and excellent customer service.
Implementation Of Risk Management In The Traditional Shopping Center Of Jetak Village For Fire Prevention Novi Styaningsih; Arina Nuraliza Romas
J-MARK (Jurnal Manajemen Risiko dan Keuangan) Vol 2 No 1 (2023): December-May
Publisher : Institut Studi Islam Sunan Doe

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (426.469 KB) | DOI: 10.58330/jmarks.v2i1.144

Abstract

There were 17,768 cases of fires in Indonesia in 2021, with 5,274 cases of which were caused by short-circuit electricity. In early January 2022 there was a case of fire that occurred in the largest traditional shopping center in Kudus caused by a circuit of currents. The purpose of this study is to identify risks, compile risk ratings, and control strategies carried out in minimizing fire risk. Methods of retrieving data with observation and interviews using hazard identification and risk assessment checklist sheets. While the assessment method uses a risk assessment matrix. The results of observation obtained the source of danger comes from the condition of the building facilities and the process of activities carried out. While the results of the classification of risks obtained nine risks that can be the cause of fire in the traditional shopping center of Jetak Village and divided into 3 levels, namely very high risk level, high risk and moderate risk. Dominant risks that can occur such as short circuit of electric current due to cable use, cable conditions, placement of electrical panels in dangerous locations and excessive use of outlets. Mitigation measures that can be used are risk reduction by moving panel locations, using standard cables, applying the 5R rule and providing signs of danger at the source of existing hazards. From these results, efforts are needed to prevent and fire management, namely the provision of building safety facilities such as evacuation routes, gathering points and the provision of Light Fire Extinguishers.
The Influence of Workload and Work Environment on Employee Performance at the Regional Civil Service Agency (BKD) of Patent District, West Lombok: Pengaruh Beban Kerja dan Lingkungan Kerja Terhadap Kinerja Pegawai Pada Badan Kepegawaian Daerah (BKD) Kabupaten Paten Lombok Barat Nedya Safitri Utami Nedya Safitri Utami; Zainal Abidin; Mukmin Suryatni
J-MARK (Jurnal Manajemen Risiko dan Keuangan) Vol 2 No 1 (2023): December-May
Publisher : Institut Studi Islam Sunan Doe

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (253.631 KB) | DOI: 10.58330/jmarks.v2i1.145

Abstract

This study entiled the effect of Work (X1) and Work Environment on Employee Performance at the Regional Personal Agency (BKD) of West Lombok Regency. The purpose of this study was to determine the effect of workload and work environment on employee performance at the Regional Personal Agency (BKD) Office of West Lombom Regency. The type of research used is casual associative research with quantitative approach techniques. The data collection method is through the census method using primary data collected directly from respondents through questionnaires. Respondents used in this study were all BKD employees of West Lombok Regency, totaling 50 employees. The data analysis tool used in this study is multiple linear regression analysis using the SPSS version 21 program. The results of the study show that : (1) Workload has a negative and significant effect on employee performance. (2)The work environment has a positive and significant effect on employee performance. (3) The environment has a dominant influence on employee performance.
The Influence of Brand Image and Lifestyle on Purchase Decisions of Vespa Piagio Motorcycles in the City of Mataram: Pengaruh Brand Image dan Gaya Hidup terhadap Keputusan Pembelian Sepeda Motor Vespa Piaggio di Kota Mataram Muhammad Nauval Daffa Din Hadi; Rusminah Rusminah; Hilmiati Hilmiati
J-MARK (Jurnal Manajemen Risiko dan Keuangan) Vol 2 No 1 (2023): December-May
Publisher : Institut Studi Islam Sunan Doe

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (194.284 KB) | DOI: 10.58330/jmarks.v2i1.146

Abstract

This study aims to determine the significance of the influence of Brand Image and Livestyle on purchasing decisions of Vespa Piaggio motorcycles in Mataram City. The type of research used is quantitative research with an associative approach, taking a sample of 48 respondents which are people who have purchased a vespa matic piaggio in the city of Mataram. The results showed that the brand image variable had a positive and significant effect on purchasing decisions. This is indicated by the t-value of the brand image variable (X1) 2.367 which is greater than the t-table value of 2,014. Likewise, the livestyle variable has a positive and significant effect on purchasing decisions, with the t-value of the lifestyle variable (X2) 3.288, which is greater than the t-table value in 2,014.
The Influence of Product Design and Promotion on Purchase Decisions of Terune Apparel Distro Products in Selong District: Pengaruh Desain Produk dan Promosi terhadap Keputusan Pembelian Produk Distro Apparel Terune di Kecamatan Selong Cahyani Yuyun izza cahyani; Rahman Dayani; Dwi Putra Buana
J-MARK (Jurnal Manajemen Risiko dan Keuangan) Vol 2 No 1 (2023): December-May
Publisher : Institut Studi Islam Sunan Doe

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (265.899 KB) | DOI: 10.58330/jmarks.v2i1.147

Abstract

The development of fashion and fashion in the international world has caused many demands in society to update fashion constantly. The magnitude of this fashion demand causes competition among clothing manufacturers. This research examined the influence of product design and promotion on purchasing decisions for distro Terune apparel products in the Selong sub-district. the purpose of this study was to determine the effect of the influence of product design and promotion on product purchase decisions in terune apparel distro in seong district. This study uses a quantitative-explanative method with the data source from this study, namely consumers who use terune apparel distro in seong district. The results of this study indicate that product design and promotion variables influence respondents' purchasing decisions with positive and significant results. The implications of this research provide input so that the Terune apparel Distro can maintain and continue to improve its product design and promotion, as well as continue to make improvements and innovations so as not to be left behind by competitors.

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